Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Was ist SAM?

Hol dir ein Werkstattmanagementsystem, das die Verwaltung deiner Werkstatt vereinfacht.

Die Automatisierung deines Workshops mit SAM bedeutet, dass du mit einem CRM und Service-Erinnerungen mehr Geschäfte generieren kannst. Papierrechnungen werden durch elektronische Rechnungen aus dem Auftragsbuch ersetzt, und du hast einen Überblick über deine Einnahmen mit detaillierter KPI-Messung bis hin zu deinem Bruttogewinn pro Stunde.

Wer verwendet SAM?

Das Unternehmen bietet Automatisierungslösungen für Werkstätten mit einem einzigen Mechaniker bis hin zu Werkstätten mit mehreren Standorten. Zusammen mit dem Unternehmen findet sich die Lösung und Add-ons, die für dich und dein Team geeignet sind.

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SAM

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Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über SAM

Durchschnittliche Bewertung

Gesamt
4,6
Benutzerfreundlichkeit
4,5
Kundenservice
4,6
Funktionen
4,2
Preis-Leistungs-Verhältnis
4,5

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
55%
4
45%
Mel
Director/Office Manager in Neuseeland
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best thing we've done for our business

5,0 vor 3 Jahren

Kommentare: The installers were great at helping us get the hang of using SAM and when they thought we were up to speed we switched over to using SAM support. We do find that SAM support can be hard to get hold of sometimes, you can't get straight through to talk to someone anymore and this can be frustrating waiting for a phone call back. Although there are things that could be improved we would highly recommend this product to any automotive garage.

Vorteile:

It has made our business more efficient. We are saving money as there are no longer parts and time being left off Job invoices. Time Clocking is a brilliant addition. Sending out WOF reminders is a lot easier with SAM and so is contacting our customers via email and text direct from the program. There are so many more great reasons to use SAM in your workshop we love it.

Nachteile:

When we switched from MYOB to SAM the information wasn't all correct, it was a lot of back and forward between us and SAM and our business Mentor, who had an accounting background, we were using at the time. It did take a while to get things right but we got there and it was totally worth it. We would love to be able to use SAM in real time on our Cellphones it would make things even more efficient but they haven't got that available yet.

Antwort von Auxo Software

vor 3 Jahren

Hi Mel, Thank you for taking the time to provide such a comprehensive review. It's great to hear our product has helped your business. We know getting hold of the support team can be a bit difficult at times, especially at month end when its busy. Because of this we are investigating on how we can improve this. As discussed our new web product has the ability for technicians to timeclock off their phones. Don't hesitate to contact me directly if needed. Many Thanks Raj - GM, SAM

Tammy
Managing Director in Neuseeland
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great product for Automotive Workshop

5,0 vor 3 Jahren

Kommentare: SAM works well for us in our workshop. The support has been great if we are ever stuck on anything. The team behind SAM are always looking for ways to improve the system. We are glad we moved.

Vorteile:

It's an easy to use system with great features and reports available. Our client database moved over from our previous software with no problems.

Nachteile:

We found the time clocking function a little difficult when it came to jobs that were part of a "job kit".

Antwort von Auxo Software

vor 3 Jahren

Hi Tammy, Thank you for taking the time to give us a review. It's great to hear that find the system easy to use and are benefitting from the features, I will pass that feedback onto our product team. We know that timeclocking with job kits is not the easiest and are looking at ways to make it easier. Our supoprt team will be stoked to hear that your feedback. Thank you again and don't hesitate to contact me directly if needed. Many Thanks Raj - GM, SAM

Lisa
Business Manager in Neuseeland
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Simple SAM

4,0 vor 3 Jahren

Vorteile:

Once you understand how SAM works, it is very easy to use. Easy to get integrated with XERO which makes statements and invoicing very quick. The SI agents are wonderful to deal with especially when setting things up or spending time making sure you understand new features.

Nachteile:

2 of the biggest downfalls of SAM are that there is no app for phone use and the diary doesn't run individual techs, so you cant at a glance see who has space to fit jobs in, a real pain if you have a WOF inspector, a service tech and multiple techs doing repairs

Antwort von Auxo Software

vor 3 Jahren

Hi Lisa, Thank you for taking the time to review us and giving us some feedback. It's great to hear you find our product easy to use, I will pass that wonderful feedback onto our development team. We know there is an increasing need for being mobile which is why we have developed a new web product with a newly designed diary and the ability for technicians to timeclock from their phones. Don't hesitate to contact me directly if needed. Many Thanks Raj - GM, SAM

Tracey
Director in Neuseeland
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Most in-depth system out there

4,0 vor 3 Jahren

Kommentare: Our experience with SAM has only been positive and although we have looked at changing software packages in the past, we couldn't find anything that came close to offering the depth, ongoing support or integration that SAM does. We consider the benefits SAM offer far outweigh the cost!

Vorteile:

We love the fact that SAM integrates everything we need to run our workshop in the one software package; CSM, vehicle history, financials and reporting, electronic diary, debtors, creditors...everything! It is easy to learn and technical support is great should you need it. Love the ease we can manage our margins on each job, making us more profitable. We consider SAM one of our best tools we've invested in for our workshop.

Nachteile:

The electronic diary needs improving and it would be great if the software was cloud-based to allow easy, reliable and secure access from anywhere. An improved, more user-friendly training or help section would be ideal to get new staff quickly up to speed and it would be great if the pricing packages could also be structured to better suit a small business budget! The day-to-day operation though is definitely fit for purpose.

Antwort von Auxo Software

vor 3 Jahren

Hi Tracey, Thank you for taking the time to review us and providing us some feedback. I have passed on your postive feedback to the development team, they will love hearing you utilise the system so extensively. We have developed a new diary (and other stuff) in our new web product, feel free to have a play in it and when you are ready to move let me know so we can get your data transferred over. Don't hesitate to contact me if you have any questions. Many Thanks Raj - GM, SAM

Raewyn
Administrator in Neuseeland
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Sam Xero review

5,0 vor 3 Jahren

Kommentare: happy with support and ease of use

Vorteile:

Takes a bit to get codes correct and sort how you want to load stock but once sorted, easy to use

Nachteile:

Other than MYOB, haven't used anything else so feel its suits its purpose

Antwort von Auxo Software

vor 3 Jahren

Hi Raewyn, Thank you for taking the time to review us. I have passed on your comments to the support team and it's made their day. It's great to hear that you value an industry specific application to run your business rather than a generic system, especially as the reporting is more meaningful. I have also passed on your comments to the development team about ease of use, as that is something they are always thinking about when doing development. Setting up a system to give you the reporting you want does take a bit of time, but as you mentioned it's a one off job. Don't hesitate to contact me if needed. Many Thanks, Raj - GM, SAM

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