TheraPlatform

TheraPlatform

von TheraPlatform

Was ist TheraPlatform?

HIPAA Compliant video conferencing and practice management software

TheraPlatform – Details

TheraPlatform

https://www.theraplatform.com

TheraPlatform – Kostenübersicht

TheraPlatform bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von TheraPlatform ist ab 20,00 $/Monat verfügbar.

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Startpreis

20,00 $/Monat

Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

TheraPlatform Funktionen

Der Softwareanbieter hat diese Information nicht vervollständigt.

Der Softwareanbieter hat diese Information nicht vervollständigt.

Der Softwareanbieter hat diese Information nicht vervollständigt.

Der Softwareanbieter hat diese Information nicht vervollständigt.

Der Softwareanbieter hat diese Information nicht vervollständigt.

Der Softwareanbieter hat diese Information nicht vervollständigt.

TheraPlatform – Nutzerbewertungen

Zeigt 5 von 17 Nutzerbewertungen

Gesamt
3,6/5
Benutzerfreundlichkeit
3,5/5
Kundenservice
3,4/5
Funktionen
3,5/5
Preis-Leistungs-Verhältnis
3,6/5
Verifizierter Rezensent
Psicóloga
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 7.4.2018

"Excellent, provide a secure and easy-to-use virtual office. Designed for private practice."

Kommentare: The benefits are diverse, icomplies with HIPAA, is accessible from anywhere, offers greater support to the session, the videos and audio are of high quality, favors the exchange of resources, the applications are interactive, provides integrated reports and among other things, allows to have unlimited client's staff.

Vorteile: I like the most is that it provides me with a secure and easy-to-use virtual office and that the software is designed for private practice. In addition to that, includes features adapted to the requirements of us psychologists, mental health providers, social workers, doctors, behavioral therapists, speech therapists, occupational therapists, physiotherapists and others. Is an excellent business solution aimed at school districts, recruitment agencies, universities and other institutions that seek to offer online therapy services.

Nachteile: I like the least is that you have to pay to use it, I wish there could be a downloadable application, I use the software recently, if the application exists, please excuse my comment.

Antwort des Softwareanbieters

von TheraPlatform an 10.4.2018

Thank you for reviewing TheraPlatform!Our platform is web-based and therefore you don't need to download any application on your computer.

  • Quelle des Nutzers 
  • Bewertet am 7.4.2018
Jazmin R.
Owner, Licensed Mental Health Counselor
Psychische Gesundheitsfürsorge, Selbstständig
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 13.6.2019

"Amazing affordable software for mental health providers everything you need all in one place. "

Kommentare: Customer service is amazing. If you email them they will respond quickly. If you have suggestions they take it into consideration. I know I have ask about certain features and within a few weeks it has been implemented. It seems like they are always working on the software to make it better at an affordable price. They have amazing quick videos to show you how to use software, they are willing to schedule an appointment to help you get started or if you just need that extra support. They also provide useful blogs.
I have tried many software and this has been best one I have liked because everything is in the platform.

Vorteile: This software is easy, clinician and client friendly. My clients love how easy it is to access telehealth services through the portal. The video conferencing is great and it done right from the portal. It is nice to have access to the whiteboard, share resources and complete notes right in sessions if one wants to. It has different unique features that other software currently does not offer.
The price is affordable for clinicians who are starting out as well as seasonal clinicians.

Nachteile: Creating your own forms can be troublesome at time, because if you forgot to add something you will have to move it where you want. If you created a yes or no or multi choice question you will have to create it again instead having the option to hit copy and change the question. It would also be nice to have a save button on top of the page and not only the bottom of the page.
For me this is minor, but thought I would share.
I would like if we were able to create waiting room not sure what the clients actually sees when they are waiting. (Some other programs offer that feature).

Antwort des Softwareanbieters

von TheraPlatform an 14.6.2019

Thank you very much Jazmin for your review and feedback!! We highly appreciate your suggestions!! We do have a waiting room option and plan to add another feature that would allow you to customize it. Thank you again for taking your time to write this review!!!!

  • Quelle des Nutzers 
  • Bewertet am 13.6.2019
Cheryl P.
Speech-Language Pathologist
Medizinische Praxis, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    1/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    1/5
  • Preis-Leistungs-Verhältnis
    2/5
  • Wahrscheinlichkeit der Weiterempfehlung
    0/10
  • Quelle des Nutzers 
  • Bewertet am 16.4.2020

"Borderline Scam"

Kommentare: No refunds or pro-rating, despite realizing within the first day of user traffic that TheraPlatform is unable to perform properly, and also, that customer service will not offer support nor acknowledge their issues with their own system.

Vorteile: Marketed features ideal for therapy setting

Nachteile: Customer service (for me and countless other SLPs in listservs, private groups, etc) states that all issues are user issues rather than network/platform issues. I provided a screenshot of one error message that clearly stated a TheraPlatform network issue and the company responded hours later (no immediate assistance) that it was my PC. It is not. This is constant. I have to signout and back in and troubleshoot for nearly every session. It appears unprofessional to pts. All other websites operate quickly and effectively. Zoom operates well. We have business grade internet and bandwidth and are hardwired into the internet with a newer model PC. It is Every. Single. Session. Either patient video lags or the video feature continues playing for the patient despite me ending it or I receive a message that the TheraPlatform network had a connection issue or screenshare fails (this is CONSTANT) or sessions are dropped completely.... the list goes on. Yet TheraPlatform denies all issues, and I have heard similar feedback from other providers. As an indiv SLP, the expense of Zoom at the HIPAA compliant level Is high; however, $200 is well worth the hours of lost therapy time due to constant technical issues. Be wary. When you sign up, your right to a refund is waived. This is intentional, as they are aware that they have constant glitches and network issues and will provide minimal level of customer support nor work toward the ability to handle the current usage level. Buyer beware.

  • Quelle des Nutzers 
  • Bewertet am 16.4.2020
Verifizierter Rezensent
Clinical Director
Gesundheit, Wellness & Fitness, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    1/5
  • Benutzerfreundlichkeit
    1/5
  • Eigenschaften & Funktionalitäten
    1/5
  • Kundenbetreuung
    1/5
  • Preis-Leistungs-Verhältnis
    1/5
  • Wahrscheinlichkeit der Weiterempfehlung
    0/10
  • Quelle des Nutzers 
  • Bewertet am 3.5.2020

"Great Software in Theory"

Kommentare: Overall, this company attempted to blame the lack of service on the pandemic and increased traffic, but in the FB group, there were former users who and they stated the product function described was no different than before COVID19. I won't even get into how users who were on their 30-day free trial were forced into subscriptions because Theraplatform limited their access to video calls to 2 and all woke up to messages saying they need to pay to continue. I had an issue which they stated they could not duplicate. I went back and duplicated it and video recorded it for them to see. Instead of troubleshooting, they told me to remove the PRIVATE video I shared with them only since their program is proprietary. There was no comment on why their program was not responding appropriately. Also, I paid my subscription immediately since that was the only way to access custom reminders. Two days later I got an email with a coupon from "Virtual Speech Center" which I later found out is a company owned by the makers of Theraplatform. The e-mail provided a referral link (https://www.theraplatform.com/freetrial/JooEr) and a discount to Theraplatform and was encouraging users to have other users join the platform. Here's the issue - when users contacted Theraplatform about the discount code, Theraplatform said the discount is non-existent. What's also troubling is they clearly had issues with their current volume of users. Until there are some major overhauls, I wouldn't waste time

Vorteile: Great concept! The thought of something that therapists need and the inclusion of apps is unique to a video conferencing product.

Nachteile: 1. While in sessions the video and audio would go in and out, though all internet connections on both end were adequate. The session would immediately be transferred to another software and everything worked just fine.
2. Email reminders were often sent at incorrect times and also included incorrect meeting information (i.e. It's Tuesday and you schedule a meeting for Thursday, the reminder would say the Tuesday date and a totally different time than what was scheduled -- though on your calendar the scheduled time appears correctly for Thursday).
3. The feature of the attendee clicking a link to join sessions is not accurate; it requires a log in each time.
4. Tech support is THE WORST! No matter the issue, it is always the users error, even when several users are all having the same problem at the same exact time. How do I know? There is a FB group for users created by a user.
5. My clients have reported logging into the session and me not being there, though when I attempt to log in they also are not there. This happened several times in one day so I switched to using another video conferencing completely.
6. Key features on the program do not work at full capacity (i.e. screen share with mouse control) for more than 15 seconds at a time.
7. The customer service is poor. They don't read emails completely and have canned responses which are usually eluding to the user doing something incorrectly.
8. Inconsistent.

  • Quelle des Nutzers 
  • Bewertet am 3.5.2020
Barbara H.
Speech-Language Pathologist/owner
Selbstständig
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 7.4.2018

"I am THRILLED to be able to offer this secure, interactive service delivery option to my families! "

Kommentare: The convenience and flexibility it offers are wonderful. I work part-time and share an office with a psychologist, so teletherapy allows me to offer a very desirable therapy option to in-office therapy only. The parents love the convenience, and the kids love being able to do everything on the computer! I just love it and hope, in the not too distant future, to move my practice to teletherapy only!

Vorteile: The convenience is wonderful for clients and their families, as well as for myself. I am able to be more flexible in my scheduling and meet the requirements of after-school and after-work schedules because all I have to do is pop into my home office and here we go! It is SO cool and everyone loves it!

Nachteile: It seems to be VERY sensitive to the client's wifi strength. My signal is strong, but there is variability in the strength of my clients' signals and we sometimes lose the connection multiple times per session and/or the client can't see the apps, whiteboard, etc. on their side.

Antwort des Softwareanbieters

von TheraPlatform an 10.4.2018

Thank you Barbara for your feedback! We recommend 3 Mbps internet connection speed but our platform runs on lower connections as well. It seems like your client might experience some interruptions to internet connection. I will ask our tech support to reach out to you to give you some tips.

  • Quelle des Nutzers 
  • Bewertet am 7.4.2018