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Kenect
Was ist Kenect?
Kenect vereint die gesamte Kundenkommunikation in deinem Unternehmen auf einer Plattform. Die Hauptleitung deines Unternehmens wird in eine textfähige Nummer umgewandelt, sodass du nie wieder deine persönliche Nummer angeben musst. Beginne, deinen Kunden Textnachrichten zu senden und gleichzeitig Nutzerbewertungen zu erstellen, Web-Leads zu erhöhen und Zeit zu sparen. Der durchschnittliche Kenect-Nutzer verzeichnet einen Anstieg der Website-Leads um 200 % und der Online-Nutzerbewertungen um 350 %. Egal, ob du Videochat-Kunden oder SMS-Zahlungen erfassen möchtest, du kannst dies über Kenect tun.
Wer verwendet Kenect?
Kenect ist die perfekte Lösung für Unternehmen jeder Größe, welche die Kundenkommunikation durch SMS und Videochat verbessern und gleichzeitig Online-Nutzerbewertungen und Web-Leads generieren möchten.
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Bewertungen über Kenect
Kenect for messaging
Kommentare: good customer service, quick response and updates when new features are available
Vorteile:
I like the text messages sent and received to our clients are preserved in their Clio client for preservation of the communications for each client and each file.
Nachteile:
expensive, price point is high we bought this when Clio did not have a texting feature, now they do so we will more than likely not renew since we are already paying for a product that can provide these same features in the future
Officie Manager
Kommentare: Customer like that they can send a text message after hours if they find that they need a part and work during our business hours. they can let us know and we can receive the message in the Morning. that works great for our part manager who is very busy and has lots of phone calls. Customer will sometimes choose to text instead of waiting to talk to parts to. they like the option.
Vorteile:
That we can send out message and get text message from our customer. Our customers like sending pictures to us with there trade in of the 4-w, side by side, snowmobile, motorcycle that they want to trade to buy a new or different unit. now we have a way of doing that. A lot of cell phone voice mails are phone or not set up to leave message that the parts are here or their unit has been repaired and they can come pick it up and we can now text that to them. It is awesome. My customer can get me the information that I need to finish the paper work for the unit that they purchased. Kennect has made things flow better
Nachteile:
sometimes the message goes to the wrong person that is a little frustrating
Kenect Software is primitive
Kommentare: I like it but wish that it worked better.
Vorteile:
I love the idea of texting from my website.
Nachteile:
Technically primitive. For the price, it should be more technically versatile.
Too easy to not utilize!
Kommentare: Kenect made sending pictures, texting and communicating quickly so easy. Before I implemented this service at my business, I was using my personal cell phone to text customers.....always a scary thing as I do not was to give out that info when it is not necessary. This made it a wonderful thing to stay in touch. Also, customers are much more receptive to answering a quick text as opposed to calls or voicemails.
Vorteile:
Kenect has made it beyond easy to interact with our customers in a more digital fashion. Its quick, super easy, and requires very little effort for the user or recipient.
Nachteile:
I would like to be able to sort thru messages depending on what I am looking for.
I would never use anyone else!
Kommentare: Great for Customer management for all departments; Sales, Parts, and Service! My employees can do almost all the paperwork for a deal via Kenect!! The payment options and the photo/video capabilities are just perfect! We did almost $500,000 in payment through the Kenect program!!
Vorteile:
Everything about this platform is amazing. We are able to keep track of sales, as well as keeping the phone lines free! The employees at Kenect really listen to your ideas and complaints and actively fixes or adds features to help! Also, the payment feature has been THE BEST feature added in the past year!!
Nachteile:
The mobile app can be glitchy, but I can see that they are always making adjustments and fixing the issues!!
