Was ist Field Service Management?
GPS Insight Field Service Management bringt dich weg von der Zettelwirtschaft in einen optimierten, automatisierten Workflow, einschließlich Planung, Ausführung und Überprüfung. Von einem anpassbaren Kalender bis hin zu einer Zwei-Wege-Synchronisation mit QuickBooks Online ermöglicht dir Plattform, deinen Tag und jede Phase der Customer Journey nahtlos und effizient zu verwalten. Die Lösung minimiert das Chaos. So bist du organisiert, bekommst dein Geld und kannst die gewonnene Zeit in das Wachstum deines Unternehmens investieren.
Wer verwendet Field Service Management?
Wachsende Außendienstteams und Dienstleistungsunternehmen mit mehreren Standorten in den Bereichen Handwerk, Reparatur, HLK, mechanische Wartung, Reinigung und Poolwartung.
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Field Service Management
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Bewertungen über Field Service Management
ServiceBridge For buisness
Kommentare: I was involved with the deployment of this service solution to our service network over the last few years. the ServiceBridge team has always been accommodating to our needs and straight forward when thing could not be done.
Great Support Structure. Willingness to Help develop business solutions Meets the needs for our entire Service Network
Web interface does not have a "log" for tracking who made changes.
Antwort von GPS Insight
vor 5 Jahren
Hello! We're happy to hear ServiceBridge has been working well for your business. We pride ourselves on helping businesses develop solutions that work for them. We hear you on the "log" - our product team is always looking for new features that can improve the experience for you and all of our users. We recommend visiting https://support.servicebridge.com/hc/en-us/community/topics/200173580-Feature-Requests - this is our feature request board where you can submit new ideas for features. Thank you for being a ServiceBridge customer and have a great holiday season! Thanks, The ServiceBridge Team
In Betracht gezogene Alternativen:
Great For a Service Company
Kommentare: As the General Manager, I am able to look directly into jobs that are being executed in real time. I am able to then make course corrections with my team to improve efficiencies within out company.
I rely on the immediate transfer of information from my office staff to my field team and back again to the office. With GPS Insight FSM we have Real Time information on how are jobs are going, who we can invoice, jobs we need to follow up with, etc. This software replaced the clunky piece meal system I created when the business launched. This software saved my business’ life!
I would like to see a communication component imbedded in the software that connects my clients with my staff so that our scheduling/communication is all in one spot. Right now we use an outside messaging platform to schedule.
Antwort von GPS Insight
vor 3 Jahren
Thank you for your feedback, Rob. We're delighted that our service has been able to help your business so dramatically! Thanks as well for the communication feature suggestion, we'll ensure that gets into the right hands. Always here to help, GPS Insight
Kommentare: ServiceBridge is a disappointment. It makes my life harder, not easier. It has cost us far more money, not less. It takes more time to do virtually every task. Customer service has failed to respond effectively to the issues we all have been having, so we just figure out work-arounds and learn to live with this mess.
Being able to attach pictures and documents to the customer work order has been helpful. Being able to use an in-the-field app on my employee's devices is great. I have learned to like the Calendar feature for scheduling, but it has glitches when doing searches. For example, it doesn't understand how to do a date range. Frustrating waste of time.
We are a franchise, so this decision was made for us. Service Bridge has been a HUGE disappointment and makes every day harder. The desktop version is buggy, clunky, and doesn't do what I need it to do to run the business with accuracy and efficiency. It takes many steps to accomplish what I used to do in one click. The search tool is incomplete and sometimes nonsensical. For example if you search a last name, it will show you some of your customers with that name, but not all of them. Unless you remember the first name, too, you can't find your customer that way. Even the calendar tool doesn't work right. It does not update in real time and issuing a refund is apparently simply an impossibility. The use of QuickBooks Online as it's accounting interface has been disastrous. Our bookkeeping costs have more than tripled because it takes so much longer to reconcile. The company has been very slow to fix problems or simply ignores us when we notify them of problems. They tout all kinds of improvements and additions, but none of them have been anything helpful or beneficial to our company and the improvements we've asked for don't happen. Though customer service is better now, it was AWFUL at the beginning. Now at least they are nicer when they tell us either there IS no problem (which we know is false), or that they can't recreate it so they can't fix it. There are other programs out there that can do this better.
Essential for business
Photo evidence and reporting for each job is great. There are always going to be the occasional customer claiming work hasn't been done. The reporting resolves 95% of all cases.
The software reliability and ability to work offline provides for seamless work. The technicians hand held devices are also updated in real time and, in turn, the office sees all updates within seconds of the jobs being finished.
The ability to manage our regular servicing and customise to each customers requirements is amazing. The ServiceBridge engineers are always trying to understand your requirements and improve the software to accommodate. The customer reporting and web services are great as well. Any small business can operate better than most big businesses without much work at all.
It would be great to integrate with more accounting systems. That being said, the integration with Quickbooks makes using quickbooks much easier.
In Betracht gezogene Alternativen:
Excellent management tool for service companies
Kommentare: Very good scheduling and estimating/billing. Good service and support. Excellent overall value especially if using mobile apps.
The software is easy to use and implementation time is short..especially if migrating from Service CEO. Mobile app is excellent.
The ability to modify forms is somewhat limited.