Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Was ist Kenect?

Kenect vereint die gesamte Kundenkommunikation in deinem Unternehmen auf einer Plattform. Die Hauptleitung deines Unternehmens wird in eine textfähige Nummer umgewandelt, sodass du nie wieder deine persönliche Nummer angeben musst. Beginne, deinen Kunden Textnachrichten zu senden und gleichzeitig Nutzerbewertungen zu erstellen, Web-Leads zu erhöhen und Zeit zu sparen. Der durchschnittliche Kenect-Nutzer verzeichnet einen Anstieg der Website-Leads um 200 % und der Online-Nutzerbewertungen um 350 %. Egal, ob du Videochat-Kunden oder SMS-Zahlungen erfassen möchtest, du kannst dies über Kenect tun.

Wer verwendet Kenect?

Kenect ist die perfekte Lösung für Unternehmen jeder Größe, welche die Kundenkommunikation durch SMS und Videochat verbessern und gleichzeitig Online-Nutzerbewertungen und Web-Leads generieren möchten.

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Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Kenect

Durchschnittliche Bewertung

Gesamt
4,7
Benutzerfreundlichkeit
4,7
Kundenservice
4,7
Funktionen
4,6
Preis-Leistungs-Verhältnis
4,6

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
81%
4
15%
3
2%
1
2%
Azizah
Azizah
Office Management in Malaysia
Verifizierter Nutzer auf LinkedIn
Telekommunikation, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great aid for our sales dept

5,0 letztes Jahr

Vorteile:

It's easy to use and efficient in its performance. It's a giant benefit for my team to communicate with customers without handing out their private contact details. Within the system, they may make recommendations for evaluations and set up automated notifications.

Nachteile:

Unfortunately, I don't think I can send many texts at once in this setting. Because of this, I could not reach out to every person on my contact list with a marketing message. I wish the price were lower.

phillip
CEO in Kanada
Anwaltskanzlei, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Kenect is Killer for Lawfirms

5,0 vor 2 Jahren

Kommentare: Changed the speed and effiiciency by which we can speak to clients and serve them better

Vorteile:

Much better than Birdeye, based in the US with US people to talk to for support, not someone overseas, exceptionally efficient and helpful for client management

Nachteile:

I can really think of anything at the moment, it is my favorite software purchase alongside Clio

Jason
Systems Manager in USA
Rechtsberatung, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Worst Onboarding/Implementation Experience in my Career

1,0 vor 4 Monaten

Kommentare: Now, Request Google Review has stopped working in Kenect, again for no obvious reason. The only positive I have for this is that Kenect has been generally responsive to my emails. Although, I do have to repeat myself far too often. I have spent at least 2 hours per day for over a month now trying to make all of the promised features work as advertised.We also had a day where all texting stopped working. We were not able to receive or send texts, but outgoing texts were showing as sent, so no idea there was an issue until an employee sent a text to our main number that didn't come through.Since these issues, we have had received a few client complaints about non-responsiveness. Prior to the switch to Kenect, most of our reviews mention our great communication. Now, we are receiving calls from clients inquiring why people aren't responding - when we never received a message. If you are looking to be disappointed, be frustrated, waste countless time training and retraining employees and emailing support, then Kenect is the product for you. If you prefer a product that works with integrations, look elsewhere and let me know if you found a good one!My recommendation is to look elsewhere until Kenect gets their act together and provides a stable and reliable product.

Vorteile:

Their sales team is really good at selling the product features even if they don't work as advertised.

Nachteile:

First, Kenect wanted to "test" our numbers to verify they could claim them once we were ready to make the switch. In so doing, the representative claimed our main office phone numbers for all of our locations and we could no longer send or receive texts at all from our clients properly. We could not receive texts or live chat leads for a long period of time as a result and lost messages from clients, business leads, and so forth that went into an abyss.We mainly moved to Kenect for Neos integration, which is a legal case management software. At the time, Kenect had no way to limit the contacts synced by case type or even if a case was open or closed. We have contacts dating back to the 1980s/1990s that wound up synced to Kenect and applied as contacts in ALL of our office locations - thus duplicates by location. As a result, we have to be extremely cautious when texting clients to make sure we are texting from the correct location.To try to mitigate the duplication issue before switching to Kenect, we were advised to sync the contacts using a CSV file, then when the Neos sync happens, it would not duplicate the existing contacts. That was incorrect. All contacts went to all locations in spite of that. After spending countless hours trying to fix all of the sync issues, Kenect suddenly unassigned all of our messages from their respective cases ... I'm out of characters, so continued in Describe overall experience...

Debb
Office Manager in USA
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Officie Manager

5,0 vor 3 Jahren

Kommentare: Customer like that they can send a text message after hours if they find that they need a part and work during our business hours. they can let us know and we can receive the message in the Morning. that works great for our part manager who is very busy and has lots of phone calls. Customer will sometimes choose to text instead of waiting to talk to parts to. they like the option.

Vorteile:

That we can send out message and get text message from our customer. Our customers like sending pictures to us with there trade in of the 4-w, side by side, snowmobile, motorcycle that they want to trade to buy a new or different unit. now we have a way of doing that. A lot of cell phone voice mails are phone or not set up to leave message that the parts are here or their unit has been repaired and they can come pick it up and we can now text that to them. It is awesome. My customer can get me the information that I need to finish the paper work for the unit that they purchased. Kennect has made things flow better

Nachteile:

sometimes the message goes to the wrong person that is a little frustrating

Kathy
Sales/Finance in USA
Einzelhandel, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Too easy to not utilize!

5,0 vor 3 Jahren

Kommentare: Kenect made sending pictures, texting and communicating quickly so easy. Before I implemented this service at my business, I was using my personal cell phone to text customers.....always a scary thing as I do not was to give out that info when it is not necessary. This made it a wonderful thing to stay in touch. Also, customers are much more receptive to answering a quick text as opposed to calls or voicemails.

Vorteile:

Kenect has made it beyond easy to interact with our customers in a more digital fashion. Its quick, super easy, and requires very little effort for the user or recipient.

Nachteile:

I would like to be able to sort thru messages depending on what I am looking for.