--- description: Detaillierte Informationen über HaloPSA zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HaloPSA Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [PSA-Software (Professional Services Automation)](/directory/16/professional-services-automation/software) > [HaloPSA](/software/20971/halopsa) # HaloPSA Canonical: https://www.capterra.com.de/software/20971/halopsa Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/20971/halopsa?page=2) > HaloPSA vereint alles, was ein MSP benötigt, an einem zentralen Ort. > > Bewertung: **4.9/5** von 36 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet HaloPSA? Ideal für Managed-Services-Anbieter, die nach einer modernen PSA-Lösung suchen. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.9/5** | 36 Nutzerbewertungen | | Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.8/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.7/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Halo Service Solutions - **Gegründet**: 1994 ## Gewerblicher Kontext - **Startpreis**: 119,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Arabisch, Chinesisch, Chinesisch (traditionell), Deutsch, Dänisch, Englisch, Finnisch, Französisch, Hebräisch, Indonesisch, Irisch, Italienisch, Japanisch, Koreanisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Thailändisch, Tschechisch, Türkisch, Ukrainisch, Ungarisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 208 weitere ## Funktionen - Abrechnung & Rechnungsstellung - Aktivitäts-Dashboard - Alerts/Escalation - Aufgabenmanagement - Automatisiertes Routing - Backup und Recovery - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM - Call-Center-Management - Dashboard - Dokumentenmanagement - Konfigurationsmanagement - Korrektur-Management - Kundendatenbank - Leistungskennzahlen - Multi-Channel-Kommunikation - Portfoliomanagement - Priorisierung - Problemmanagement - Projektmanagement - Remote-Monitoring und -Management - Remote-Zugriff/-Kontrolle - Ressourcenmanagement - Richtlinien Managemen- - Self-Service Portal - Server-Überwachung - Service Level Agreement (SLA) Management - Supportticket-Management - Terminplanung - Third-Party Integrations - Umfragen & Feedback - Vertrags-/Lizenz-Management - Warteschlangenmanagement - Werkzeuge zur Zusammenarbeit - Wissensbasis-Management - Workflow-Management - Zeit & Kosten Verfolgung ## Integrationen (42 insgesamt) - 3CX - Acronis Cyber Protect - Addigy - Adobe Acrobat - Adobe Commerce - AlertOps - Analytify - AnyDesk - Armis - Armis - Arrow - Arrow - Atera - Bright - Bright ... und 27 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [PSA-Software (Professional Services Automation)](https://www.capterra.com.de/directory/16/professional-services-automation/software) ## Ähnliche Kategorien - [PSA-Software (Professional Services Automation)](https://www.capterra.com.de/directory/16/professional-services-automation/software) - [MSP Software](https://www.capterra.com.de/directory/30921/msp/software) - [ITSM Tools](https://www.capterra.com.de/directory/30676/itsm/software) - [Kundenservice Software](https://www.capterra.com.de/directory/22/customer-service/software) - [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software) ## Alternativen 1. [SuperOps](https://www.capterra.com.de/software/1017782/superopsai) — 4.6/5 (65 reviews) 2. [N-central](https://www.capterra.com.de/software/13803/n-central) — 4.1/5 (195 reviews) 3. [N-sight RMM](https://www.capterra.com.de/software/163344/n-sight) — 4.3/5 (194 reviews) 4. [Cove Data Protection](https://www.capterra.com.de/software/163343/backup-and-recovery) — 4.7/5 (217 reviews) 5. [IT Glue](https://www.capterra.com.de/software/170401/itglue) — 4.6/5 (331 reviews) ## Nutzerbewertungen ### "Modern PSA for IT Providers and more" — 5.0/5 > **Lucas** | *19. April 2023* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Helpdesk setup, ticket automations, the way billing can be handled and setup, reporting, where do i stop. The product is extremely customisable which allows the product to grow and scale as you do. > > **Nachteile**: It can get complicated, some UI elements arent everywhere, multiple ways to do the same thing. ----- ### "Halo - The golden standard for PSA" — 5.0/5 > **Tyler** | *16. März 2026* | Computer- & Netzwerksicherheit | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Halo is easily the best PSA we've used. It is highly customizable, easy to use, has great customer support and we can outline our processes directly inside the tool. This is used for our primary ticket management system and it does exactly what we need. > > **Nachteile**: The set up can certainly take some time, especially if you have a lot of custom workflows. But this can be said about many PSA's. > > I can't praise HaloPSA enough\! We switched over a few years ago and I am extremely happy that we did. This has been one of the best decisions we made to make the move and it has helped our team manage our day to day operations with ease. ----- ### "Learning psa review" — 5.0/5 > **Adrian** | *6. Juni 2025* | Buchhaltung | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: it was really gooIntuitive interface, seamless automation, strong reporting tools, great integration with other apps. > > **Nachteile**: Limited customization options, occasional performance lags, learning curve for advanced features in my opinion. > > Overall, HaloPSA is a powerful and flexible PSA tool. It offers excellent automation, reporting, and integrations, which help streamline IT service management. While there is a learning curve for some advanced features and occasional minor performance issues, the platform greatly improves efficiency and service delivery. Support is responsive, and frequent updates show ongoing product improvement. ----- ### "Great product, very customizable, but sometimes complex" — 5.0/5 > **Nick** | *5. Mai 2025* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Halo's customizability is unlike any other software I have used. It allows us to build it to function how we need. > > **Nachteile**: Halo's greatest strength, its customizability, also plays into its greatest weakness. Its incredibly complex with many different settings that can have large impacts when changed. Sometimes this can be confusing, but I am not sure how else you would provide the incredible customizability otherwise. > > Our overall experience has been positive. Halo is a great product and a great team. It has not been problem free, but it has definitely been positive. ----- ### "An Absolute Powerhouse" — 5.0/5 > **Christopher** | *15. Mai 2025* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Has absolutely everything you could ever want out of a PSA platform, from user management, asset management, ticketing, automation, you name it. > > **Nachteile**: At first it was a lot to learn (a million different options, settings, infinitely customizable) but once you put the time in to figure it out you'll be happy to have the option to do anything you can imagine. > > We were moving away from Zendesk for cost reasons and decided to give HaloPSA a try. We were not disappointed in the least. Absolute powerhouse of a software that does things we could never dream of doing in past software filling the same roles. ----- Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/20971/halopsa?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/20971/halopsa) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Strukturierte Daten