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Was ist Fixably?

Noch nie war das Reparaturservice-Management laut Entwickler so effizient.
Fixably automatisiert 80 % der Prozessarbeit, sodass du mehr Zeit für die Behebung von Problemen aufwenden kannst. Die Lösung besteht aus einem intelligenten System von Makros für eine einfache und intuitive Bedienung. Grundlage dafür ist die Summe der Erfahrungen aus über einer Million abgeschlossenen Reparaturen, die im System gespeichert sind. Dieses System kommuniziert mit allen: Endkunden, deinem gesamten Unternehmen und mit Apple GSX. So wird dafür gesorgt, dass deine Reparaturen reibungslos ablaufen.

Wer verwendet Fixably?

Fixably eignet sich für kleine einzelne Werkstätten wie auch für große Netzwerkunternehmen mit mehreren Standorten. Das ganze Fachwissen des Herstellers ist in die Software eingegangen und für jeden zugänglich.

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Fixably Software - 5

Du bist nicht sicher, ob Fixably das Richtige ist? Mit einer beliebten Alternative vergleichen

Fixably

Fixably

4,8 (6)
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Kostenlose Testversion
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Funktionen
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4,1 (963)
3,9 (963)
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Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Fixably

Durchschnittliche Bewertung

Gesamt
4,8
Benutzerfreundlichkeit
4,3
Kundenservice
4,5
Funktionen
4,2
Preis-Leistungs-Verhältnis
3,7

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
83%
4
17%
Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Unterhaltungselektronik, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Review of Fixably

5,0 vor 4 Jahren

Kommentare: Fixably is a one stop shop for powerful repair processing and customer centric service portal. There are some user experience issues but these can be overseen due to its great integration capabilities and ease to use.

Vorteile:

I think Fixably is a powerful tool to facilitate repairs and service orders. The system is powerful and stable with disruptions happening maybe once each quarter. The automated processes works well and we are able to communicate in a good way with our customers. The team behind it are people who strive to deliver a great product.

Nachteile:

When we got the system demo:ed for us, we got an impression that the system is highly customisable. We asked about advanced features in a calm and clear way and got the response that this was possible. Upon launch, we requested a feature that was crucial for our needs. After many weeks and a uphill battle (this is impossible, we can't do this), Fixably delivered a perfect solution. However, looking back at our demo we didn't see the highly customisable system that we got sold, even though we did get the option to onboard an enterprise plan which is ten times as expensive as the standard one.

Dominic
Senior Tech / Admin in Australien
Computer-Hardware, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

An effective, intuitive and efficient all in one solution

5,0 vor 2 Jahren

Kommentare: Overall experience has been fantastic. Once we were set up and familiar with the workflow changes, it has been smooth sailing and well worth the cost.

Vorteile:

The feature list is deep and well thought out. The Fixably team know their market and have developed a product that resolves 99% of the aches and pains of working in this sector. Our technicians are happy, the workflows are easy and efficient. Admin and Paperwork time is a quarter or less of what it used to be with other solutions. Repair tracking and insights are the best out of any solution we've tried. Performance and Stability has been impressive and incredibly reliable. The support team have been quick, responsive and more than happy to spend the time with their customer to find a resolution to any issues that pop up.

Nachteile:

There is limited documentation, which can lead to contacting support team for some simpler questions that could be avoided. The workflow does differ slightly to how most OCE/APAC AASP's run, however a couple moments getting familiar with the changes and it's not an issue.

Dave
Director in Australien
Computer-Hardware, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

A fantastic solution for Apple Authorised Service Providers

5,0 vor 4 Jahren

Kommentare: Fixably provides a solution to our needs as an Apple Authorised Service Provider. It gives our technicians a robust system to record all details required when performing Apple product repairs, and to keep customers up-to-date and informed as to where their repair is. Our techs are able to keep accurate and time-stamped records and with most repairs they do not have to leave the Fixably environment t from start to finish.

Vorteile:

Great customer support from the Fixably team when initially testing and setting up. Being web-based there is no requirement for new hardware. The system scales well and initial staff training was straight-forward. Integration with Apple's GSX API is efficient and resolves having to re-enter information. Historical records are easy to access across multiple locations, and the Customer portal integration makes communication with customers very efficient.

Nachteile:

There are still some integrations for our location and some functionality that we are waiting on, but the development t team seems to be pushing forward rapidly.

Cole
Service Operations Manager in Kanada
Einzelhandel, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A great solution for service providers

5,0 vor 2 Jahren

Kommentare: Fixably is a great product for service providers across a number of different industries. Integration with Apple's systems has created a high degree of efficiency within our process. The feedback from our teams is that they enjoy using Fixably on a day to day basis as they need to spend less time working on administrative tasks. New and interesting features are always in the pipeline and Fixably's team is generally great to collaborate with on new ideas or challenges.

Vorteile:

For high volume service locations, efficiently servicing customers is critically important. With direct integration with GSX, Fixably makes appointment queues, customer information and device details available at our fingertips. Our technicians are able to efficiently processes repairs without having to waste time transferring information between systems. Further automation since launch has further enhanced an already great system. The platform is incredibly stable with very limited disruptions. When technical issues do arise, support is quick and efficient.

Nachteile:

When we had our initial demos of Fixably, we may have misinterpreted that there may have been more flexibility in workflow. During our onboarding, it became apparent that there was less flexibility than anticipated in the standard installation. This hasn’t been an issue for us as Fixably is generally receptive to feature requests and the customer support is very good.

Matti
CEO in Finnland
Unterhaltungselektronik, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best ERP

5,0 vor 4 Jahren

Vorteile:

The software has been custom made for our business and it does things that none other does that I have seen in the past 15 years. It helps us greatly to be more efficient on the work we do and saves us great deal of time and money. We have also improved our customer satisfaction thanks to less human errors and better automated communication.

Nachteile:

Still in development. However the team reacts fast whenever there is a problem.

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