Zoom Phone

Greatest VoIP Service

Vorteile:

We've tried a few VoIP providers in the past, the in terms of quality of calls Zoom Phone ahs proven to work best for us (worldwide calls).

Nachteile:

The customer support takes quite some time to come back. We've also had a few account managers change in a short period of time and their handover does not seem smooth as a few things would fall through the cracks.

Virtual classes and meetings

Kommentare: Just like every software has its pros and cons this is a very good app that easy to use but if the cons are worked on it will even be greater.
It's great for online meetings and classes because one can share their screen and the quality of both the audio and video is great.

Vorteile:

I have been using Zoom since last year for both work meetings and online classes and what I loved most about it, is the fact that it doesn't use too much storage on the phone and you can use it on the go or anywhere you are. It's easy to use, you don't need special classes or lessons for you can understand how to use it.

Nachteile:

It needs a great internet connection otherwise the quality of the call will reduce. Of course, the free license version although great still has a lot of limitations compared to the premium version like you can only have 100 people in the meeting and only for 40mins. Security

Zoom Phone improves quickly.

Kommentare: Overall it is easy application and it has many option especially in meeting. But I do not like when it has code to enter. If I get one letter or number not right we have to search for missing thing.
You Can make it kind of direct group call (even if you want to make them reserve a spot before they start call or chat)

Vorteile:

I Like Zoom Phone because it is easy and get popular especially after Covid-19. They improve the application quickly too.

Nachteile:

The least about zoom phone is still have many steps to get connected to other person.

Complete Train Wreck

Kommentare: We were double billed at the beginning and when we requested the second account be closed, it was set to cancelation pending and never changed or refunded. When we attempted call tickets they were never answered. When I called, I would hold from 30-45 minutes each call and several times my call was dropped once answered and I would have to start the process over again. The customer service reps were not fluent in English and read standard responses from a notebook, none of which actually addressed our issues. There was no way to escalate and when we finally received follow ups they still did not address the issues or answer the questions.

Vorteile:

We were pleased to be given the option of using a phone app instead of standard desk phones given the nature of our business.

Nachteile:

The setup process was confusing, call routing and other functions very unclear and hard to set up, customer service completely non-existent.

Zoom Phone a great fit for business

Kommentare: We switched to Zoom phone right as the pandemic was starting. We had plastic Cisco phones on everyone's desk and switched them to a VOIP phone. We expected pushback from the employees, but they have loved it from the beginning. Having the flexibility to add the Zoom phone app on your mobile device and make work calls from your personal device but not expose your personal phone number is a huge win.

Vorteile:

Very user friendly on the admin side. You can build and adjust call queues within minutes. You can assign and remove licenses when needed. When transferring calls you can do it by extension or you can look up the persons name to transfer. You can also easily check call quality on the admin dashboard.

Nachteile:

There isn't a search feature on the admin portal. So if you are looking to adjust a feature that you don't use very often you typically have to Google where it is located. It would save a ton of time if they added a basic search to the admin portal.