--- description: Detaillierte Informationen über Insocial zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Insocial Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [CEM Software (Customer Experience Management)](/directory/30671/customer-experience/software) > [Insocial](/software/203266/insocial) # Insocial Canonical: https://www.capterra.com.de/software/203266/insocial Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/203266/insocial?page=2) > Ermöglicht es dir, zu jedem Zeitpunkt der Kundenreise Kundenfeedback zu sammeln. > > Bewertung: **4.9/5** von 15 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Insocial? Kundenerfahrungsteams, Kundenservice-Teams, Marketing-Teams und Management-Teams. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.9/5** | 15 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 5.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.7/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Insocial - **Region**: Delft, Niederlande - **Gegründet**: 2012 ## Gewerblicher Kontext - **Startpreis**: 250,00 $ - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Unterstützte Sprachen**: Englisch, Niederländisch - **Verfügbare Länder**: Belgien, Niederlande ## Funktionen - Anpassbare Vorlagen - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - Dashboard - Daten-Import / -Export - Datenvisualisierung - E-Mail Marketing - Feedback-Management - Fragen-Verzweigung - Kampagnenmanagement - Multichannel-Datenerfassung - NPS-Umfragestruktur - Negatives Feedback Management - Nutzerbewertungs-Anfrage - Nutzerbewertungs-Notifikation - Offline-Antwort-Sammlung - Reaktions-Management - Sentiment-Analyse - Teilen in sozialen Medien - Textanalyse - URL-Anpassung - Umfragen & Feedback - Verzweigungslogik - Überprüfung bewerten ## Integrationen (4 insgesamt) - Bullhorn ATS & CRM - Coosto - Saysimple - TOPdesk ## Optionen für Kundensupport - E-Mail/Helpdesk - Telefon-Support - Chat ## Category - [CEM Software (Customer Experience Management)](https://www.capterra.com.de/directory/30671/customer-experience/software) ## Ähnliche Kategorien - [CEM Software (Customer Experience Management)](https://www.capterra.com.de/directory/30671/customer-experience/software) - [Umfragetools](https://www.capterra.com.de/directory/30092/survey/software) - [Review Management Software](https://www.capterra.com.de/directory/31024/review-management/software) ## Alternativen 1. [UmfrageOnline](https://www.capterra.com.de/software/201674/enquetes-maken) — 4.6/5 (1553 reviews) 2. [Google Forms](https://www.capterra.com.de/software/176571/google-forms) — 4.7/5 (11365 reviews) 3. [SurveyMonkey](https://www.capterra.com.de/software/32728/surveymonkey) — 4.6/5 (10427 reviews) 4. [XM for Customer Experience](https://www.capterra.com.de/software/152924/customer-frontlines) — 4.6/5 (255 reviews) 5. [Jotform](https://www.capterra.com.de/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) ## Nutzerbewertungen ### "Highly recommended\!" — 5.0/5 > **Michael** | *12. Dezember 2024* | Unternehmensberatung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Very high maturity level of the product. Clear service. Fast responses by employees. > > **Nachteile**: I can think of nothing negative to mention. > > Clear communication with friendly and expert employees. A fast and easy process of implementation. ----- ### "Insocial, the tool for understanding your customer\!" — 5.0/5 > **Carel** | *11. März 2022* | Freizeit, Reisen & Tourismus | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The software gathers feedback on all of the customers' touch points. You really understand the good and the bad of your company, so you can improve and grow. All of the data is gathered in a dashboard and you can combine them and visualize them as you wish. Besides that it's a great team to work with\! Really enjoyed working together. > > **Nachteile**: The software is constantly improving\! So if there are any cons about this software; then you can always address this to the Customer Succes team, so they can help out and evolve the platform. > > With Insocial we can better understand our customers and therefore improve our company. ----- ### "Perfect" — 4.0/5 > **Mirjam** | *20. Juli 2022* | Sport | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: We used the reporting to get insights on how members and employees value our company. Through InSocial we learned where we can improve, but also where can further strengthen our organization. The assistance from Laurien was fast, helpful, proactive and extremely insightful. > > **Nachteile**: The speed when analyzing. When changing between teams for example. > > Perfect\! ----- ### "Great organization to work with." — 5.0/5 > **Victor** | *8. Dezember 2022* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The basic things you work with most are very intuitive and do not really need much training or explanation. It has a nice look\&feel to provide our customer with a good experience, which was very important for us. Although we haven't utilized all the integration possibilities, we're confident that the platforms API will support our needs. > > **Nachteile**: There's a lot of insights you can already get from the data that's collected. I think there's an opportunity to standardize certain insights even more, so that (admin) users can become even more self sufficient in getting those deep dive insights. > > We wanted to get a better grip on how customers experience our company, software and services and provide those customers with an extra channel to give feedback and advice. InSocial helps to facilitate this, both with their platform capabilities as with their expertise and support. ----- ### "Insocial easy to integrate in your business proces and easy to use." — 5.0/5 > **Frank** | *15. März 2023* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Intergation with our business process was easy. > > **Nachteile**: What we mis is when you discuss with te customer after you receive the feedback there is no possiblity to register what you did discuss with the customer. > > This product gives our organisation an easy and good overview of how they experience our service. ----- Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/203266/insocial?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/203266/insocial) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | ----- ## Strukturierte Daten