Clubspeed

Great Venue Management for Indoor Kart Track

Vorteile:

Clubspeed makes it easy to run our entire facility. From point-of-sale to employee management to timing of our races/karts. We have used other software over the years and Clubspeed has been by far the best. One of the best aspects is customer service, which is available 24/7 and always helpful and friendly.

Nachteile:

Because their product is so wide-reaching, one disadvantage is that you might need the software to do something that other businesses don't, so you have to find a workaround, which can be a hassle (i.e. software doesn't allow in-house gift cards to be used for payment for an online booking).

Clubspeed

Kommentare: These guys are on the ball! I don't think think they can be topped by any company in means of of support. This team is very responsive to answering questions and addressing any concerns 24/7. Every team including but not limited to software support, development and onboarding has been has been absolutely amazing. 10 out of 10!

Vorteile:

Clubspeed has made a huge impact on how we run our operations and our customer experience at FastTrax. Starting with the the Self Serve Kiosk, this has been a HUGE for our overall operations. Customers are able to purchase almost anything from the kiosk, which has been taking in over 50% of our income for the entire facility. Its fast and easy to use. Race schedule goes hand and hand with the self serve kiosk, allowing us keep control of resource availability, all while schedule birthday parties and group events from the Clubspeed event management platform. Prior to events we're able to quote, invoice, collect payments and get waivers signed. Web bookings are also available for multi--activity, this will soon be a critical piece for us. Last but not least, if it doesn't exist it can be built. We have the advantage of having software engineers on our staff who have 100% to Clubspeed's API, allowing virtually anything to be accomplished

Nachteile:

This is actually hard to say and I have to be really critical to even find a couple items. I believe Clubspeed can bridge a couple more gaps between there existing software platforms. - POS allows for memberships, membership based purchase and renewals. That feature was not yet brought over to the kiosk. - Web allows for purchases but has very little integration to the waiver system. Person who purchased has to sign waiver on location, though guests can sign online. A simple link for everyone to register might fix this. - Intercard could be expanded on kiosks - Event check in not available on self serve kiosk, though its available on the another registration type kiosk. I must say, Clubspeed listens and adapts, I'm sure we'll see some of these soon!

Club Speed Review

Kommentare: Our overall experience with Club Speed so far has been good. The support team is always readily available to help. And being able to streamline all aspects of the business - from online ticket sales to event management to go kart timing systems - has been very beneficial to our business.

Vorteile:

That we can use Club Speed for our go-kart timing in addition to an overall POS system, rather than using two different software's.

Nachteile:

The process for checking customers in takes a long time. I wish the reporting features were more customizable and could provide more options for reporting purposes.

Club Speed Overall Review

Kommentare: All Positive especially support and ease of use.

Vorteile:

On line Booking, POS, Garage Management of Karts and Speed Screens are second to none and are critical to the success of our Karting Operation

Nachteile:

Nothing at this time that is not already in the pipeline for updates

Excellent All In One Package

Kommentare: Overall we are very happy with Clubspeed. It has everything you need in one package and is a very professional system, and user friendly for both staff and customers..
Their support team are very helpful, and are always happy to help. New ideas can be put to them and they are more than helpful to try and help and develop new features for you.
[SENSITIVE CONTENT HIDDEN] have been so helpful for us over the last 3 years using Clubspeed, as have others in the support team. They are a great help.

Vorteile:

Clubspeed is a very modern, and very professional system. A system that consists of everything a business needs from Timing System, to Booking Systems, POS and much more. Very user friendly from customer perspective also, and aesthetically it is very professional and impressive with the displays available in house and online for the customer to see.

Nachteile:

Some aspects of E-Commerce could certainly improve, and there are plans to so. Would love to see a more secure online payment feature such as 3D Secure which is worldwide at the moment. Accounting and reports could improve also.