Wir helfen Unternehmen seit 17 Jahren,
bessere Software zu finden
Was ist Social Intents?
Der Live-Chat für Microsoft Teams, Slack, Google Chat, Zoom, Webex und ChatGPT ermöglicht es dir, mit Besuchern der Website direkt über die von dir bereits verwendeten Tools für die Zusammenarbeit zu chatten.
Erstelle ChatGPT-Chatbots, die auf den Inhalten deiner Website und deiner Wissensdatenbank basieren, mit nur einem Klick. Und wenn nötig, leitest du Chats an menschliche Agenten weiter.
Biete hervorragenden Kundenservice und Vertriebssupport direkt von Microsoft Teams, Slack, Google Chat, Zoom und Webex, ohne dass ein weiteres Messaging-Tool erforderlich ist.
Wer verwendet Social Intents?
Live-Chat für Unternehmen, die bereits Microsoft Teams, Slack, Google Chat, Zoom und ChatGPT verwenden. Chatte live mit den Besuchern deiner Website über die Kommunikationstools, die du bereits verwendest.
Wo kann Social Intents bereitgestellt werden?
Über den Anbieter
- Social Intents
- 2014 gegründet
Support für Social Intents
- 24/7 Live-Support
- Chat
Erhältlich in diesen Ländern
Australien, Deutschland, Kanada, Niederlande, Vereinigte Staaten und 1 weitere
Sprachen
Englisch
Social Intents Kosten
Startpreis:
- Ja, kostenloser Test verfügbar
- Keine Gratisversion
Social Intents bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von Social Intents ist ab 49,00 $/Monat verfügbar.
Preismodelle Kostenlose TestversionÜber den Anbieter
- Social Intents
- 2014 gegründet
Support für Social Intents
- 24/7 Live-Support
- Chat
Erhältlich in diesen Ländern
Australien, Deutschland, Kanada, Niederlande, Vereinigte Staaten und 1 weitere
Sprachen
Englisch
Social Intents – Videos und Bilder
Social Intents Funktionen
Alternativen für Social Intents
Bewertungen über Social Intents
Social Intents powered our COVID-19 Success Story
Kommentare: While no technology implementation is going to be without speedbumps, Social Intents has been extremely responsive with their support.
Vorteile:
Our college was given less than a week's notice that we needed to close our campuses due to the COVID-19 Pandemic. Our 20,000 students would no longer be able to come to come in person to meet with their student services and financial aid representatives, and we did not have sufficient alternative infrastructure in place to continue to serve those students online. We reached out to Social Intents and they worked with us to implement a live chat feature on our website in a matter of days. The technology is so plain and easy to learn, that within a week, we had more than 110 staff trained and answering hundreds of student's questions every day. While many colleges around the country were failing to be there for their students, we were able to maintain service continuity in a way that prevented students from falling through the cracks.
Nachteile:
The built-in analytics are somewhat limited.
In Betracht gezogene Alternativen: PHP Live!
Gründe für den Wechsel zu Social Intents: Social Intents integrates with Microsoft Teams, which is a product we were already using. The SaaS products we looked at were all priced on a per-operator or per-conversation basis. Given the scale of our Student Services project, that would have been cost-prohibitive.
Perfect solution, easy to integrate and best online support I've ever had!
Kommentare: I have nothing but very positive things to say about his company. Online documentation for their product is more than complete and with their fast and friendly online chat, its the best support I've had in a very long time!
Vorteile:
It was incredibly easy to, not just install, to customize with a great API and documentation. A solution that covers basic to completely custom.
Nachteile:
We are yet to find anything missing or anything that doesn't meet our high standards.
Great support
Vorteile:
I really appreciated the quick customer support that Social Intents offered. Whenever I had a small issue or bug, I received assistance ASAP!
Nachteile:
There were some bugs in the LiveChat functionality, but the support team kept me updated about fixing it.
Great Collaboration
Kommentare: Excellent and would use them again on all programs. James is quick to support our needs and collaborate with our team to provide the best product possible.
Vorteile:
We have made changes to help support our business needs. Easy to use and implement. Enhancements are frequent and consistent.
Nachteile:
Was not initially able to support our volume. This was corrected quickly.
In Betracht gezogene Alternativen: Zendesk Suite
Zuvor genutzte Software: NICE CXone
My personal review for Social Intents.
Vorteile:
This platform equips businesses with the tools they need to provide personalized and efficient customer service via a variety of channels such as live chat, chatbots, email integrations, and social media management. Furthermore, Social Intents enables companies to track and prioritize customer inquiries while automating routine tasks.
Nachteile:
Despite not having some of the more advanced features, it is still a decent platform and is satisfactory.
