NetHelpDesk

NetHelpDesk

4.5 / 5 11 Bewertungen

Wer nutzt diese Software?

Ideally suited to companies looking to for an ITIL aligned solution for multiple departments.


Durchschnittliche Bewertung

11 Bewertungen
  • 4.5 / 5
    Gesamt
  • 4 / 5
    Bedienkomfort
  • 4.5 / 5
    Kundenservice
  • 4.5 / 5
    Funktionen
  • 4 / 5
    Preis-Leistungs-Verhältnis

Produktdetails

  • Startpreis
    $25/Monat
  • Preisinformationen
    Sold on a named agent basis and can be bought outright or on a subscription
  • Kostenlose Version
    Nein
  • Einsatz
    Cloud, SaaS, Web
    Installiert - Windows
    Mobile - iOS Native
    Mobile - Android Native
  • Training
    Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung
    24/7 (Live Vertreter)
    Geschäftszeiten
    Online

Angaben zum Hersteller

  • Net Help Desk
  • http://www.nethelpdesk.com
  • Gegründet 1994

Über diese Software

NetHelpDesk is a UK based company, which provides ITIL aligned help desk software that can be installed on premise or in the cloud. Through over 20 years of experience, NetHelpDesk has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: incident, problem and change management, asset management, service catalogue, CRM, guaranteed telephony integration, best of breed mobile apps.


NetHelpDesk Funktionen

  • Automatisiertes Routing
  • Customizable Branding
  • Dokumentenspeicher
  • Email integration
  • IT-Asset-Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self-Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking
  • Verfolgung von Interaktionen
  • Warnungen / Eskalation
  • IT-Asset-Management
  • Release-Management
  • Self-Service Portal
  • Service-Katalog
  • Serviceberichterstattung
  • Störfallmanagement
  • Ticket-Management
  • Vertragsmanagement
  • Wissensmanagement
  • Contract/License Management
  • Konfigurationsmanagement
  • Problem-Management
  • Projektmanagement
  • Release & Deployment Management
  • Self-Service Portal
  • Störfallmanagement
  • Verfolgen von Vermögensanlagen
  • Verfügbarkeit-Management
  • Veränderungsmanagement
  • Abrechnung & Rechnungsstellung
  • Angebotserstellung
  • Angebotsmanagement
  • CRM
  • Dokumentenmanagement
  • Kundenportal
  • Portfoliomanagement
  • Projektmanagement
  • Ressourcenmanagement
  • Werkzeuge zur Zusammenarbeit
  • Zeit & Kosten Verfolgung
  • Beschaffungsmanagement
  • Configuration Management Database (CMDB)
  • Fernbedienung
  • IT-Asset-Management
  • Mobiler Zugriff
  • SLA-Management
  • Self-Service Portal
  • Störfallmanagement
  • Veränderungsmanagement
  • Wissensdatenbank

NetHelpDesk Neueste Bewertungen

NetHelpDesk review

Ins Deutsche übersetzen
4/5
Gesamt
5 / 5
Bedienkomfort
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Kommentare: Thanks to NetHelpDesk and their staff we have been able to organize our software support team and provide our customers quality service. The application allows us to follow-up on all incidents reported by our clients and provides an excellent collaboration method for our Team. The web application provided by NetHelpDesk is an awesome tool for both our technicians as well as our clients and has become a vital part of our operations. Please keep up the good work!

Vorteile: Excellent price-point. Excellent support team. NetHelpDesk helps our support team and provide our customers quality service. The application allows us to follow-up on all incidents reported by our clients and provides an excellent collaboration method for our Team. The web application provided by NetHelpDesk is an awesome tool for both our technicians and clients.

Nachteile: I have nothing negative to say about this product

NetHelpDesk Software

Ins Deutsche übersetzen
5/5
Gesamt
4 / 5
Bedienkomfort
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis

Kommentare: We trialled NetHelpDesk software after using Hornbill for sometime but disliked the overhaul changes they made so looked into changing our IT service desk Software. We came across NetHelpDesk and began their trial that you can sign up for on their website. We were quickly impressed at how helpful they were in getting in contact with us and making sure that our requirements could be met. We tried a few other software's but ultimatly we went with NetHelpDesk because of their value for money compared to some other pricier software and most importantly the personal feel to every interaction with them throughout the whole process from making sure the trial was going well, through the implementation phase and the support we have received afterwards.
We have even more recently implemented the software across 3 other departments, its not just for IT help desks which makes things a lot easier for all our departments keeping our information in one place.

Vorteile: the support staff and ease of use

Nachteile: we didn't start using it sooner