--- description: Detaillierte Informationen über Squaretalk zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Squaretalk Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Software für Qualitätssicherung für Kontaktcenter](/directory/33415/contact-center-quality-assurance/software) > [Squaretalk](/software/219046/squaretalk-matrix) # Squaretalk Canonical: https://www.capterra.com.de/software/219046/squaretalk-matrix Seite: 1 / 6\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/219046/squaretalk-matrix?page=2) > Squaretalk ist eine vielseitige Cloud-Kommunikationsplattform, mit der deine Vertriebs- und Supportteams von überall aus effektiv arbeiten können. > > Bewertung: **4.8/5** von 114 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Squaretalk? Perfekt für BPO-Kommunikationszentren (Business Process Outsourcing) und große Marken mit proaktiven Kundenbindungs- und Vertriebsteams, Händlern, Telemarketern, Marktforschern, Versicherungsmaklern und Finanzberatern und vielem mehr. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.8/5** | 114 Nutzerbewertungen | | Bedienkomfort | 4.8/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.8/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.7/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.7/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Squaretalk - **Gegründet**: 2008 ## Gewerblicher Kontext - **Startpreis**: 25,00 $ - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Arabisch, Deutsch, Englisch, Französisch, Hebräisch, Italienisch, Spanisch - **Verfügbare Länder**: Albanien, Algerien, Andorra, Armenien, Aserbaidschan, Australien, Bahrain, Bangladesch, Belarus, Belgien, Bhutan, Bosnien und Herzegowina, Brasilien, Bulgarien, China, Deutschland, Dänemark, Estland, Finnland, Frankreich und 79 weitere ## Funktionen - Agenten-Schnittstelle - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Anpassbare Berichte - Anruf-Transkription - Anrufprotokoll - Anruftext-Aufzeichnung - Anrufverfolgung - Aufzeichnung - Automated Attendant - Automatische Anrufverteilung - Automatische Antworten - Automatisches Telefonwahlgerät - Automatisiertes Routing - Automatisierung von Geschäftsprozessen - Berichterstattung / Analyse - Berichterstattung und Statistik - Berichterstattung über Anrufe - Call-Center-Management - Chat / Messaging - Dashboard - Für Vertriebsteams/ -organisationen - Geplanter Nachrichtenversand - IVR - KI/Maschinelles Lernen - Kampagnenmanagement - Kampagnenplanung - Kollaboration mehrerer Nutzer - Konferenzschaltungen - Konversationsanalysen - Leadmanagement - Listen-Management - Massen-SMS - Mehrsprachig - Multi-Channel-Kommunikation - PBX - Personalisierung - Prädiktive Wähler - Qualitätsmanagement - SMS-Nachrichtenversand - Sales-Pipeline-Management - Sentiment-Analyse - Terminplanung - Verarbeitung natürlicher Sprache - Vertriebsaktivitätsmanagement - Virtuelle Erweiterungen - Voice-Mail - Warteschlangenmanagement - Weiterleitung von Anrufen (Call Routing) - Zwei-Wege-Messaging ... und 29 weitere Funktionen ## Integrationen (7 insgesamt) - Freshdesk - HubSpot CRM - Pipedrive - Salesforce Sales Cloud - WhatsApp - Zendesk Suite - Zoho CRM ## Optionen für Kundensupport - E-Mail/Helpdesk - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Software für Qualitätssicherung für Kontaktcenter](https://www.capterra.com.de/directory/33415/contact-center-quality-assurance/software) ## Ähnliche Kategorien - [Software für Qualitätssicherung für Kontaktcenter](https://www.capterra.com.de/directory/33415/contact-center-quality-assurance/software) - [AI Sales Assistant Software (KI-Vertriebsassistent)](https://www.capterra.com.de/directory/34135/ai-sales-assistant/software) - [Virtuelle Assistenten Software](https://www.capterra.com.de/directory/33535/virtual-assistant/software) - [Predictive Dialer](https://www.capterra.com.de/directory/30597/predictive-dialer/software) - [Dialer Software](https://www.capterra.com.de/directory/30999/auto-dialer/software) ## Alternativen 1. [Ringover](https://www.capterra.com.de/software/169627/ringover) — 4.7/5 (884 reviews) 2. [DialedIn CCaaS](https://www.capterra.com.de/software/29589/callcenternow) — 4.8/5 (330 reviews) 3. [Convoso](https://www.capterra.com.de/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 4. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1787 reviews) 5. [Readymode](https://www.capterra.com.de/software/136728/Readymode) — 4.6/5 (144 reviews) ## Nutzerbewertungen ### "Reliable Calling Platform That Helped My Insurance Sales Team Stay Organized" — 4.0/5 > **Venkat** | *20. Juli 2026* | Versicherung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: My team adapted to the platform fairly quickly, and the call management tools made it simple to monitor ongoing conversations and follow up with potential policyholders. The reporting dashboard gave me a clear picture of agent performance and campaign results, which helped me make better decisions. As a Sales Manager in the insurance industry, I found Squaretalk to be very easy to use after the initial setup. I also think it offers good value for money because it combines calling, reporting, and management features in one platform. The connection quality was generally stable, so our customer conversations were rarely interrupted. > > **Nachteile**: The learning curve can be a little challenging for new agents who have never worked with a cloud-based calling system before. Some reporting filters could be more flexible, and we experienced occasional internet-related delays during peak business hours, although they were not frequent enough to significantly affect productivity. > > It has improved the way my insurance sales team handles outbound calls, tracks performance, and manages customer interactions. The interface is user-friendly, the reporting tools provide useful insights, and the call management features have made daily operations much smoother. ----- ### "Reporting That Really Informs Decisions" — 5.0/5 > **Eliza** | *15. Juni 2026* | Telekommunikation | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The reporting is very in-depth. I can narrow down to a specific campaign, agent, time period or call result and create views that are really useful in updating stakeholders. Planned reports are automatically sent to the heads of the departments without any human intervention during the preparation of the reports. > > **Nachteile**: Scheduled report conditional logic would be of great use, such as only a report is triggered once a metric decreases below a specified threshold. > > We would also conduct performance reviews which were based on manually prepared spreadsheets which were not always consistent and up to date. Squaretalk substituted that altogether with the correct and real time information. Budgetary decisions and campaign modifications are now made on the basis of the real happenings as opposed to estimations. ----- ### "Horrible, not working, and not even refunding or replying to refund requests" — 1.0/5 > **Alexander** | *14. Mai 2019* | Logistik & Lieferkette | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: The way its being massively oversold by a highly qualified sales person. It's a cool dude, but once the sale is made and nothing is working, it's not possible to contact this guy. > > **Nachteile**: It never worked. The guys couldn't like this \[SENSITIVE CONTENT\] to our internet or something. Support was worthless, again not helping at all. After 2 weeks of wasting a lot of time on this, I decided to just give up an not waste energy on this bs anymore. Again, the team was very very unprofessional, not refunding the pilot money, though I've never been able to use it. Wasted my time, my resources, and this is the type of service you can expect from these fellows. ----- ### "Squaretalk Enhanced Customer Satisfaction and Simplified Delivery Support During High Demand" — 5.0/5 > **Radhika** | *22. Juni 2026* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Delivery enquiries are handled very effectively by the IVR and queue management. The system remains stable and calls are correctly routed from the first ring during busy times. Agents can instantly view order status thanks to the CRM integration. > > **Nachteile**: Although useful, the reporting email layout could use some polish. The information itself is precise and extremely helpful. > > When customers call regarding deliveries, they anticipate prompt responses. Squaretalk practically eliminated needless transfers and decreased our average handle time. During our busiest quarter, customer satisfaction scores increased and repeat contact rates decreased. ----- ### "A solid choice for remote meetings in the UK" — 4.0/5 > **Jesseica** | *8. August 2026* | Verbraucherdienste | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Squaretalk's audio and video conferencing features work well enough for our team's daily stand-ups and catch-up meetings. The screen sharing is pretty solid, and it's easy to schedule meetings on the go. Our team's size is about 15 people. > > **Nachteile**: The mobile app took a bit to figure out, but once we got the hang of it, it worked well. Not a huge deal, but it would be great if they could add more customization options for the mobile app. Our team's industry is education, and we're based in the UK. > > Overall, I'm quite satisfied with Squaretalk. It's a reliable platform that I've used extensively for regular video conferencing and team collaboration. While there are minor features I wish were more streamlined, the experience has been mostly seamless and efficient, earning it a solid 4-star rating from me. ----- Seite: 1 / 6\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/219046/squaretalk-matrix?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/219046/squaretalk-matrix) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Strukturierte Daten