WATI

Essential for chat-bot WhatsApp platform

Vorteile:

WATI is one of the easiest software that i have use to manage and create a chat-bot automation for our WhatsApp marketing channel. It is really helpful in helping us to assist customer inquiry and replying to their message quickly for 24/7 without any break.

Nachteile:

There are some bugs in here and there, but nothing that is too severe that pending us from using the feature and tools in here. The software package price scheme is not too flexible, and not cater all type of business size, especially for a single user or a personal usage.

Really effective tool for WhatsApp Communication

Kommentare: We're glad to have discovered WATI Platform through the Facebook Business Directory. Unlike other WhatsApp Partners, their approval times are really quick and their customer support is wonderful. I loved the demo videos that they provide with a step-by-step walkthrough on how to use the platform.

Vorteile:

Really efficient tool to manage multi-agent customer support on whatsapp. The tool is really flexible and allows some wonderful features such as adding customer attributes, building a chatbot, auto-replies, submitting templates for approval, etc. We didn't want to diversify too much in terms of acquisition channels. But, this tool has worked very well as a retention software and CRM for us

Nachteile:

We have to wait for about a week to start using the platform as WhatsApp API onboarding takes that long. But, despite that, they're really prompt in getting us approved

Unstable and Archaic software

Kommentare: Painful, Time-consuming, Frustrating

Vorteile:

Pricing, Reports on how many customers received messages and how many did not, Automation

Nachteile:

Inability to set up Broadcasts at first shot, invariably fails with some error message or other, Instability in credit card recharges (despite recharge, shows 0 balance), Ease with which campaigns can be set up - you can't do a "select all" of 15000 contacts all at once, you have to keep doing Page Down until ALL the contacts are loaded and then you have to click Select All - The software development is that archaic!

A Happy WATI customer

Kommentare: My overall experience was great. Nothing to complain about. Their team is very flexible and can accommodate all kinds of customer scenarios.

Vorteile:

The customer support is AMAZING. Without their fantastic customer service, we would not have been able to onboard so quickly with WhatsApp. WATI team helped us remove barriers for integration really fast.

Nachteile:

Not many cons to talk about really. Their dashboard was a little hard to grasp initially, but once I played with it a bit longer, I started getting the hang of it.

Very Nice Platform for expansion of your Businesses

Kommentare: It is a very nice platform for any size of businesses and make operations on auto pilot mode. I recommend it to all business users.

Vorteile:

Ease of Using API Platform, Perfect customer resolution platform, Easy User interface for even non technical person.

Nachteile:

Could include more features in the future