DoorLoop

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Kommentare: Experience and more upgrades for better performance

Vorteile:

Good landing page design and delivery and , marketing strategies

Nachteile:

One of the best business networking and promotion

Very please with Doorloop but could use some better Commercial features

Kommentare: Very Happy. This is the right solution for our company at the right price.

Vorteile:

Tenant Portal. Really connects landlord and tenant and streamlines rent collection. Automates Lease administration.

Nachteile:

Needs more commercial real estate features.

Forces you to talk to "Customer Success Team" to cancel account. Charges you after anyway

Vorteile:

Site was fine. Lacked the specific features I needed, so I cancelled.

Nachteile:

Billing practices and not being able to cancel your account with a button.

Highly recommend DoorLoop

Kommentare: We use DoorLoop to manage 20 properties in a few states and the ease of this software makes it easy for us to do that.

Vorteile:

DoorLoop has been a great management tool for our rental properties

Nachteile:

We don't have a single complaint for DoorLoop.

Excellent Property Management Software

Kommentare: Great experience thus far. I have no major complaints.

Vorteile:

DoorLoop pretty much handles every aspect of my property management business very well. The tenant experience is incredibly intuitive.

Nachteile:

DoorLoop took a while to learn and set-up. This is because there are a lot of features. Additionally, DoorLoop uses double-entry accounting. This is a professional accounting method, which just requires training / understanding.

New to Door loop

Kommentare: Great, the issues were the third party companies

Vorteile:

User friendly, especially the ability to make and delete entries prior to them being reconciled. The linking of the bank accounts, tenant portal, online payments,

Nachteile:

The time it take for the tenant's online payments to be deposited in our accounts.

Blessed Reviews!

Kommentare: Enlightening, a pleasure to work in the program and the support and people with the support and training are a total blessing and exception to the very best I have experienced! Thank you so much to these dedicated educated people.

Vorteile:

Just the simple straight forward use of this great software program and that it keeps me on track without worry.

Nachteile:

At this time there is honestly nothing that I do not like!

DoorLoop review

Vorteile:

Ease of access, keeping track of rent payments, vendor payments, and owner payments. Helps us as property managers manage our properties to the best of our ability.

Nachteile:

Sometimes the DoorLoop techs are slow to respond to issues.

Very Happy Customer

Kommentare: I am an army of one right now, with my start up business, and DoorLoop's intuitive features, ease of use, accounting and customer service have made the endeavor very manageable.

Vorteile:

The robust, but easy to use, accounting system was my main draw to DoorLoop, but I have been pleasantly surprised by rest of the features. Owner and tenant portals, customizable website, using my own California Association of Realtors leases, and organization of my properties has been a pleasure. The customer service has also been wonderful. From my rep, AJ, who patiently explains everything to me, to the help bubble online. Even AJ (a different AJ from my rep), who took care of my website, is very easy to work with and EXTREMELY helpful. He sends me personalized videos of how to fix any issues I create on my site AND fixes them for me. I am not an accountant, have never wanted to be an accountant, and do not like accounting, but DoorLoop makes the process painless, for which I am very grateful.

Nachteile:

I manage both short and long term rentals, so I wish the website was able to add a date feature to search for homes. Since I do not manage that many properties, this is not a huge issue, but if I grow much bigger, I think it would be a nice option to have.

LIFE IS BETTER WITH DOORLOOP - JUST DO IT!

Kommentare: I am very satisfied with my purchase and the staff's help.

Vorteile:

The program is easy for a Novice to follow but, when you run into a road block, the Chat is not too chatty, which I'm pleased with and does not prevent you from communicating with a person. Results are also fast and very helpful.

Nachteile:

I haven't found any yet as I am still new to the Program.

Doorloop is great!

Kommentare: I would give Doorloop a 10/10. Great customer service and a great product. It has been essential for growing my business and streamlining processes.

Vorteile:

Doorloop hs fantastic customer service. I can accomplish everything I need in Doorloop but when I run into a question or roadblock, it is easy to get an answer and get back up in running in a matter of minutes.

Nachteile:

I was sad that there are no graphs or charts to show expense trends, NOI trends, revenue trends, etc. It would be nice to have a graph feature where you could easily see NOI by month and make sure you are trending in the right direction. I realize I can export to excel and create a graph but that is cumbersome.

Perfect Property Management Solution if you love Automation

Kommentare: Honestly, it's been a game-changer for me. As a one-employee company that relies on contractors to subcontract work to, it feels like DoorLoop is handling a lot of the "back office" work while I can make sure that the key functions are being done to move the business forward.

Vorteile:

The reason I chose DoorLoop is that it was one of the ONLY solutions that had Zapier integrations. For property managers, Zapier is a must have automation tool, but unfortunately many other tools on the market for managing rentals don't support it. This was the primary reason I chose DoorLoop, but so many other surprises have come along with it, such as the customizable website and tenant portals to continue to grow our companies barnd.

Nachteile:

The price is higher than other products I was using previously, but honestly, the automations and the value have made it worth it. Still, it may not be great for some folks with only 1 - 2 properties. For those managers with more who are looking for a scalable solution, this is your best bet.

DoorLoop has been a great Product for our Unique Business Model

Kommentare: Overall, we are very pleased with DoorLoop. Our members love the portal and being able to set up their payments through an automatic deduction or schedule it every month. They are also able to get notifications and documents through their portal. The reporting is very good, also receiving and making payments is very easy. Setting up the chart of accounts using our format was very easy. Overall a very good experience.

Vorteile:

The flexibility DoorLoop offers to test to ensure your business model will work in their system. We spoke to 3 other major property management software systems and they were unwilling to pursue investigating with us. We like how easy the system is to use and all the help including the on line training material.

Nachteile:

That we were not advised prior to implementation that to get the full functionality/integration of automatic bank reconciliation and syncing, we needed to verify that our bank would accept the interface. Therefore, we have to do manual bank reconciliations and have to check our bank account for the actual balance.

User friendly, very easy to use.

Kommentare: My overall experience with DoorLoop has been positive. The platform is user-friendly and provides efficient solutions for property management. I appreciate its features and ease of use.

Vorteile:

I appreciate DoorLoop for being a very user-friendly platform.

Nachteile:

I didn't encounter any significant issues with DoorLoop; it's a very user-friendly platform.

Love this system

Kommentare: Simply LOVE this System! It makes all of our lives so much easier.

Vorteile:

makes everything easier to see track and manage!

Nachteile:

Don't think there is many cons we had some issues learning how to do thins early on but the help page or customer support had relieved/taught us how to get over or past everything we ended up facing!

Door Loop review at 6 months

Kommentare: Very positive experience. Lining up the on-line rental payments has been a big plus & time saver.

Vorteile:

The support has been terrific. Anticipated a learning curve after so many years of QB - but most features intuitive and help always there. I also like the flexibility & how the company listens to users and makes adjustments. I have recommended slight changes in features & they actually updated with those changes installed.

Nachteile:

Nothing i really 'like least' - there seems to be a bit more of a learning curve - but program does more & it just takes time to understand all the features & steps to get to where you want

Best Property Management Software out there!

Kommentare: Its great. I have used other software programs in the past and nothing compares. I give them 9/10! I see my business using DoorLoop for a very long time!

Vorteile:

Everything! But I would have to say that the immediate online help center has been huge for me being new to this program. But also the overall ease of use and super friendly interface. Another major perk is the owner and tenant portals that your clients have 24/7 access to all their financials, rent payments, and maintenance needs.

Nachteile:

I wish they could update or switch their outgoing payment processor. I do not like checkbook.io and how outdated it feels and looks. Also the processing time with them is too slow. I just end up transferring rents from my business bank account instead. Its an extra step for me, but I can get my clients/home owners paid way faster

Solid tool for users for small property managers

Kommentare: We have had a positive experience with DoorLoop as our business has grown. It meets our base needs.

Vorteile:

Ease of use and customer service. The base rigidity of the system make it intuitive and easy to navigate for almost all users.

Nachteile:

They have been evolving and some of their base processes change. They do it for improvement, but it is difficult as an existing user to change processes on the fly. Their release implementation could be better.

Still Producing Management LLC

Kommentare: Great when we have a question DoorLoop answers quickly.

Vorteile:

Over all everything we were looking for is available except multiple QuickBooks accounts.

Nachteile:

Can only integrate one QuickBooks account.

Better than a property management group

Kommentare: Absolutely outstanding. Getting onboarded can be a little confusing, especially if you've never had experience with anything like DoorLoop or rent tracking systems. DoorLoop provided live on-demand training with a coach that made it pretty quick and easy to get setup and running. I would highly recommend DoorLoop for, at least, small to medium sized organizations. I have found DoorLoop VASTLY superior and less expensive than a traditional property management group.

Vorteile:

I use DoorLoop most for tracking tenant maintenance requests. DoorLoop makes it a one-stop-shop for seeing a maintenance request from start to finish. This has been most valuable to us since transitioning from a property management group.

Nachteile:

We have been using DoorLoop for around a year, and so far I've found zero problems. I honestly cannot think of anything that needs to be improved. I'm sure there's something, but everything has been spot-on so far!

Great software for property management

Kommentare: Overall, I am very happy with the software and I am currently working to master it to make the most of all the features it offers. Great, easy to navigate platform, and the reporting features are similar to more expensive similar software I have used in the past. I wish it was integrated with the PetScreening platform.

Vorteile:

I appreciate the corresponding "Need Help" information buttons for whatever task you are attempting in the software. It is a very user friendly platform, with a central "Create New" button to lead you to any task needed to be performed. I went with this company because of the owner and tenant portal options. The accounting features, and "application to tenant" process are very simplified and time saving. Amazing reporting and maintenance features.

Nachteile:

My cons would be that the accounting is property related accounting, and if you need to account for monies such as interest and opening bank deposit you have to create a "dummy property" to account for that money. It took awhile to get the online payment portion set-up and the starting limits on amount of money allowed to be collected online for rent was too low and took extra work to "ask" for it to be raised, and until the limit was adjusted my tenant could not pay through the tenant portal. The cost to send documents through the software to be signed such as a lease are charged per transaction, and seems high to me, but you can also upload a signed lease so you don't have to use it. The tenants are also charged a ACH fee.

Doorloop Outshines Competition

Kommentare: It has been a pleasure to work with all the DoorLoop employes. The online help has been outstanding.

Vorteile:

DoorLoop has a great global search. Once we research all the varied functions and understand how to use them, they provide a multitude of various reports that can be easily pulled up & printed. The online support is the one thing that outshines the other companies that we have tried. DoorLoop responds to inquires immediately & follows through on a personal level until we fully understand the answer to our problems. If we have a problem that is not available with DoorLoop, they look into integrating a solution for our problem.

Nachteile:

When we print un-paid rents reports, it would be helpful to have the phone numbers of each tenant listed.

Best decision we made!

Kommentare: Overall it has been a great experience. While it is very expensive it has saved our office a lot of time by collecting rent payments online, monitoring late payers, and sending renewals and new leases.

Vorteile:

The ease of collecting rents from tenants, sending out leases to sign electronically. This saves me a lot of time to take care of other tasks in my business!

Nachteile:

I have been unable to connect my banks accounts with Doorloop to manage the "EXPENSE" side of accounting. One of my banks apparently wont sync with Doorloop. This is very frustrating.

A pretty solid choice for property management

Kommentare: Customer service has been great and I'm optimistic that Doorloop will continue to improve their software in the near future. Although the text limitations and communication credits are annoying, I'd still choose this software over the competitors. It's simple to setup, tenants seem to enjoy the mobile app, and is reliable for collecting rent, assigning tasks, etc. We've tried 3-4 other management software options and are proud to stick with Doorloop as we grow.

Vorteile:

Customer service is incredible. Software is reliable and adequate.

Nachteile:

Text messages are limited to 140 characters through the portal. Communication credits are required for lease signing. These credits cost money in addition to the monthly payment. This seems like a silly money grab and should be included in the premium. There could be more automated features for lease signing fields.

They make you feel like family!

Kommentare: There is so much to love about Doorloop. We realized we needed a web-based platform convenient for our tenants. We exclusively own and manage our own industrial real estate consisting of large industrial warehouse parks. I did extensive research in converting from our older property management software, MRI, to a new platform. After reviewing several other competitors (Yardi was very overpriced & a boring demo, Buildium didn't appear as user-friendly as Doorloop, Appfolio never called me back after multiple attempts, and there was one other that didn't have an accounting platform integration), Doorloop was the clear winner and stand out! The team at Doorloop is one big happy family and they make you feel like part of their family right out the gate. [sensitive content hidden] was our account exec who provided the demo and is always very responsive to any question, no matter how big or small. The demo she provided sold us instantly. We have been working exclusively with [sensitive content hidden] to get us onboarded and he has been beyond fantastic. You will find the platform appears very residential-based. The support staff and technical writers have been very happy and excited to do whatever they can to incorporate changes in the software to accommodate the needs of our industrial/commercial-based needs. They have exceeded our expectations thus far. We are still in the on-boarding stage, but we are very excited to use this new software. It's so incredibly intuitive!

Vorteile:

The support team has been incredible! [sensitive content hidden] are stand outs. In addition, the [sensitive content hidden] of Doorloop are happy to interact directly with you also. You don't find this anymore with companies and it's incredible that Doorloop makes the experience so personal!

Nachteile:

They appear to be mostly residential based, but please read my full review.