Circuit

Re: Takes the thought out of routing

Kommentare: Can't tell you how positive it's been. Customer service is perfectly in-tune with their application and so is management. There are a lot out there to choose from, but we came back to this. Very happy!

Vorteile:

It's ease of use. We evaluated several different titles and none of them were as easy to use for the Field folks as this. Landscaping has its own challenges, and technology certainly is one of them. This app worked. It just worked. After the demo we went to Industry specific routing app for landscaping, but the guys couldn't figure it out. For the back and it's very very easy to use and configure. I pay for Verizon Connect, and this is a feature that I'm paying for. It's horrible.

Nachteile:

For our business, and the amount of trips that we have per day we believe it's pretty pricey. We believe that the company can work on their price structure slightly or include additional features like a billing management system. The cost that we pay per month is $200, and I get routing and customer notifications. I also pay $65 a month for Zoho CRM. It would be nice to pay $200 and be able to get everything in one product.

One Of My Favourite Apps

Kommentare: Finding the Circuit app has been a true highlight and I've loved using it ever since. It's a great inexpensive app which is easy to use, constantly being improved and is very well supported by their customer service team. It saves me time planning deliveries for my drivers and saves my drivers time by optimising their route efficiency. I know where my drivers are at any time which means I can provide very accurate information to my customers regarding their deliveries.

Vorteile:

Circuit is a great app for anyone who organises deliveries and/or drivers as part of their work function. It's user friendly and inexpensive and can be used by anyone with a phone. It sorts deliveries in to the most efficient runs, provides a 'proof of delivery' function, shows real time tracking of drivers and notifies customers. The Circuit team provide great customer service, are constantly improving their product and are happy to take suggestions onboard for further improvements.

Nachteile:

There's nothing I don't like about Circuit. There is one improvement that I have already suggested to the team, which they took onboard. This was the ability to click and drag a particular delivery and place it exactly where I want it in the delivery run, irrespective of what is the most efficient order. This would help as occasionally our customers have particular needs that don't fit in with the most efficient route.

Delivery Scheduling Needs work

Kommentare: Overall, Circuit is adequate for optimization, but scheduling need work.

Vorteile:

Route optimization is critical to our business. Circuit does a good job at this.

Nachteile:

I can set "Arrive between (Hours:Minutes) and (Hours:Minutes)" but I have several customers who are closed for an hour or two for lunch. Support can't tell me how to schedule around those closed hours. Seems simple to me.

Clean Efficient Software

Kommentare: Circuit has helped our staff have a one stop program for scheduling and reporting eta's to customers. It has hugely benefited our entire staff and customers alike. We are thankful for it.

Vorteile:

This routing software has a clean, intuitive interface that runs quickly and smoothly. It helps the delivery crew accurately report delivery status as well as helping the sales staff to make much more informed decisions as to scheduling. I am confident that there are many deliveries that would not have happened without this software.

Nachteile:

Recently a "save changes" step was added after "re-order all/changed stops". This extra click is easy to miss and has resulted in a few inaccurate routes when a browser was closed/computer restarted. Though, we are now on the lookout for that.

Complete Circuit

Kommentare: Overall it has been a great experience. It's come a long way from when we first started to use Circuit. We appreciate that the team is always listening for ways that they can improve the application and I often see requests get implemented down the road.

Vorteile:

I like the fact that we can input our entire day of deliveries and optimize how our day goes based on our clients needs in the most effective way possible.

Nachteile:

I do wish that there were upgrades to the phone app so that if our driver needs to add someone before the route starts he has the ability to do so(which I know he can) but with the ability to add a email or phone number so the the client gets a notification. At this point I have to enter it in on my computer for that to happen. There are times when we add someone mid route and if our driver adds them it would be nice for the client to get notifications.

Perfect Small Business Delivery Solution

Kommentare: Overall, good things to say. The app is super user friendly and provides everything you need for a small local delivery service.

Vorteile:

We like having a simple app to create routes for our local deliveries each week. The basic plan is suffice for 1-2 days delivery 4-30 orders.

Nachteile:

The only dislike is the route directions sometimes don’t make sense. When you choose first stop, it takes you to it but then will direct you all the back to the second stop which could be farthest away rather than rerouting to make the next closest stop, stop 2. I have tried a few different hacks to fix this but we end up just hopping off the route and getting back on.

Great Time Saver

Kommentare: Overall we really enjoy the product and think it offers great value for money. Even for a small business like ours.

Vorteile:

We like the route management so we don't need to manually sort a drop list for our drivers. Circuit automatically gives our drives the most efficient drop list and route.

Nachteile:

Real time adjustments to the delivery locations and order would be great.

Amazing Route Management App

Kommentare: Circuit functionality greatly enriches our business process and we have had wonderful experience with their customer support! In addition, they are very strong in communicating new functionality when it becomes available, which we appreciate.

Vorteile:

Given the ease of import data, we are able to manage our weekly delivery route with accuracy and appropriate automated communication with our customers!

Nachteile:

The most useful feature missing for our use would be the ability to change the order of stops manually. The "make first" and "make last" functionality is useful but needs further development in allowing to select the order of the stops and opting out of the optimization of route option!

Amazing Product

Kommentare: Absolutely love circuit, it made a huge difference for our deliveries. We take the orders via our website then import them into circuit and boom it builds the route, and tells our customers when to expect us. I love the fact that our customers can send us an in flight message and this has been really handy when they have had to unexpected go out and want to leave us instructions. Circuit has saved us so much time and enabled us to provide a very professional delivery notification service. Love it!

Vorteile:

Great for route planning and keeping our customers in the loop.

Nachteile:

Nothing really, would love a your next notifcation for the customer

Very Helpful Tool

Vorteile:

We love the interface and real-time traffic patterns. Route customizability is also very strong.

Nachteile:

I wish an API was available to integrate and we wish it was less expensive.

Great tool to plan our daily operations !

Vorteile:

I liked customer support. [sensitive content hidden] has always been very helpful with our requests and available for us. Also very transparent about feature requests.

Nachteile:

Nothing, I think the tool is great there are some integrations ongoing that will even improve it.

recomended

Vorteile:

Circuit is the most simple and easy to use routing software Iv'e used for routing. I generally recomend it to everyone, especially smaller companies.

Nachteile:

Sometimes the driver tracking is off, but never in a detrimental way.

Circuit has help us route stops efficiently and easily!

Kommentare: We use to route with google maps and excel and it was very tedious and time consuming.

Vorteile:

The product is easy to use for myself and the drivers. Even some drivers who are 50+ in age who are not the best with technology find the app very easy to use.

Nachteile:

I wish you could turn off the portion where drivers are allowed to add or delete stops.

Best Route Planning Software

Kommentare: We saved quite a bit of time and hence money

Vorteile:

This product really changed the way we used route optimisation.

Nachteile:

Our customers are recurring customers. We would love to see if we can save the data of the customers in the portal instead of uploading every time.

Great assisting platform

Vorteile:

Easy to use and to upload large delivery jobs via CSV

Nachteile:

Notifications to clients could be more flexible

Improvements

Vorteile:

Having a more scalable billing method, for clients like mine who don't have a very high or seasonal demand.

Nachteile:

There's nothing not to like about it, it's a very good system.

Deliveries at the council

Kommentare: Allows us to arrange deliveries of bins to borough residents, and optimise our route to and from our depot. We also use this for healthcare was collections, which has been well received by the team running the service.

Vorteile:

Easy to use, the import spreadsheet tool, drivers able to get on with it very quickly.

Nachteile:

Interconnectivity was previously not available, we wanted feedback straight into the back office ordering system. Couldn't buy different licence for different users when advanced features only used by some.

Great software that eliminates routing headache

Kommentare: Good from the start, easy to use for both administrator and driver.

Vorteile:

Easy to use, clear interface and smart routing.

Nachteile:

Not alwasy spot on for certain remote adresses, not native langugare. The import of route sheets could be easier with less coliumns and data.

Circuit Review

Kommentare: It's a pretty good tool for our local deliveries.

Vorteile:

It's easy to use to use usually. It's easy train people on.

Nachteile:

It doesn't give me different options for paths. Sometimes there are routes that are more dangerous that we would like to avoid.

Helped our Efficacy so Much!

Vorteile:

route management is great and has helped us a ton.

Nachteile:

cost. It gets really expensive. Wished there was a cheaper option

Works Great

Vorteile:

Ease of useWorks great for delivery of our product

Nachteile:

I have not found anything that I do not like about it

Great for Routing

Kommentare: This has been easy to use, and support from the company has always been there when needed.

Vorteile:

We use Circuit to send drivers to customers multiple times per week. Our work is spread out across multiple Counties, and this would not be possible without the Circuit product.

Nachteile:

For what we do, the product works great.

Very helpful

Kommentare: No complaints

Vorteile:

Very helpful in knowing when and where our drivers are

Nachteile:

The route planning can be better, it sometimes makes the drivers make detours that aren't needed.

inexpensive and efficient

Vorteile:

We use circuit to manage our delivery team, plan routes and issue delivery notifications. Compared to competitors it is a much more affordable solution that provides the simple features we require for a small delivery team.

Nachteile:

GPS could be better at times. But for the price it isn't an issue for us.

Routing GPS in the political world

Kommentare: it was positive, I would continue using it

Vorteile:

Routing my drivers is the only thing we use it for, and for that it works great

Nachteile:

The GPS Sometimes puts addresses in other areas of the city, but if you don't catch it you could send the driver to the wrong house miles away from where they should be.