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El Dorado Utility Billing
Was ist El Dorado Utility Billing?
Neue Version – El Dorado, ein umfassendes System für die Erfassung von Einziehungen und Abrechnungen, bietet ein Kunden- und Zählermanagement sowie die Berichterstellung mit vielen Funktionen und zuverlässiger Online-Zahlung von Rechnungen – verbessert die Abrechnung und den Einzug. Nutze ein fortschrittliches, aber dennoch kostengünstiges Abrechnungssystem. Verbinde die Abrechnung mit Systemen für die Buchhaltung und dem Ablesen der Zähler. Das Cloud-basierte System hat überschaubare Hardware-Anforderungen, die ohne Upgrade auskommen. Importiere Zählerstände schnell und präzise mit Easy Reader for Android. Eine erstklassige Entscheidung für deine Abrechnung.
Wer verwendet El Dorado Utility Billing?
Die Software konzentriert sich auf Versorgungsunternehmen, die nach einer umfangreichen Abrechnungslösung im Bereich Wasser-, Gas- und Stromversorgung suchen. Typische Kundenrechnungen zwischen 500 und 10.000 Zählern.
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El Dorado Utility Billing
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Bewertungen über El Dorado Utility Billing
Try it, You'll never look back!
Kommentare: Our relationship with El Dorado has been a true friendship. Not just a vendor customer relationship. We honestly feel like they are part of our team, working towards our goals. They just feel like family.
Vorteile:
The ease of which it integrates our daily workflow. From billing customers to receiving payments of all kinds. We recently started our AMR program with Itron. El Dorado stepped up and had us running in minutes. The technical support during the transition was above reproach.
Nachteile:
As a user for over 10 years now, we really don't miss much. Anytime we have found something we think we might like, one call and it's usually implemented very shortly. It's almost like having your own IT department!
Antwort von Creative Technologies
vor 4 Jahren
Thanks for the 10 out of 10 review Jim its been great serving you !
Water utility software
Kommentare: A few learning curves, support assisted with walkthrough and troubleshooting set up. Very professional from sales to install and building accounts.
Vorteile:
Very excellent customer service and sales. The software has learning curves, as with all software. Has all modern features, billing, water meter recording, link with tablet nice feature.
Nachteile:
Tablet app should have an auto-transfer feature vs transferring the file.
Antwort von Creative Technologies
vor 5 Jahren
Hi Michael - Thanks for your feedback. We are expanding the feature / functionality of our EasyReader mobile add and will be enhancing it to add a auto file transfer function, picture taking, GPS mapping and driving directions to the service address. Our sales team will reach out to review it with you.
Experiences with El Dorado Utility Billing
Kommentare: For utility billing, it was ok. We no longer use it because we were able to find something that was all inclusive; accounting, payroll and utility billing all in one software.
Vorteile:
Our agency has many different water rates, some of them change based on consumption. With El Dorado, you could go into a customer account and put in the consumption at the lower rate and once that amount was reached, the software automatically changed over to the higher rate.
Nachteile:
The thing I least liked was that it was not compatible with our accounting software. I had to do journal entries in order to bring the water revenue over to the General Ledger. This was very time consuming.
Antwort von Creative Technologies
vor 3 Jahren
Hello Jenny - We do appreciate your feedback but believe your reviewing a product from the year 2000 that is now over 20 years old. We offer a modern up to date web enabled utility billing system with advanced features not found in all-inclusive accounting system. Our strategy is to integrate with General Ledger systems and not try to displace it. We believe this may be a situation where the product was used for the wrong application and failure to invest new technology impacted the usability of the solution. We recommend our customers keep current on the new technology platforms so we can offer you the highest level of support. With our upgrade protection program our customers always receive software updates at No Charge allowing them to always have the current product and best in class support service. If your ever in the market again for a new utility billing solution we would be happy to show you what we offer today.
El Dorado could be my new best friend!
Kommentare: My experience has been great. I have worked with at least 4 different database pieces during my work experience and this one is my favorite.
Vorteile:
This software is very easy to learn and I quickly found it has been designed well.
Nachteile:
I had a little difficulty choosing the invoice format to match what my customers are used to seeing.
Antwort von Creative Technologies
vor 2 Jahren
Mary Lou, Thank you for your feed back, customer input is valuable to us. Our team really enjoys working with you as well and glad to hear we are making a difference in simplifying your billing.
Customer Service Rep.
Vorteile:
Easy to use read and understand and most importantly 100% accuracy.
It's the only way to go!
Kommentare: I have saved a very large sum of money with the auto pay and online billing. Creative's partners charge the transaction fee on credit cards to the customer. In the past we paid for all transaction fees costing thousands.
Vorteile:
Software is easy to use, affordable, and always growing to become usable in ways not thought of such as customer alert system.
Nachteile:
I do not have a negative word to say. This is a great product. Well Rounded.
Antwort von Creative Technologies
vor 2 Jahren
Thanks for the great feedback John. The team worked really hard on the new customer portal, and it's gotten excellent reviews.
El Dorado Review
Kommentare: Has been great so far. [sensitive content hidden] has very helpful though the whole process.
Vorteile:
ease of use, online billing partners. Customer service has been great so far.
Nachteile:
Too new on the system, we are still learning .
Poor software developers
Kommentare: I would say as soon as we can we are leaving the software. They are cost-effective vs. the competition - but you get what you pay for and their programming team is lacking. There also fees every time you turn around for things that should be pretty standard.
Vorteile:
The system, at its most basic, is simple for users. However, when an admin asks for updates they are in over their head. They make a lot of assumptions that create problems. Actually, the best part of this software is the payment processing partner - Invoice Cloud is great.
Nachteile:
Be very clear about your database assumptions. Again they will make recommendations that could cause downstream problems. Also, you want to make certain the features are functional. We bought based on features that have not yet been released and they have no date for release. Their reporting is limited. They represent it is really user-friendly - you will find if you know data it is highly restrictive. Also their cloud-based solution is not cloud-based it downloads information to hard drives and restricts features for more than one users - again an example of poor development.
Antwort von Creative Technologies
vor 4 Jahren
Sara, we always appreciate customer feedback and as long as your a customer we will support you. We know making a move to a new billing system is complex and there could be a learning curve but as you state the application is very easy to use. We are always willing to spend more time with you on training and helping you get your arms around automating your meter reading and billing procedures. Rest assured there is no data no your hard drive it's all stored in a secure cloud server. We are also glad to hear you feel our integration with the Invoice Cloud portal is great, our developers working hand and hand with the Invoice Cloud team to offer a unique and easy to use solution. We are always here to assist and make your 100% happy.
Utility Billing Software that is easy to use at a very reasonable price
Kommentare: One of the features of this newer version, allows us to print a bill for people that have a credit balance. That was not possible before, and we have several customers who now pay a large amount on their account once or twice a year, and they can receive a bill each month showing how much of the credit was used and how much they have left. The customers love it! There are other features they have added which make this software a real bargain! Our experience has been awesome.
Vorteile:
What initially attracted me to the software in 2007 was the price. We are a very small Village and could not afford software costing thousands of dollars. Once the features were explained and how to use them, the learning curve was very easy to accomplish.
Nachteile:
I feel that the Help Manual for the software could use a LOT of work. I had to figure out myself how to use the newest version before I could show my co-worker how to use it. I typed out instructions for her, including each specific step, until she was able to master using it without my instructions in hand.
Antwort von Creative Technologies
vor 3 Jahren
Thank you, Fran for the review. Our goal is to provide an easy-to-use software application that is affordable for small to mid-size utility billers. We seem to have hit the mark with your needs. Also, regarding the help manual we are constantly updating it and have added many new use documents with pictures included to make it more functional. We are even doing video recordings, so all aspects of the system are documented. Please let us know how we can help.
Streamlined Utility Billing
Kommentare: From 1st contact with Peggy to the customer service help I get from [SENSITIVE CONTENT] I couldn't be happier. Everyone I dealt with at the company has been efficient, timely and very helpful.
Vorteile:
We were reading the meters, recording by hand in a notebook, calculating different tiers and charges by hand each month for 162 homes. The process took 2.5 days. With El Dorado Utility Billing we now accomplish the process in less than one day. From reading the meters, entering into a hand-held device, transferring from device to computer, billing and creating invoices. Used to dread the electric billing cycle, now it is just another day.
Nachteile:
There really isn't anything I don't like about the software or the company. They took the time to customize the software to fit our situation and have always been quick to respond when I needed assistance.
Antwort von Creative Technologies
vor 3 Jahren
Thank you, Susan, it's been a pleasure to work with you and take you through the journey of moving to a new billing platform a new streamlined process. As always if we can be of any help please reach out.
Easy to use, great support
Kommentare: The overall experience has been great. They were wonderful with implementation and our database import. The support team is quick to get back to you and very helpful.
Vorteile:
Flexibility, ease of use, customizability, integration with Invoice Cloud
Nachteile:
I would like to be able to do more with the late notices feature.
Antwort von Creative Technologies
vor 4 Jahren
Cassandra - Thank you for the 10 out of 10 ranking. We so appreciate your business, it's been a pleasure to work with you over the years.
BEEN USING PROGRAM FOR 17 YRS.
Vorteile:
CUSTOMER REPS! TWO OF THEM WERE THE NICEST PEOPLE AND ALWAYS READY TO HELP. THE REPORTING OPTIONS ARE GOOD.
Nachteile:
1-WOULD LIKE DROP DOWNS TO SCROLL FOR ALL LISTS. 2-AN "UNDO" OPTION WHEN MAKING CHANGES TO AN ACCOUNT. 3-TO BE ABLE TO SORT CUSTOMIZED REPORT FIELDS IN THE ORDER I DESIRE. 4-IN CREATE STATEMENTS, HAVE THE BILL, DUE, LATE DATES SAVED BUT WHERE THE MONTH WILL CHANGE. IT ALWAYS REVERTS WHEN YOU LEAVE THE SCREEN. 5-SAVE VARIANCE ALERT %. 6- NOT TO HAVE A PASSWORD TO LOGIN. 7- LAST BUT NOT LEAST: OPTION TO MAKE SCREEN WIDER WITHOUT SCROLLING OR NARROWING EACH COLUMN TO FIT THE ACCOUNT HISTORY PAGE FOR VIEWING.
Review
Kommentare: Great. Takes a lot of stress off knowing El Dorado is watching out for our utility billing.
Vorteile:
Great to use for its functionality for billing purposes. Gets the job done with ease on our the leadership team.
Nachteile:
Cost can be considered a little high and sometimes tricky to move around the site. Hard to use for new users.
Antwort von Creative Technologies
vor 4 Jahren
Hello Daniel - We appreciate the review and feedback and high ranking on our overall quality, customer support and ease of use. If your ever in need of training or have questions on the functionality please reach out - we have a fulltime helpdesk available to assist with any questions that you may have.
"It was the best of times, it was the worst of times."
Vorteile:
Collecting all the information and being able to report back monthly for billing for our small town. Very impressed that if the internet is down, this software keeps going. Appreciate the time that the I.T. person takes to assist (used him a lot in the early days, but not as much now).
Nachteile:
Printing receipts is impossible. The system shuts down, but able to get back on-line very easily.
Antwort von Creative Technologies
vor 5 Jahren
Hello Lou, Thank you for the great feedback and glad the El Dorado application is working well for you. We recently found a problem with the Microsoft web printing interface for receipts and have a quick fix. Our support team will be reaching out to you to make this update.
IWM,Inc
Vorteile:
the partnership with invoice cloud. Creative tech fir printing and mailing.
Nachteile:
Business status page. Can not export today's payments to excel. Not able to switch between two account numbers with out reentering account#. EX: 100000 to 100000.01
Antwort von Creative Technologies
vor 5 Jahren
Hi Keith - Thanks for your feedback and your business. We absolutely can export the daily payments to excel. Our team will be reaching out to show you how it works and answer your questions on the account number search.
Easy to Use
Vorteile:
This product is easy to use, very user friendly
Nachteile:
There really isn't anything negative I can say. This is the only billing software we have ever used.
Antwort von Creative Technologies
vor 5 Jahren
Thanks Lindsey - we appreciate your business and years of support. The team is always here when you need us.
Easy software and efficient for your business
Vorteile:
The software is easy to use and extremely accurate. They also have a team to help you should you have a problem.
Nachteile:
Up until recently I thought some steps could be eliminated and updated. I asked my rep and there is a new update for the program we will be getting and it looks awesome
Antwort von Creative Technologies
vor 5 Jahren
Thanks Melany we appreciate your business the team always enjoys working with you.
Village of South Range
Kommentare: We wish it had 3 charges we could have usage multipliers on, there are only 2. We are currently running Version 9.3.12 are there any updates that could be installed? I believe it has been almost a year since any updates which is very possible. Any progress in getting this software to import/export to Pontem Fund Accounting Software? Would it be possible to have reports print service addresses for customers on more reports?
Antwort von Creative Technologies
vor 8 Jahren
Jason thanks for the review - Yes, we do have a newer version and are releasing a new version that has more features to integrate with Fund accounting. Someone from our support team will contact you.
Great product with even better support!
Kommentare: Highly recommend this product to anyone who does utility billing. The product is great, but the support is first class. We love everyone on the team at Creative and all they have to offer. Michele has been wonderful to work with. We can't say enough great things about her customer service and willingness to meet our EVERY need! Thank you!
Vorteile:
Customer support is unbeatable. Implementation and training is 5 star! All of our issues are addressed immediately. Our product feedback is always welcomed and often addressed with the next version. We love all of the features of the billing software and would highly recommend the product and the company to others.
Nachteile:
There are some minor issues with the ease of use and some items that don't meet our needs, but we have some odd and somewhat complex billing scenarios. Most of these issues are under review and are being addressed.
Antwort von Creative Technologies
vor 13 Jahren
Kellie, it has been a pleasure working with you and the staff at High Gabriel Water Treatment. You challenged our team several times to improve product functionality and simplify the billing processes, I am glad we have been able rise to occasion to meet your needs. It's customers like High Gabriel and our partnership with Invoice Cloud that helps us deliver a quality product and be a better company. Thanks for all your support. Leslie Jantzen - President
Great Upgrade from old software
Kommentare: This software was a great upgrade to the outdated billing software we had. The help section is awesome as well as the programmer who is very responsive and knowledgable and willing to go above and beyond to help you.
Vorteile:
Ease of use Functionality Customer Service and Help Section Constantly improving
Nachteile:
Reports not as user friendly as I would like and the turn around time on getting the kinks out of a report. During conversion would recommend more training.
El Dorado Utility Billing Software Rocks!
Kommentare: The software is so easy to use and the team is super nice - always there to help you if you need it.
Vorteile:
It is very inexpensive, easy to use and the customer service is superior.
Nachteile:
The just launched a new portal - this will be a great addition for our customers.
Antwort von Creative Technologies
vor 4 Jahren
Matt - Thank you for the great feedback, our developers have been hard a work adding new online capabilities and glad to hear the portal is going to help your customers.
USEFUL CHANGES
Kommentare: HAVE BEEN USING PROGRAM FOR PAST 15 YEARS...............................................................................................................................................................................
Antwort von Creative Technologies
vor 8 Jahren
Thanks Rebecca we appreciate the 15 yr loyalty to us and the El Dorado program.
User-friendly, and expert help
Vorteile:
ease of sorting data, ease of correcting mistakes and tracking those entries, multiple standard reports access.
Hello
Kommentare: When I have had to call for help, I have received fast and beneficial help. Inputting the billing information is pretty straight forward, but having to make alterations from the typical routine bill is difficult to maneuver.
Vorteile:
The cost has been beneficial for our small village government institution.
Nachteile:
There seems to be a lot of capabilities of the software which I do not know how to use and can't seem to find an explanation of use. Creating reports is difficult to use. I wish there was a straight-forward.....easy to read direction manual.
Antwort von Creative Technologies
vor 6 Jahren
Thank you Pamela we always appreciate the feedback and are always available to help answer any questions you have.
El Dorado Utility Software is very versatile!
Kommentare: I use El Dorado Utility Software for a variety of client's and databases with unique billing and reporting requirements for each. It has the capability to be set up customized for each of the different entities. The staff at Creative Technologies are instrumental in converting databases based on unique requirements and are extremely proficient in determining the essential components needed to convert existing databases into the El Dorado format. El Dorado is extremely easy to use for billing and for providing customer service in terms of trouble shooting problems, creating service orders and taking payments. The staff at Creative Technologies are extremely responsive and a pleasure to work with!
Antwort von Creative Technologies
vor 9 Jahren
Thank you Cheryl we always enjoy working with you and your team.
