Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Deutschland Lokales Produkt
HelpSpace

HelpSpace

Deutschland Lokales Produkt

Was ist HelpSpace?

HelpSpace ist ein deutsches Startup, das eine einfach zu bedienende und visuell ansprechende Helpdesk-Lösung für kleine und mittelständische Unternehmen anbietet. Die Lösung wurde konzipiert, um den Kundensupport zu modernisieren und den täglichen Umgang mit Anfragen zu verbessern.

Merkmale:
TICKETS für effizientes Management der Kundenanfragen
TASKS für die interne Aufgabenverwaltung,
DOCS für eine gemeinsame Wissensdatenbank
WIDGET für die Anzeige der Wissensdatenbank in der Website/App
INTEGRATION für die Anbindung in bestehende Anwendungen

Verbessere Deinen Kundensupport mit HelpSpace und erhöhe die Kundenzufriedenheit!

Wer verwendet HelpSpace?

Kundenbetreuer, Freiberufler, Entwickler, Softwareentwickler, Produktmanager, Portfoliomanager, Marketing, Agentur, SaaS, Software, Bildung, Web Designer, eCommerce, Webshop, IT, Support-Team

HelpSpace Software - 1
HelpSpace Software - 2
HelpSpace Software - 3
HelpSpace Software - 4
HelpSpace Software - 5

Du bist nicht sicher, ob HelpSpace das Richtige ist? Mit einer beliebten Alternative vergleichen

Germany
HelpSpace

HelpSpace

4,8 (29)
Lokales Produkt
25,00 €
Monat
Kostenlose Version
Kostenlose Testversion
97
4
4,9 (29)
5,0 (29)
4,9 (29)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
Keine Preise gefunden
Kostenlose Version
Kostenlose Testversion
180
138
4,6 (1.588)
4,7 (1.588)
4,7 (1.588)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über HelpSpace

Durchschnittliche Bewertung

Gesamt
4,8
Benutzerfreundlichkeit
4,9
Kundenservice
4,9
Funktionen
4,5
Preis-Leistungs-Verhältnis
5,0

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
79%
4
21%
Max
Max
CFO in Kanada
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

HelpSpace is an excellent all-in-one solution that will handle all of your customer support needs

5,0 vor 2 Jahren

Kommentare: HelpSpace truly helped with solving these problems in our company:
Hosting our technical help document.
Creating Help centers and hubs for our saas products.
Managing all of our support emails all in one dashboard.
Making our company support experience seamless.

Vorteile:

HelpSpace is an excellent all-in-one solution that will handle all of your customer support infrastructure needs in one place! From reconciling all of your company's support emails in one inbox, to creating, hosting help centers and technical document hubs. Plus generate fantastic widgets that you can place on your website to make your support process seamless. We switched from Help Scout to HelpSpace and couldn’t be happier! Before finding this gem (HelpSpace) we were using Help Scout for over four years, and the cost of Help Scout and lack of features were killing us and eventually became unmanageable. Additionaly you need to pay an extra monthly fee for almost every single feature in Help Scout! Meanwhile, HelpSpace is providing all of those features (plus extra) without any additional costs ( not to mention you can’t compare the cost of two platforms as HelpSpace is way cheaper!. Another advantage we have found in investing in and switching to HelpSpace is that their team has big plans for this platform, and they are rapidly developing & adding new features. Their support team is top-notch as well. The bottom line is is you looking for a support powerhouse, HelpSpace should be your weapon of choice. We can’t recommend it highly enough!

Nachteile:

I genuinely don't have a bad thing to say about HelpSpace HelpSpace. It’s a truly solid support platform. It just needs some more integrations with other apps.

Kris
co-founder in Belgien
Computer-Software, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

keep it up!

4,0 vor 9 Monaten

Kommentare: We've got a userbase of several 1000 customers, with a mix of business enquiries and (mostly) technical helpdesk questions. It's excellent to triage & assign.

Vorteile:

It's simple, inexpesnive & API integrations are rather easy

Nachteile:

The reason why I'm taknig the effort for this review: I think you'd benefit from adding a bit on the "insights/reports" section. I'd like to see trends in amount of tickets we get per user, per tag (is the nature of helpdesk tickets changing?), how much time my agent are taking to tackle tickets (this is a key metric for us: I'd like a max of 10' per ticket, but there's no way for me to monitor this). I know some are spending too much time on support but I have no metric to demonstrate this and to incentivce them.The time between opening & closing tickets is useful, but not super critical. I much more like time spent per ticket (should be possible somehow to track, I think)

Antwort von HelpSpace

vor 9 Monaten

Hi Kris, we appreciate your review and feedback. We will keep it up and work hard on HelpSpace to improve it.

Elke
Operations and customer succes in Belgien
Computer-Software, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great experience with Helpspace

5,0 vor 2 Monaten

Vorteile:

The easiness of use of the tool (good UX) & excellent support

Nachteile:

I would like to have more analytics build in, and not having to use the API for them.

Antwort von HelpSpace

vor 2 Monaten

Hi Elke, thanks for your review and feedback. Please, can you write us an email what analytics feature you are looking for, then we can take care of it?

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

My Honest Review for HelpSpace

4,0 vor 2 Jahren

Kommentare: It works for basic support business

Vorteile:

Customizable widget and knowledgebase and I can create multiple brands from one account and manage them or assign tasks to users in my team or virtual agents.

Nachteile:

I can't Customize the TRUE RTL Feature for the Chat Widget even I tried with CSS but didn't work

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Design, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

A beautifully simple customer support system

5,0 vor 3 Jahren

Vorteile:

HelpSpace had everything I needed to start a customer support system with limited time and resources. In a few clicks, I have a fully searchable knowledge base with my own branding and custom domain, saving me weeks. As well as help centre, there's also the option to host blog and documentation sites too - so if you have product updates, or technical documentation, you can have a separate website for each. As well as documentation, you get a customisable contact form/widget that doubles up as a pretty amazing ticketing system. My customers to get in touch, and I don't have to get lost in emails thanks to the system. It's pretty straight forward to set up, but their customer support is great and their documentation is pretty complete if you get stuck. Probably the best part is how all of this works together and embeds into my site. It's simple to customise and embed, and you can also customise it further using the JavaScript API. It's really flexible, so you can embed your help centre or 'contact us' widget as a large popup modal, or as a smaller widget. For example, my product is a newsletter editor, so on my editor pages, I trigger the HelpSpace modal from a menu item in my own navigation, rather than using their Widget button. Whereas on other pages, I display the floating widget button.

Nachteile:

Whilst the app is pretty complete as an early product (at the time of writing this), there are still some smaller features in progress. They have a public roadmap though so you can see what's coming next, or ask the support team who are responsive and helpful in sharing the progress.