Stamped.io

Best value and even better customer service!

Vorteile:

Stamped.io is hands down THE BEST value I have seen. Not only are their prices very competitive, but they have the best customer service I have seen with a review company. Some other companies we tried seem to just over-charge, take your money, and ignore you. Stamped.io responds quickly to emails WITH SOLUTIONS! We had a few things we didn't like about how it was implemented on our site, so I emailed them and they made the changes within the same business day! They also keep adding features and updating on a regular basis. if you don't like something, or have a question, just email them and they will work with you.

Nachteile:

The only "con" I can think of is that, due to the regular updating, things get moved around on the dashboard so you need to relearn where things are. Not a huge deal at all though. It's pretty intuitive and, if you stop and think for a minute, you can usually find what you are looking for. If not, just email them.

Probably the best customer service I've received from any company, ever.

Kommentare: I would honestly say that the number one reason I have stayed with Stamped for almost 3 years now is that the customer service they offer is world class. All of the staff is SUPER friendly and willing to help any time. Any time I've needed help setting something up or I have questions; they've been quick to respond, friendly and unbelievably helpful. Also, we are a tourism business and we were decimated by covid-19 (99% decline in revenue) and stamped have been by our side the whole time, helping in any way they can. They are lifesavers. I honestly feel like the culture they have is like family and that's how they treat you; like you are apart of their family.

Vorteile:

The software is great, it comes with a tonne of features that we've been able to use to help build our business including; NPS scoring, reviews, loyalty programs, referral programs and customer content aggregation. The best part is; you get a lot of these features for much cheaper than some of the bigger competitors like yotpo AND you get top tier customer service.

Nachteile:

I can't think of anything I would want to be changed. Obviously, there can be ways to improve anything but I am very satisfied and its hard to fault.

Decent Feature Set but the App Barely Works (WooCommerce)

Kommentare: I have a Woo site and put a ton of thought into what loyalty, rewards and reviews software to use. Almost went with Yotpo but once I got into implementation, it was clear that they were investing most of the resources in shopify. Their Woo solution is garbage, don't use it.Many of the other options for Woo were not fully featured, so I went with Stamped. The Woo ecosystem sucks, with software companies not giving Woo as many resources as a Shopify. So, I did not expect perfection here. I would say implementation took 3 to 4 times longer than it should have due on bugs. Probably 10 different tickets exchanged with the stamped team. They do not have live chat, which means that cycles are slow, and it can take days to get things fixed. And even when you think they're fixed, they very often break again. I am at wits end with this. Finally felt like I had to leave a negative review.

Vorteile:

Good feature set for Woo (but who cares if features do not work)

Nachteile:

Their software is super jacked up. Half the time it barely works. It's super slow to load. Sometimes the admin UI does not even make sense. I do not have confidence that things are running correctly on the back end with Stamped. All this, and it's expensive!! Unfortunately, we are stuck with it for now. It would be too expensive to switch at this point. And IDK if there is even a better option for Woo.

Stamped.io is a quality, value for money, easy to use, full stack rewards & loyalty program solution

Kommentare: Support is fantastic! Have a question get a response, have a user generated technical issue - they help with those too. Unlike other solutions where i have contacted support only to be told to "go and speak with your developer" Stamped helps. As a customer their is nothing else that I can ask for - ask for help, get help - > Done! I highly recommend stamped if you are looking for a complete rewards and loyalty solution.

Vorteile:

Stamped is easy to use and customize. Getting the rewards program setup and running was easy. Managing the program is easy. What i like the most? the functionality of he full suite of both the rewards and loyalty program and the cost. When we compared Stamped versus Smile vs Loyalty Lion, vs Okendo vs Yotpo we are saving at least $1000 USD per month and getting comparable functionality. Sure some of these competitors are slicker in UX, but id rather save money if there is comparable functionality. Lastly, there checkout rewards redemption slider is pretty handy too - this addresses our number one loyalty program question - "how do i redeem my loyalty point" - the slider interface makes it easy to create a one time discount code and deduct accrued points in the click of a button.

Nachteile:

None really. When we have run into issues (issues we mostly have created) support has always helped us.

Great for reviews and loyalty programs

Kommentare: Overall, it is a positive experience. The company and software work well. Only negative is that the pricing over time was high for us.

Vorteile:

Stamped.io is a great product. We used it for both the reviews process, as well as customer loyalty and rewards programs. The software is easy to use and worked well with our store.

Nachteile:

The pricing was a little high, and for our small business, it was a little out of our range for what we were providing. I think a more competitive pricing model would be helpful.