--- description: Detaillierte Informationen über Freshsales zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshsales Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [CRM-Systeme](/directory/2/customer-relationship-management/software) > [Freshsales](/software/155563/freshsales) # Freshsales Canonical: https://www.capterra.com.de/software/155563/freshsales Seite: 1 / 26\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/155563/freshsales?page=2) > Freshsales ist eine vollwertige CRM \& Lead Management Software für Hochgeschwindigkeits-Sales-Teams. > > Bewertung: **4.5/5** von 623 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Freshsales? Technologie, professionelle Dienstleister, Bildung, Immobilien, Gastgewerbe, Gesundheitswesen, E-Commerce, Einzelhandel, Unterhaltungselektronik, Telekommunikation, Finanzen und Buchhaltung, Versicherung. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 623 Nutzerbewertungen | | Bedienkomfort | 4.4/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.4/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Freshworks - **Region**: San Mateo, USA - **Gegründet**: 2011 ## Gewerblicher Kontext - **Startpreis**: 11,00 € - **Preismodell**: (Kostenlose Version verfügbar) (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Arabisch, Chinesisch, Deutsch, Dänisch, Englisch, Estnisch, Finnisch, Französisch, Hebräisch, Indonesisch, Italienisch, Japanisch, Katalanisch, Koreanisch, Lettisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Rumänisch, Russisch, Schwedisch, Slowakisch, Slowenisch, Spanisch, Thailändisch, Tschechisch, Türkisch, Ukrainisch, Ungarisch, Vietnamesisch - **Verfügbare Länder**: Argentinien, Australien, Belgien, Bolivien, Brasilien, Chile, Costa Rica, Deutschland, Ecuador, Frankreich, Indien, Indonesien, Irland, Israel, Italien, Japan, Kanada, Kolumbien, Kuwait, Mexiko und 22 weitere ## Funktionen - A/B Testing - Aufgabenmanagement - Berichterstattung / Analyse - CRM - Daten-Import / -Export - Dokumentenmanagement - Drag-and-Drop - Drip-Kampagnen - E-Mail Marketing - E-Mail-Management - E-Mail-Vorlagen - Elektronische Unterschrift - Ereignisgesteuerte Aktionen - Fall-Aufzeichnungen - For Financial Institutions - Für Versicherungsbranche - Für Vertriebsteams/ -organisationen - Gemeinsame Kontakte - Kampagnenmanagement - Klick-Tracking - Kommunikationsmanagement - Konfliktmanagement - Kontaktmanagement - Kundendatenbank - Kundenmanagement - Kundennachverfolgung - Lead-Erfassung - Leadmanagement - Leistungskennzahlen - Marketing-Automatisierung - Multi-Channel-Kommunikation - Multichannel-Marketing - Multivariate Tests - Real-Time Notifications - Rechtsfall-Management - Risikokarten - Sales-Pipeline-Management - Spender-Management - Statistische Analyse - Team-Management - Terminplanung - Trichter-Analyse - Verhaltens-Tracking - Verkaufsberichte - Vertriebsaktivitätsmanagement - Visueller Editor - Werkzeuge zur Zusammenarbeit - Workflow-Management - Zeitverfolgung - Zielseiten / Web-Formulare ... und 36 weitere Funktionen ## Integrationen (4 insgesamt) - Aircall - Microsoft Outlook - Microsoft Power BI - Slack ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [CRM-Systeme](https://www.capterra.com.de/directory/2/customer-relationship-management/software) ## Ähnliche Kategorien - [CRM-Systeme](https://www.capterra.com.de/directory/2/customer-relationship-management/software) - [Inside-Sales-Software](https://www.capterra.com.de/directory/30680/inside-sales/software) - [E-Mail-Tracking-Tools](https://www.capterra.com.de/directory/31325/email-tracking/software) - [Software für Vertriebsportale](https://www.capterra.com.de/directory/32195/sales-engagement-platform/software) - [AI Sales Assistant Software (KI-Vertriebsassistent)](https://www.capterra.com.de/directory/34135/ai-sales-assistant/software) ## Alternativen 1. [HubSpot CRM](https://www.capterra.com.de/software/152373/hubspot-crm) — 4.5/5 (4485 reviews) 2. [Zoho CRM](https://www.capterra.com.de/software/155928/zoho-crm) — 4.3/5 (6997 reviews) 3. [Bigin by Zoho CRM](https://www.capterra.com.de/software/204998/bigin-by-zoho-crm) — 4.7/5 (744 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.com.de/software/61368/salesforce) — 4.4/5 (18808 reviews) 5. [Kylas Sales CRM](https://www.capterra.com.de/software/210630/kylas) — 4.8/5 (625 reviews) ## Nutzerbewertungen ### "The CRM Freshsales is useful and adaptable" — 4.0/5 > **Rachel** | *10. Juli 2023* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: I like how simple it is to narrow down potential customers. I appreciate the convenience of being able to draft contracts for clients and have them sign them electronically. Having access to pre-made email templates, mass emailing, and detailed stats is also fantastic. > > **Nachteile**: The strict structure of Freshsales sometimes gets on my nerves. It's both helpful and confusing that there are so many filters to choose from. It can be a lot to take in at once. > > Managing your leads, prospects, deals, wins/losses, and clients is a breeze. It allows you to keep tabs on your emails and see when you were last in touch. When dealing with thousands of leads, this is a great way to keep everything straight and organized. ----- ### "Freshsales Review" — 4.0/5 > **Ellie** | *17. Juni 2024* | E-Learning | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Easily view customer profiles. Edit the views to see what is needed most - for example, we have important details at the top of their profile, like their contact details. It records all communication in one location for quick access when needed. Fairly simple navigation structure, search bar to find customers, navigation bar down the side to access different areas of their profile. The analytics section allow you to create reports that can update themselves, making it easy to monitor and view necessary information, the reports also easily convert to an Excel Spreadsheet. Our phone system is built into this system, meaning we can see who is calling and when you click their name, it brings you straight to the customer profile. Automated emails when fields are updated take a lot of work off our hands. > > **Nachteile**: I've found creating Analytics Reports to be very complicated and difficult to understand - you need to follow the guidance on how to do this, or have help from someone who does understand, they did not seem simple to set up. It will prompt you to refresh the page fairly often, meaning you lose you place on a page and have to scroll back down. The system only allows for a certain amount of field's per customer, meaning you have to make learning records for the courses, which are on a different page from their profile and are not as easy to view. > > The system itself is very good, and the company are willing to create special features if needed, and are happy to work with our system manager to ensure it meets the needs of our business. There is a lot of potential to the Freshsales system that our team are looking to utilise, especially around automations. Sometime the customer service they offer through their instant chats does not always lead to a solution. I found the chatbot that offers suggestions for help rarely comes up with the answers to my queries - then their is usually a language barrier when conversing with their overseas customer service operatives who manage the chat one you get past the chatbot - their team often help with a solution, but it can take some time. ----- ### "They Steal Your Money and Do Not Provide Quality Customer Service" — 1.0/5 > **Ashli** | *6. März 2025* | Luxusgüter & Schmuck | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: Whenever you add a project to try, they will charge you regardless if you only use that add-on product for less than 7 days. If you cancel your subscription one day after renewal, they do not try to help by offering half refund, they steal your money for a software you will no longer use because of 1 missed day. > > **Nachteile**: They steal your money. No refunds and terrible customer service. > > Horrible customer service, no compromises or attempts to resolve solutions to help small businesses. ----- ### "Freshsales" — 5.0/5 > **Syed** | *30. März 2024* | Logistik & Lieferkette | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: very comprehensive CRM tool which covers all sales related activities, integrated with Freshdesk ticketing tool as well so you can monitor your clients' tickets also, license price is very good as compared to other crmCRMproducts. > > **Nachteile**: reporting and analysis is bit limited to filters and available options, plus reporting and making dashboard analysis is bit difficult for non-technical person and technical person like admin has to engage with sales team to teach them how to prepare your reports, graphical representations and dash boards. > > overall Fresh sales is very good and affordable CRM for companies looking for good CRM and very reasonable license pricing. ----- ### "Freshsales CRM is a good solution for Insurance Companies" — 4.0/5 > **Jayanth** | *8. August 2023* | Versicherung | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: - Good customer support team- Price- Customizations- Marketing capabilities- Add ons- Customer communication mediums (SMS/Email/Chat, Chat bots) > > **Nachteile**: - Product bugs- Feature limitations- Freshworks product integrations do not talk well with each other > > Freshsales has helped our organization overall. Our Insurance agents access everything from Leads, Customers, and Communications (SMS, Email, Chat) in Freshsales CRM. We have also integrated our internal systems with Freshsales CRM through custom app developments to customize the CRM as per our business requirements. ----- Seite: 1 / 26\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/155563/freshsales?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/155563/freshsales) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Strukturierte Daten