Wer nutzt diese Software?

We focus on utility billers looking for a feature rich billing solution in the Water, Gas, Electric and sub metered billing industry. Our typical customer bills between 500 and 10,000 meters.

Durchschnittliche Bewertung

47 Bewertungen
  • Gesamt 4.3 / 5
  • Benutzerfreundlichkeit 4.1 / 5
  • Kundenservice 4.6 / 5
  • Funktionen 3.9 / 5
  • Preis-Leistungs-Verhältnis 4.4 / 5

Produktinformationen

  • Startpreis 495,00 $/einmalig
  • Kostenlose Version Ja
  • Gratis Testen Ja
  • Einsatz Cloud, SaaS, Web
    Installiert - Windows
    Mobile - Android Native
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Creative Technologies
  • http://www.utilitybillingsoftware.com
  • Gegründet 1984
  • Richland, Oregon

Über Utility Billing Software

NEW VERSION - El Dorado an all-inclusive meter to collections utility billing system provides feature rich customer, meter mgmt., reporting with a robust online bill payment - improves billing and collections. Enjoy a advanced billing system at a fraction of the price. Connect billing with accounting and meter reading systems. Cloud based saves on hardware purchases, eliminates upgrades. Import meter readings fast and accurately with Easy Reader for Android. A "best in class" choice for billers.

Utility Billing Software Funktionen

  • ACH Zahlungsabwicklung
  • Abrechnung & Rechnungsstellung
  • Arbeitsauftragsverwaltung
  • Einziehen / ausziehen
  • Elektrizität
  • Erdgas
  • Inkasso-Management
  • Kabel
  • Kontoverwaltung
  • Kundenmanagement
  • Müll
  • Nicht gemessene Abrechnung
  • Nutzungs-basierte Abrechnung
  • Online-Zahlungsabwicklung
  • Raten-Management
  • Service-Anrufmanagement
  • Strafe-/ Obergrenzen-Verarbeitung
  • Wasser
  • Zählermanagement

Die hilfreichsten Reviews für Utility Billing Software

Secretary

Bewertet am 19.3.2019
Gwen J.
Secretary
Versorgungsunternehmen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Now that I am familiar with the system I can run the program well. However, as an administrator, if anything were to happen we would have to pay to get a new person trained. There are other billing systems out there that do not require constant upgrades to keep the system at peek performance. I have to pay for that privilege and pay for upgrades as well as support.

Vorteile: The options, however If I want to use them I have to upgrade after paying thousands to begin with.

Nachteile: That I have to pay an annual fee for help. That I had no training when I first began, I have to pay extra for some of the features that were believed to be included.

Antwort des Softwareanbieters

von Creative Technologies an 21.3.2019

Gwen we appreciate your feedback and comments. I am sure you can understand the world of technology is constantly evolving and we do everything possible to keep our software up to date with the latest security patches and feature updates. We try everything we can do to keep our cost low and competitive. Unfortunately, we have to pass on the costs for our support staff, product enhancements and security updates to our customers. The benefit is you have a system that is supported with a first class team of professionals, you have a reliable, easy to use and fully functional billing system. We will certainly be glad to train you and your staff on the operation of the software so you can rest assure we are here to help. I will have someone from our customer service team reach out to you.

My experience with the software has been good; however I would love to see some improvements.

Bewertet am 29.3.2018
Akenya R.
VP of Administration & Accounts
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: The system pretty much does what we need it to do , but would like to see some new enhancements. The software is ok.

Nachteile: 1) Currently changes that are made to a profile is not logged; I would like a log of some kind that would tell me who made a change to a particular field in the system for a particular customer profile.
2) I would love to see misc. adjustment post that can be issued to specific lines items; currently for example let's say I want to give a customer a credit to water or Sewer which is in fields A or B the system won't allow; credit that customers can actually see.
3) We would love for customers to see both Full statements along with shut/past due notices on invoice cloud or mirror the statement in IC format with info and lines on El Dorado statements.
4) Or at least add the notes that we add to the statement; We would like it to mirror the fields that appear on the paper statement.
If these changes are not coming soon; I would like to get pricing on implementing them or if they are implemented and we are not aware; if someone could let me know.

Utility Billing Review

Bewertet am 20.3.2019
Diana H.
Bookkeeper
Versorgungsunternehmen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We are definitely happy with the Software and the support...although I wish we could call later in the day - due to time differences we may not get an answer during our working hours.

Vorteile: Ease of entering payments, adding new accounts. Reports. The support we get when we have the craziest questions!

Nachteile: When I enter payments, the last account entered does not remain on the screen. Instead it reverts to the very first account that was entered in that batch.
I would like more flexibility in reports.
And I would like to have the capability of totaling out a deposit when I am finished posting payments so the program would automatically go to the next batch. This is the most frustrating aspect---forgetting to number my batches.

Antwort des Softwareanbieters

von Creative Technologies an 25.3.2019

Thank you Diana, we have a new version of El Dorado that will address your concern regarding entering payments. Our sales team will reach out to schedule a demo with you.

Not the best time to change software for our company.

Bewertet am 9.8.2016
Joanne F.
Administrator
501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
2 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I greatly appreciate your time in presenting the new Version 9. Currently we are going through a rate case filing with the Public Uitilites Commission for new rates and have limited time now to delve into the software upgrade.

Vorteile: You seem to be constantly trying to stay current with customer technology demands.

Nachteile: The reports in the version 8 that I have to stay with are not very useful. The way that inactive accounts remain in the database for customized reports is time consuming to remove.

Antwort des Softwareanbieters

von Creative Technologies an 9.8.2016

Joanne - thanks for your comments we always appreciate the great customer feedback. As we have presented to you with our new version 9 we have made significant improvements to the system reports. We have added serval new financial reports to simplify end of period reporting for billing and collections. Hopefully you can get the PUC rate case behind you and move forward with newer technology to simplify your billing and collections.

This has streamlined our process from reading meters to the end billing extremely well.

Bewertet am 8.3.2018
Susan S.
HOA Manager
Versorgungsunternehmen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Greater level of efficiency. Less mistakes and there is less keying in/duplication. More confidence in our billing outcome.

Vorteile: The general ease and functionality of the program. This program has made our process of reading the meters, entering the data, creating invoices, etc. much quicker. What used to take approximately 4 days now takes less than 1 day.

Nachteile: Being able to utilize this software with QuickBooks which is our bookkeeping system would be the perfect scenario. I have to deal with deposits twice and as an HOA we should be using an accrual method of bookkeeping, but with this software I have to deal with payments and deposits through El Dorado, but have to then double enter some data into QB to have an accurate accounting/bookkeeping system.

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