Utility Billing Software

Kommentare: Greater level of efficiency. Less mistakes and there is less keying in/duplication. More confidence in our billing outcome.

Vorteile: The general ease and functionality of the program. This program has made our process of reading the meters, entering the data, creating invoices, etc. much quicker. What used to take approximately 4 days now takes less than 1 day.

Nachteile: Being able to utilize this software with QuickBooks which is our bookkeeping system would be the perfect scenario. I have to deal with deposits twice and as an HOA we should be using an accrual method of bookkeeping, but with this software I have to deal with payments and deposits through El Dorado, but have to then double enter some data into QB to have an accurate accounting/bookkeeping system.

Kommentare: Now that I am familiar with the system I can run the program well. However, as an administrator, if anything were to happen we would have to pay to get a new person trained. There are other billing systems out there that do not require constant upgrades to keep the system at peek performance. I have to pay for that privilege and pay for upgrades as well as support.

Vorteile: The options, however If I want to use them I have to upgrade after paying thousands to begin with.

Nachteile: That I have to pay an annual fee for help. That I had no training when I first began, I have to pay extra for some of the features that were believed to be included.

Vorteile: The system pretty much does what we need it to do , but would like to see some new enhancements. The software is ok.

Nachteile: 1) Currently changes that are made to a profile is not logged; I would like a log of some kind that would tell me who made a change to a particular field in the system for a particular customer profile.
2) I would love to see misc. adjustment post that can be issued to specific lines items; currently for example let's say I want to give a customer a credit to water or Sewer which is in fields A or B the system won't allow; credit that customers can actually see.
3) We would love for customers to see both Full statements along with shut/past due notices on invoice cloud or mirror the statement in IC format with info and lines on El Dorado statements.
4) Or at least add the notes that we add to the statement; We would like it to mirror the fields that appear on the paper statement. If these changes are not coming soon; I would like to get pricing on implementing them or if they are implemented and we are not aware; if someone could let me know.

Kommentare: Overall it is easy to use. The frustrating part is the reports don't memorize and the input for the reports are tedious to re-enter. It should run more like Quickbooks. The search features are horrible to work with. It never "finds" the name or address you are looking for. It glitches and at times does not send the email statements at all. You click all the right boxes and the emails don't send. I am frustrated on many levels on a daily basis. Thank you for asking for input. Quick Reports should be available in an instant. Nothing is more frustrating than having a customer wait for minutes for a report to be generated while they stand at your counter. I have almost memorized every account number in my system in order to "find" an account quickly.

Nachteile: "Find" feature is frustrating. Quick Reports are frustrating.

Kommentare: We are definitely happy with the Software and the support...although I wish we could call later in the day - due to time differences we may not get an answer during our working hours.

Vorteile: Ease of entering payments, adding new accounts. Reports. The support we get when we have the craziest questions!

Nachteile: When I enter payments, the last account entered does not remain on the screen. Instead it reverts to the very first account that was entered in that batch.
I would like more flexibility in reports. And I would like to have the capability of totaling out a deposit when I am finished posting payments so the program would automatically go to the next batch. This is the most frustrating aspect---forgetting to number my batches.