ChannelEngine

Intuitives Tool, um Produkte auf vielen versch. Marktplätzen zu platzieren und Aufträge abzuwickeln

Vorteile:

Es ist sehr einfach neue Marktplätze über Channelengine anzubinden. Die Entwicklung der individuellen Schnittstellen (Produktdaten, Angebotsdaten, Bestelldaten etc.) zu den Marktplätzen wird von Channelengine übernommen, sodass selbst nur sehr geringe Entwicklerkosten für Anbindungen aufgewendet werden müssen.

Nachteile:

Channelengine ist in der Lage sehr viele Daten zu beziehen und grafisch darzutellen. Dennoch ist die Exportfunktion dieser Daten noch ausbaufähig.

Sell where people shop with ChannelEngine

Kommentare: - Very satisfied - Great team and collaboration- Very much customer-centric, looking for joint growth

Vorteile:

- User-friendly UI- Great onboarding experience- Continuous improvements on channel interfaces- Incorporating suggestions, and taking feedback seriously- Adding new features almost every month- Pioneering new channels and geographies

Nachteile:

- Beta channels come with quite some child-diseases- Reporting capabilities, notifications, and user roles can be improved

In Betracht gezogene Alternativen: Lengow, Plentymarkets und Rithum

Zuvor genutzte Software: Rithum

Gründe für den Wechsel zu ChannelEngine: - International footprint- promising roadmap and eagerness to grow together on new channels and geographies

Review

Vorteile:

The ease in using the application and the customer support.

Nachteile:

We're missing the possibility to chat to our customers in Channel Engine. The customer support now needs to log in to dozens channels to talk to the customers. Another integrator has this function.

Pepijn's review

Kommentare: I use it every day and like the system in general.

Vorteile:

Diversity of use of the system. It is integrated in a lot of system I use.

Nachteile:

The correctness sometimes. When I refund an order via CE, the portal doens't see it sometimes.

Accelerating growth in multiple regions

Kommentare: Thanks to the support of Channel Engine we are now capable of scaling on multiple marketplace at a higher pace.

Vorteile:

Channel Engine has been essential in scaling our business on multiple platforms / marketplaces across regions: not only Amazon in the US and EMEA, but also 'local'marketplaces in Germany, The Netherlands and France. Still working on scaling to other platforms, with the full support and engagement of the customer success managers.

Nachteile:

US integrations were delayed due to some critical differences between the Euopean and US markets. This is being handled, however, a deeper understanding of the intricate details of the doing business in the US (Tax issues) should have been a known.However, CE-team is adequately following up and setting up a separate test environment for the US market.