Capturi

Intuitive design and ease of use.

Vorteile:

Intuitive design and ease of use. Capturi makes data analysis more accessible for many employees, while allowing deep data dives for professionals.

Nachteile:

None so far. The company has been very accommodating for us.

Excellent software with a multitude of uses

Kommentare: I am very happy working with Capturi, appreciating my company deciding on signing with their platform. It gives great insights into reasons for customers calling our company as opposed to having to ask the employees directly.It gives a fast an easy option to create overviews for teamleads or managers, allowing for them to get the most valuable information in a quick and easy-to-use manner, without them having to spend hours on end, searching for the information.

Vorteile:

The ease of use is very helpful, ensuring active use in an often timeframe. The learning curve for me was quite steep, however being an active user now for a few years, it comes almost natural to me.

Nachteile:

For users it can be quite overwelming to adapt to a system like Capturi. As I do not know any other software solutions offering the same type of insights, I cannot comment if this is similar with competing solutions.

Capturi

Vorteile:

Easy to use and very intuitive platform. Very helpful support

Nachteile:

The limited ability to do advanced analysis in Capturi. It is possible to use the API wich is a hugh advantage

Very satisfied with Capturi

Kommentare: We are very satisfied with the easy access to our conversations without a major server installation. We learn a lot from the statistics, views and results to improve our customer satisfaction.

Vorteile:

I have easy access to our recorded telephone conversations, can read a summery and the system guides me to specific subject, if I choose to listen.The dash boards gives me a good overview to all aspects in our conversations, how our customer satisfaction is, and where we can focus to improve.We are very fond of our Customer Success Manager from Capturi who guides us to valuable data, insights and inspire us.

Nachteile:

Maybe some more standard dashboards, but Capturis consultant always help me to make the ones I need.

Tracking authenticity

Vorteile:

You can quickly create a tracker to get the feel and scope of a problem caught through intuition. Tracking in new ways with AI reforms the way of measuring good customer service. Implentent advanced search criteria and show them with simple and easily understood dashboards.

Nachteile:

To get the right results you have to define the frameworks precisely. You have to be precise in what you want to know and put effort into adjusting your trackers to get the right results.

Great customer service and great product

Kommentare: Capturi is a great tool! It does not replace the fact that a manager has to actually coach and train employees, but it makes it easier to do so - if used properly. Capturi Customer Success knows this and they are great at guiding you through the platform and how to use it. In general, the time they spend on each customer is simply amazing and a big part of our success with the platform.

Vorteile:

Capturi helps you get data to support initiatives in sales, that has always been based on "gut feeling". It makes it easier to coach your employees, as the data speaks for itself.

Nachteile:

It has a lot of features. If you are not careful or guided through it, you are at risk of spending too much time in the platform an not focused on coaching your employees.

An important tool for Customer Service

Kommentare: Based on the information we get from Capturi, we have reduced the number of recalls. We have changed the words used in the dialog with our customers, which has increased the customer satisfaction.

Vorteile:

Capturi is easy to use and gives you a great over view.

Nachteile:

There are so many options in the program that it can be difficult to choose where you want to focus. Fortunately, our consultant is very good at guiding, so we get to use the system for what gives us value.

Capturi makes your work easier

Vorteile:

Capturi makes it quick and easy to find the needle in the haystack - Especially when you need answers now. Capturi is easy to learn and use. And you can quickly clean up what's no longer relevant.

Nachteile:

It can be difficult as a new user to find out about all the options available in capturi. There are so many ways to set up your trackers that it can be difficult to find your way around until you've learnt capturi correctly

Capturi - An amazing tool

Vorteile:

Using Capturi, you can quickly find what you're looking for by creating and customising a tracker and it will quickly find what you need. Capturi saves you a lot of time.

Nachteile:

While Capturi saves you a lot of time, it also takes time and learning to create and customise these trackers. But it's well worth your time.

Use of Capturi

Kommentare: Fantastic software and great support form Capturi team.

Vorteile:

Capturi software gives me fast overview of what calls are about and how we handle the conversation with customers.

Nachteile:

For now I'm not missing anything, we get what we need and want for now.

Great insights

Vorteile:

Capturi has helped us gain a greater insight in the conversations and the dialog between our customers and Service Desk. Using the data presented, we are able to manage, coach and set goals for individuals across a bigger team of supporters.

Nachteile:

One set of data cannot stand alone.An easy way to use the data provided by Capturi with other insights such as ticket amount (text included), NPS and such.