Deel

Keinen Support oder Ansprechpartner

Kommentare: Unflexibel, langsame und unprofessionell.

Vorteile:

Im Moment wirklich nichts, das Onboarding ist kompliziert, es werden z.B. Vorder- und Rückseite vom AHV Ausweis verlangt obwohl die Rückseite bei allen glecih ist.

Nachteile:

Das es auch wenn es brennt keine Ansprechpartner gibt. Alles dauert ewig, support ist ein Bot der immer nur die gleichen unnützen FAQ anzeigt. Keine Hilfe oder wirklicher Support während dem Onboarding. Ev. ändert sich das noch. Die Antworten und das Verhalten der Mitarbeiter, sogar nach einer Escalationen sind sehr unprofessionell. Es musste eigentlich nur ein bestehender Vertrag über deel neu abgeschlossen werden, leider war deel bis heute nicht in der Lage die Konditionen aus dem bestehenden Vertrag die mehrfach mitgeteilt wurden im Vertrag abzubilden dafür sind wiedersprüchliche Klauseln auch im 3. Versuch immer noch vorhanden.

Intuitive Platform with Exceptional User Experience and Support

Kommentare: Excellent in every way. The service exceeds expectations with its user-friendly interface, comprehensive features, and outstanding customer support.

Vorteile:

It has a very intuitive platform, making it easy to use. Combined with the tools it provides, it offers a great user experience, such as having a debit card, advancing your payments, or scheduling the day to receive them. Additionally, the customer support is very efficient, responding quickly and in multiple languages.

Nachteile:

I don't like that it still doesn't have a mobile app.

Best EOR provider on the market

Kommentare: Overall, I'd say that Deel is the best experience for an EOR provider. They have grown exponentially in a short period of time so the personalized experience has gone down a bit. I'd still go with Deel over any other provider.

Vorteile:

Extremely user friendly and intuitive platform. As an admin of the system, you have a lot of compliance details at your fingertips.

Nachteile:

The customer support has gone a bit down hill most probably due to their extreme growth. Where you may have received a promise of something happening previously, it now can't be done due to "risk". Also, waiting times when you put in a request of a query have extended.

In Betracht gezogene Alternativen: Oyster

Warum Deel gewählt wurde: Cost of product, user experience from both the employee and the admin, platform features

Zuvor genutzte Software: SafeGuard LM

Gründe für den Wechsel zu Deel: Cost per month against what was offered.

Seems to work just fine

Vorteile:

Easy verification system using mobile phone

Nachteile:

It's a little confusing undestanding the relationship between the company offering you work and Deel.

Deel, International Contractor Portal

Vorteile:

Basically what has been popping for Deel, is that you can pay international employees directly in a fast and an easy way. Also waiting for their card to be open internationally in my country, I feel this will cut of a lot of hassle for us international contractors.

Nachteile:

I dislike their customer support team, they are repetitive and uneducated when it comes to providing high customer experience. Also I dislike the fact, that it might shows on their system a certain payment day and it does not arrive until 5 days later, so basically, their system needs to reflect all and everything they speak about, and it should reflect the payment arrival directly.