ChiroHD

Best Software I've ever used

Kommentare: The support and care about how the product works for our office is like no other company. They are quick to respond to anything I have and love feedback to constantly improve their product/services. They look to add features that other software companies don't have - like making it easier to collect data from cases for research studies, having an app for patients to be able to schedule/reschedule and see their x-rays, and since it's cloud-based I can access it from anywhere. They never settle for a mediocre product. I love the software now, but I can't wait to see what this software will be like even further down the road.

Vorteile:

I absolutely love the two-way text feature, both for the office and for the patient. We can schedule text appointment reminders auto send and a patient can simply reply to confirm/reschedule/cancel. Patients can also use the text feature to sign-in regularly or virtually (wait in their car until it's their turn- it also auto sends a text to come in when it's almost their turn). This feature alone has helped patients to keep their appointments, which helps to free up my staff and make our office more efficient.

Nachteile:

Since the software is so new, with many up and coming features, the new features typically need some real-time feedback. However, I just contact support and let them know what works really well and what doesn't in our office. I feel that they genuinely listen to my feedback and work on getting the product to be better for everyone.

After having 3 EMR systems in 1 year...

Kommentare: Everything is easier with ChiroHD. It is completely user friendly. We are able to do what we've only wished we could do with other platforms. The amazing thing is, they just keep getting better and better. Every single time we mention a feature that may make the platform a little better, they one-up it and make it incredible.

Vorteile:

ChiroHD is by far the best EMR we have had. It is great for keeping tabs on every practice member. When utilized correctly, no one falls through the cracks. Records are always easy to access and functionality of the program is great. They just keep getting better and better.

Nachteile:

I'm most excited to add electronic paperwork. We currently use the base model of the paperwork for our intake paperwork and it has been a game changer. I can't wait to add the paperwork for every other aspect of our practice and go completely paperless.

Switching to ChiroHD

Vorteile:

I like how clear the schedule is when trying to schedule for patients. My favorite feature so far is the ease of scheduling out a patient for appointments months an advance. This feature makes mapping out our patients and keeping them on track so much easier.

Nachteile:

We are currently integrating this software into our office, so we are still trying to figure out all the bumps. Feel like integration has been difficult as far as understanding the layout and functions of everything, just a little overwhelming at first.

SO glad we made the switch!

Kommentare: We are sticklers with service and they've nailed it from start to finish. The onboarding was clear and concise. I knew what to expect every step of the way, making the conversion amazingly smooth. The [SENSITIVE CONTENT] also prides himself on creating software that is made from the USER's perspective, rather than the programmers, which is almost unheard of. The software definitely understands what it's like to run and work an office. The online support should be cloned. Seriously, we need more people like them in the world! Can't say enough about them.

Vorteile:

ChiroHD is both simple while exceptionally savvy. It has countless intuitive features that make the front desk so much more efficient. The integrated texting, the automation of forms, the scheduling app, the drag and drop features, and the ease of finding patient information QUICKLY, are just some of the features that make this software far superior to the others we shopped. And the onboarding and ongoing tech support is UNPARALLELED!

Nachteile:

Like all software, there are several areas that can be improved upon, but that being said, they are CONSTANTLY streamlining and fine tuning. They are open to any and all feedback and really pride themselves in good old-fashioned customer service while still remaining cutting edge and ahead of the curve. We look forward to families using the scheduling app, and some revisions to care plan information/tracking. We also look forward to every single update that occurs with the simple click of a button. We are always surprised by a new slick feature.!

CHAT SUPPORT RULES: and the platform is aswesome

Kommentare: Overall, after using a past platform as well as many scheduling platforms previously this is a far superior platform. I hope to see continuous innovative ideas and ease of use/ integration in the future.

Vorteile:

This is a easy to use platform and goes hand in hand with the daily needs of the office. My favorite part, it's all all in one stop program, from cash details to patient information. All things that are needed to track data and care for patients live in one software platform I also like the convenience of the chat both for office to patients and users to the support desk. I have used many platforms in the past and usually hate the chat feature as they are generally unavailable and give generic answers. However using the chat function ChiroHD has been a game changer. I ask A LOT of questions, when I first got the software I was asking [SENSITIVE CONTENT HIDDEN] multiple things multiple times a day. I joked with my team that [SENSITIVE CONTENT HIDDEN] was my new BFF because I talked to her so much. She is nothing short of amazing and a wealth of knowledge. And the off chance she didn't have the answer she went and found it the next day. She and [SENSITIVE CONTENT HIDDEN] helped integrate all 2,000 + patients from our last software so I didn't have to enter them manually. I cannot thank [SENSITIVE CONTENT HIDDEN] specifically enough for always being sweet, prompt, never making me feel like I am a bother and continually teaching me things I didn't even know the software had. I know a lot goes on behind the scenes and [SENSITIVE CONTENT HIDDEN] is amazing as well, I just had such an awesome experience with [SENSITIVE CONTENT HIDDEN] every single time that I would not being doing this review justice if I didn't sing her praises.

Nachteile:

There are not too many con's, the biggest one though was the integration. Though the sandbox gave me a great step in using the platform there was SO much that I didn't know about once we went live. The training videos were great, but still fell short for all the platform has to offer. I am still learning things to this day and we have had it since mid-January. Like I said thankfully the chat and [SENSITIVE CONTENT HIDDEN] were able to answer most of my questions with ease, but I think future state having more training videos as well as facts about the software platform might be beneficial for future clinics. Also I think when mass integrations happen it slows the system down. I also noticed a lag first thing in the morning around 9:00 a.m. then at lunch 1:00 p.m. and again around 5:00p.m. I think it's just the mass use at those times frames, but sometimes things won't save or you get stuck into a window and are at the mercy of the lag.