Polaris PSA

Very easy to use - provides us with lots of customizable reports.

Kommentare: easy to use

Vorteile:

Our staff love Replicon - easy to use for them. Lots of customizable reports for management. Tracks time spent on projects, time off and imports data to our accounting software too.

Nachteile:

I really don't have anything I don't like about Replicon. We are a small off ice under 25 staff members and I find Replicon suits our needs. We don't use half of the features, but it is still affordable!

Replicon TimeAttend

Kommentare: Our staff have extremely flexible work locations and hours. Staff are disbursed among several states. Replicon allows us to manage staff time, project allocation, and invoicing via the web.

Vorteile:

Online access and ability to integrate with QuickBooks for invoicing and management. Solid platform. One of the first time management systems available when we started looking. Relatively easy to setup multiple clients, multiple states, multiple project resources, and billing rates. Interface is reliable if not a little clunky. Intuitive - a plus for some of our less technical staff members.

Nachteile:

Interface can be slow and a little clunky. Mobile App has limited use for the Administrators, but good access and interface for staff to enter time.

Online support

Kommentare: I would like to learn how to use this software to its full capabilities to be able to use with an accounting software program. I am not sure if there are accounting software programs that are easily linked together

Vorteile:

It is very effective to be able to interact with the support team without having to be on the phone and still being able to get the job done effectively through remote support

Nachteile:

that I am not fully aware of all of its capabilities and features as I am just learning the software.

When I needed technical support writing a custom report, the Replicon team delivered.

Vorteile:

We leverage Replicon's ability to write custom reports. We chose to use Replicon in large part because of its allowance of and accommodation for custom fields and reports. It is very powerful in letting us get at the data as compared to other platforms we've used. The Replicon IT team has always been very timely in helping us write formulas and code for our custom reports, when needed.

Nachteile:

While the report-building tools are very good, I wish there was more ability to build exception-type reports particularly in the filters.

Replicon greatly improved our project visibility and made it easier for users to report their time

Kommentare: User interface is clean and friendly, so it is less of a burden for users to enter there time (which is often the last thing they think of). Now we can quickly generate reports to perform analysis of projects, which is helpful for planning new projects. It is also integrated with our SAP-Concur system, so we can see all time, expenses, and invoices billed against projects, giving us true visibility into our projects.

Vorteile:

Ease of adding/updating projects including use of import tool, control over which users can charge to which projects, the ability to force users to report time against tasks (when needed), the clean and user-friendly interface, and the ability to integrate with SAP Concur to pull in expense and invoice data. This last item is an important one for us, as we have struggled with how to report progress of projects including time spent against projects and expenses/invoices billed against projects. Another big one is the excellent customer service. The team is very friendly and responsive, and most of my requests have been answered/resolved in a short amount of time.

Nachteile:

Not much that I don't like, but I would like to see more simplicity in the use of reporting templates. Each template has only certain available fields, and it can be hard sometimes to find the template with the right mix of needed fields.