SurveyMonkey Enterprise

Outstanding Feedback and Survey Management Tool.

Kommentare: I have had the best experince with the tool. We are able to handle any feedback with no challenge. With the tool we are able to enguage the clients and know where we are ailing. The benefit we have achieved with the tool is ability to retain high numbers of clients and scoring highly in CSAT.

Vorteile:

My interaction with the tool has helped in collection of data and also collection of the customers feedbacks. The tool has features that helps us in managing both the positive and the negative feedback. The tool has an interesting dashboard that has well lableded functionality. Its easy to use and has a broad applicability in the business.

Nachteile:

I feel that all the features that are needed to do meaningful task are included in the tool. Its a tool i would highly recommend to others.

SurveyMonkey Enterprise Review

Kommentare: SurveyMonkey Enterprise is nonetheless a powerful tool for large organizations that often time engage in market research and surveys and are looking for secured platforms to roll out their surveys. In addition, being able to integrate this platform with other platforms (Power BI etc.) makes it a great option to explore!

Vorteile:

I find SurveyMonkey Enterprise as a cutting-edge tool for designing, delivering and analyzing surveys with the snap of a finger. With this tool I'm able to customize surveys with our organizations branding, ensure real-time collaboration with other team members as well as utilize its powerful reporting tools that provide deep insights, cross-tabulation etc. Good a thing we can now integrate this with Power BI platform which we use to build our dashboards.

Nachteile:

SurveyMonkey Enterprise can take some practicing to master, thus elongating the learning curve. Besides, its a bit more expensive when compared to the standard SurveyMonkey plans.

Nothing special, expensive, and an oddly bitter customer support team.

Kommentare: Frustrating and unimpressive. I can't conjure a reason to choose SurveyMonkey over another tool, and would not recommend it to anyone. That would put my own credibility at peril.

Vorteile:

I was able to create a survey with it. That's the extent of my "Pros" column.

Nachteile:

So pricy for what you get, which is nothing unique or particularly robust. Literally any other tool will do everything SurveyMonkey does, and for an actually reasonable cost. And the customer service. I saw tons of negative comments on SurveyMonkey's customer service across different sites, and they are all accurate. One example: a co-worker left the company and left a surveymonkey subscription active without telling anyone. After 3 months I reached out to support and asked to cancel, and pointed out there was 0 activity in the account, and asked about a possible refund. They responded (after a week) with a very defensive, accusatory and borderline personally insulting email. An overpriced tool that's ultimately super basic, paired with aggressively-trained and downright mean customer service, should make anyone skeptical. And when there are so many other solid survey options out there, why risk it?

Survey Monkey Useful for Internal and External Surveys

Kommentare: Overall this has been a good experience. It has been primarily customizable. We loved that we could add our logo. Not having a "not applicable" option was frustrating for some customers. Overall our customers and internal staff enjoyed the user experience.

Vorteile:

The enterprise has added security and so I felt safe sharing this with my team. I also loved that I could remove surveymonkey.com and customize it for my clients.

Nachteile:

There were customer complaints if they couldn't skip a question that didn't apply to them.

The standard for surveys

Kommentare: SurveyMonkey Enterprise is the defacto survey tool that every technologist uses. As such, your IT team will be familiar with it, so the learning curve is near-zero. All in all, a very good platform if you need to collect customer feedback!

Vorteile:

Dead simple interface for collecting user feedback at scale. Highly customizable. Every technologist knows how to use it.

Nachteile:

Pricey for some use-cases. Not always apparent what the cost will be until charged.

Survey Monkey - A Suggested Survey Tool

Kommentare: A great tool for those in the marketing industry for those needing informative user experience responses

Vorteile:

Makes the survey experience easy for those who may need assistance in creating a informative survey as it suggests prompts

Nachteile:

Access to more features without membership

Great for feedback generation

Kommentare: SurveyMonkey is great for getting feedback from employees and clients. I love the flexibility in building survey questions and that it allows you to receive feedback anonymously. This way we can look at implementing changes off the back of survey results.

Vorteile:

SurveyMonkey is a great way to get anonymous feedback from employees and clients

Nachteile:

Actually building the surveys can be a little tricky, but it’s not too hard to work out.

SurveyMonkey Enterprise is a great tool!

Kommentare: I love it and it's so user-friendly. I haven't gotten any bad feedback from the admin or staff.

Vorteile:

Its SOO user-friendly not only for me to create Surveys but also to collect responses and get data in a clean matter. And is also easy for the users.

Nachteile:

It would be helpful to have more than three people logged in at once since we do have different department heads, and we have to log out so others can use the program.

Quick and Simple to contact

Kommentare: Simple to use, good interface and customizable to our needs

Vorteile:

easy to use and keep anonymity for some interoffice topics

Nachteile:

no cons- it's great and haven't had any hiccups since using

Great survey tools

Kommentare: Its easy to set up and use and get results quickly

Vorteile:

Easy to set up and implement. Super simple to get going

Nachteile:

The ability to see who was filling out surveys

Survey Monkey Employee Features

Kommentare: We have been very pleased with the overall functions and ease of SurveyMonkey Enterprise. Set up and operations are clear and easy to use.

Vorteile:

This is a great way to engage with our employees efficiently and our team loves how easy it is to navigate and use. On the operations side we like the options to customize or use templates depending on the project we working on.

Nachteile:

We really don't have any complaints at this time.

Overall it is a good tool to run CSAT

Kommentare: Survey monkey is always a good tool no doubts. May be in the era of GenAI, a little improvements can really help.

Vorteile:

the options that we get set the validation while creating the new question. Be it, an option button, multiple choice, rating scale etc

Nachteile:

When we send a survey org wide, especially while running the internal satisfaction survey, it wont take the user name who is filling the survey by default unless the survey is sent exclusively to a set of people by entering their email IDs.

Great if you want to build your own surveys!

Kommentare: Makes designing, sending and reviewing surveys a breeze. Customer support is excellent!

Vorteile:

Super easy import or build surveys from scratch! Customizable questions, multiple question types to chose from, so many options for survey sharing, analysis and sharing.

Nachteile:

If you are not super tech savy, this program can be a little tricky to figure out.

Very easy to use

Vorteile:

The ease of surveymonkey is what I like most about it. Everything is clear and simple. Anyone could use it easily

Nachteile:

The least thing I like about survey monkey would be lack of confidentiality and not anonymous

Best app for surveys

Vorteile:

Its a great eay to find out how the customer feels after our service. Hoy we can do better and what to change

Nachteile:

Nothing, it is a very friendly app, excellent!

Best product I've used so far

Vorteile:

Excellent option for customizable templates.

Nachteile:

Similar software are more affordable than Survey Monkey.

User-friendly Survey Creation Software

Vorteile:

Easily create surveys, questions branching and good analytics

Nachteile:

More integration options should be available for Enterprise version

survey monkey review

Kommentare: good

Vorteile:

ease of access and the interface is great

Nachteile:

constantly changing pages and slow loading

Helpful tool

Kommentare: Really great

Vorteile:

Its very easy to use and understand as a user, even with little tech knowledge

Nachteile:

Havent had any actual problems with the software and form

Data driven and reliable results

Kommentare: I have been using SurveyMonkey for more than two years. It is customizable and can easily be integrated to garner feedback from clients and employees. It is a practical solution and is easy to use.

Vorteile:

SurveyMonkey gives me tremendous value for money and is packed with impressive features that gives me the bang I need for my buck. At my company, I mainly use this solution for Complaints Management and continuous improvement. I am able to monitor the progress of the investigation, root causes and corrective action. This enables effective management for customer satisfaction and customer engagement.

Nachteile:

SurveyMonkey works well, however, it's data analytics can be improved to gain deeper insights from customers.

Tried and True!

Vorteile:

Survey Monkey has been around for a very long time, as far as survey software is concerned. They have kept their design simple and extremely user-friendly. Because of their longevity, Survey Monkey has learned various ways to export data that is conducive to analysis platforms. This saves the research quite a bit of time.

Nachteile:

It has gone up in price over the years, and the "free" version has decreased in its overall allowances and functions. If you want the features I mentioned above, definitely spring for the paid versions. Unfortunately, the name can be off-putting for people who are not familiar with Survey Monkey. Clients may not take you seriously.

Quick and easy way to collect data!

Kommentare: Overall, very positive! Utilizing SurveyMoney for us has opened doors that we otherwise did not know existed & has streamlined the communication between our patients and decision-makers in the department for the future of our services.

Vorteile:

Utilizing SurveyMonkey within our department has allowed us to gather information/data that we otherwise would not be aware of or take into consideration when making plans/decisions with the future of our department for our customers (patients). Given we are completely reliant on our customers still finding us beneficial - Implementing SurveyMonkey only made sense to collect this necessary data.

Nachteile:

We received feedback from some users attempting to complete our survey that the view on certain devices (smartphones, tablets) & browsers (Internet Explorer) was difficult. This resulted in increased time to complete the survey/submit information & could potentially deter customers from completing the survey in the future.

Easy to use and great integrations!

Kommentare: Overall, support is great and the program is easy to use. I would recommend to users. Although its meant to be used for more surveys- we use it for registrations as well.

Vorteile:

Integrations like Zapier. Easy and intuitive to use. Easy to retrieve data from surveys. The optimizer helps a lot making surveys more streamlined.

Nachteile:

That only 2 browsers can be used at the same time. We have an enterprise account where we have to buy "seats". Each seat is about $700 and only allows 2 browsers logged in a the same time. This is a high cost for for a small dept with a small budget so we can't afford to buy another seat. Also, with the way our browsers are set up, it never recognizes it so every time I log in, I have to send a 2-factor authentication to the mailbox. Closing surveys takes too many steps. Search for surveys is hard to search. There could be a better way to file surveys or label surveys to search.

Gotta love the money!

Kommentare: Great just a greasy product to help us build

Vorteile:

I like how easy it is to use and set up. You understand what to do immediately and it’s self explanatory

Nachteile:

Nothing at all I find it easy and manageable to use

SurveyMonkey Review

Kommentare: SurveyMonkey is overall a great platform to use for businesses if you are looking for an easy quick way to collect data or feedback. The overall experience has been very positive, with just a few small flaws.

Vorteile:

SurveyMonkey is great for when you need a quick and easy review or quick feedback that isn't super detailed. It is definitely user friendly with an easy to use interface. The options for survey questions are great and easy to understand/create. It is perfect for post-event feedback in the shopper marketing events world. Pricing is great and the collection of responses is easy to understand/view!

Nachteile:

It would be great if there were additional design functionalities, for companies to be able to customize surveys. It also would be great if there was an easier way to export results and data for analytics.