--- description: Detaillierte Informationen über Zoom Phone zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoom Phone Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Call Tracking Software](/directory/30901/call-tracking/software) > [Zoom Phone](/software/208535/zoom-phone) # Zoom Phone Canonical: https://www.capterra.com.de/software/208535/zoom-phone Seite: 1 / 11\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/208535/zoom-phone?page=2) > Das voll ausgestattete Cloud Phone von Zoom basiert auf der Zoom-Plattform und konsolidiert die Geschäftskommunikation und Kollaboration in einem einzigen System. > > Bewertung: **4.5/5** von 246 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Zoom Phone? Unternehmen weltweit ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 246 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.2/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Zoom - **Gegründet**: 2011 ## Gewerblicher Kontext - **Startpreis**: 10,00 $ - **Preismodell**: (Kostenlose Version verfügbar) (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Vereinigte Staaten ## Funktionen - Alarmfunktion / Benachrichtigungen - Anrufaufzeichnung - Anrufprotokoll - Anrufüberwachung - Aufzeichnung - Automated Attendant - Automatische Anrufverteilung - Automatisiertes Routing - Call Screening - Call-Center-Management - Computer Telephony Integration - IVR - Konferenzschaltungen - Kontaktmanagement - Mobiler Zugriff - PBX - SIP-Trunking - Umleitung der Anrufe - VoIP (IP-Telefonie) - Voice-Mail - Warteschlangenmanagement - Weiterleitung von Anrufen (Call Routing) ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Call Tracking Software](https://www.capterra.com.de/directory/30901/call-tracking/software) ## Ähnliche Kategorien - [Call Tracking Software](https://www.capterra.com.de/directory/30901/call-tracking/software) - [Telefon Software](https://www.capterra.com.de/directory/30084/telephony/software) - [Call-Center Software](https://www.capterra.com.de/directory/30007/call-center/software) - [Dialer Software](https://www.capterra.com.de/directory/30999/auto-dialer/software) - [Kontaktcenter-Software](https://www.capterra.com.de/directory/32035/contact-center/software) ## Alternativen 1. [CloudTalk](https://www.capterra.com.de/software/182004/cloudtalk) — 4.4/5 (271 reviews) 2. [Aircall](https://www.capterra.com.de/software/144486/aircall) — 4.2/5 (466 reviews) 3. [Microsoft Teams](https://www.capterra.com.de/software/168668/microsoft-teams) — 4.5/5 (11166 reviews) 4. [Zoom Workplace](https://www.capterra.com.de/software/144037/zoom-video-conferencing) — 4.6/5 (14687 reviews) 5. [Google Meet](https://www.capterra.com.de/software/176572/google-hangouts) — 4.5/5 (12178 reviews) ## Nutzerbewertungen ### "Zoom Phone - Reliable user friendly cloud based phone system" — 4.0/5 > **Kristl** | *8. Februar 2026* | Versicherung | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Intuitive interface that blends seamlessly with existing Zoom video conferencing. Reliable and easy setup. Great call quality. > > **Nachteile**: Zoom Phone is missing faxing capabilities. Occasionally, experience dropped calls and poor audio quality. Slow to non-existent follow-ups from support. > > Overall, I had a very positive experience with Zoom Phone. Zoom Phone is a reliable, user-friendly cloud-based phone system. ----- ### "Great tool for an all in one software\!" — 5.0/5 > **Brendon** | *25. November 2025* | Vermögensverwaltung | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: The ability to use the SMS Feature for the company is great. Easily send messages to contacts when asking sensitive information. > > **Nachteile**: the inability to change settings using the app, you have to go to the online web version to make changes. ----- ### "Solid cloud phone but needs polish" — 4.0/5 > **Verifizierter Rezensent** | *3. September 2026* | Kapitalmärkte | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Super easy to set up and integrates perfectly with Zoom Meetings – everything's in one app. Call quality is generally clear, and I love the voicemail transcription and call recording features. The mobile app works great too, so I can take work calls anywhere. Admin dashboard is simple to manage users and numbers, and the pricing is competitive for what you get. > > **Nachteile**: The call quality can get spotty when internet is unstable, and there's no fallback to cellular, which is frustrating during important calls. International calling rates are expensive, and SMS is limited compared to competitors. Also, basic features like call parking and busy lamp fields aren't as smooth as traditional phone systems, which annoys power users. ----- ### "Select Zoom if you want customer complaints" — 1.0/5 > **James** | *30. März 2025* | Krankenhausversorgung & Gesundheitswesen | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: Queues unusable so everything else mute. Like having a car without wheels. > > **Nachteile**: Queue member availabilty does not correlate to user's presence. IE user is OFFLINE yet call sits in Queue because they are Available for queue. It is utter nonsense > > Poor. Wasted almost week in total hours with countless zoom staff to discuss this BUG with noone able to explain the design rationale, nor propose anything but training my staff to Opt in and Out of queues manually. ----- ### "Reliable and Easy-to-Manage Business Phone System" — 5.0/5 > **Nigel** | *17. September 2026* | Transport/Güterfrachtverkehr/Schienenverkehr | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Zoom Phone has been a reliable and user-friendly business phone solution. The integration with the broader Zoom platform makes it easy to manage calls, voicemail, messaging, and meetings from a single interface. Call quality is consistently strong, and features such as call queues, auto attendants, call recording, and voicemail transcription help improve efficiency in a busy customer service environment. The administrative tools are straightforward, making it easy to manage users and phone settings across teams. > > **Nachteile**: While the platform is easy to use overall, some advanced administrative settings can require additional training to fully understand. Reporting and analytics are functional but could offer more customization and detailed insights. At times, navigating between phone, chat, and meeting settings can be slightly confusing for new users. > > My overall experience with Zoom Phone has been very positive. It provides a reliable cloud-based telephony solution that supports both internal collaboration and customer communications. The system has been easy to adopt, requires minimal maintenance, and scales well as organizational needs change. The integration with other Zoom products creates a seamless communication experience, helping improve productivity while maintaining a professional standard of customer service. ----- Seite: 1 / 11\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/208535/zoom-phone?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/208535/zoom-phone) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | ----- ## Strukturierte Daten