Userflow

Feature-rich and easy to launch

Vorteile:

The flow builder works great and there are just a huge number of ways to build logic into the flows. We have a complex UI, and so it is great to have several methods of building logic to fall back on. Making and deploying the flows was fun - it's like playing a game. Implementation was effortless for our developers. The no-code updates work as promised. We did not need support much at all during implementation, but when we did, answers were given fast and they came from knowledgeable specialists who understood the subject matter.

Nachteile:

Nothing really that we have run into yet. It has completely met our needs. I would love some more customization options in terms of the appearance of some of the widgets (especially the cheklist).

In Betracht gezogene Alternativen: Intercom

Easy to use but powerful onboarding software

Kommentare: Very happy customer, will continue to use the product as we grow and would definitely recommend it to others.

Vorteile:

The software is FAR more advance than anything else I have tried. The best part is, it's very user friendly to setup complex user flows. If you need help, the customer support is also fantastic. Compared to Intercom's product tour feature, this absolutely blows it away.

Nachteile:

The software I would not say is cheap, especially for a bootstrapped company - but there is nothing out there that is cheaper. However, user onboarding is absolutely vital to any software company and there is nothing that is more powerful or as cheap as Userflow.

In Betracht gezogene Alternativen: Appcues und Intercom

Warum Userflow gewählt wurde: Intercom is expensive and the Product Tour product is terrible and lacking many features, especially when compared to Userflow!

Zuvor genutzte Software: Intercom

Gründe für den Wechsel zu Userflow: Best features, best price.

Userflow- Great Customer Onboarding Tool

Kommentare: Likely to recommend for use, as its quite simple to learn and easy to track tasks,

Vorteile:

it's easy to use and well organized, as it has transparency for other team members for tracking issues.

Nachteile:

Limited on what I can access from my mobile phone on Userflow platform. Takes a long time to load and occasionally failing completely to be accessible on my Android OS device

Finally, a user onboarding SaaS that don't suck

Kommentare: We completely revamped our user onboarding with Userflow, treating as if it was part of our product by even merging it with some buttons/links in our app. We'll also definitely use it for NPS surveys. Highly recommend this tool.

Vorteile:

The product is extremely powerful. It's the only one I've found that can handle complex UIs so smoothly. Their in-house CSS selectors technology is exactly what you need to not push IDs everywhere in your app.

Nachteile:

The Segment integration is not native. Except that, it's perfect.

In Betracht gezogene Alternativen: UserGuiding und Intercom

Warum Userflow gewählt wurde: Appcues was bugged, slow, pricey and awful on complex UIs.

Zuvor genutzte Software: Appcues

Gründe für den Wechsel zu Userflow: None of them were really powerful for complex UIs. And Intercom was so expensive for really low sets of features.

Better than some of more popular brand

Vorteile:

I have tried multiple survey form builder that can create a survey form easily and has many way to distribute the survey easily, and this software is on top for all my requirement.

Nachteile:

The free or trial version lacks of the feature that are offered in the premium version. There is no way for new user to test the full version of the software before subscribing to the premium version. This is wrong and they should fix it.