Was ist Emotive?
Emotive enables eCommerce businesses to scale 1:1 relationships through conversational text messaging.
Wer verwendet Emotive?
Nicht vom Anbieter bereitgestellt
Wo kann Emotive bereitgestellt werden?
Cloud, SaaS, webbasiert
Über den Anbieter
- Emotive
- Telefon-Support
- 24/7 Live-Support
Erhältlich in diesen Ländern
Vereinigte Staaten
Sprachen
Englisch
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Über den Anbieter
- Emotive
- Telefon-Support
- 24/7 Live-Support
Erhältlich in diesen Ländern
Vereinigte Staaten
Sprachen
Englisch
Kosten ähnlicher Produkte wie Emotive vergleichen
Emotive Funktionen
Alternativen für Emotive
Bewertungen über Emotive
Jennifer
Worth the price
Kommentare: So far, the team I am working with has been fantastic. They have walked us through every step and made it quite easy.
Vorteile:
I am still new to this and still learning the platform but I can say that we got ROI immediately which is rare. Lots of promises in this industry, few companies deliver. So far Emotive is fantastic
Nachteile:
The per message charges are a bit pricey but the return is there so it’s not so bad. I feel that it will really help us to engage into a conversation with our fans and followers which will more than return on the investment
Alex
In Betracht gezogene Alternativen:
Was a big fan - but NOTE that they've changed services - no more CSM. Feature updates needed!
Kommentare: I loved Emotive at the start. While there were feature updates that were (and still are) desperately needed (e.g. keyword trigger, better analytics, better subscriber profile data, etc), their service was top notch. Now, with the cost-savings move of removing the CSM team, they are just an overpriced version of many other SMS marketing tools. We're going to be reaching out to other providers we tested in the sales process to consider switching. Why pay more for the same service? The access to a dedicated support team was a huge benefit, but was removed under the guise of "new benefits" That being said, the ROI has been great. But we can achieve similar results with another, lower cost provider that follows through on promises made in the sales cycle.
Vorteile:
Relatively easy to set up, configures with Wisepops (although it seems that are going to be doing away with that benefit, too). Great ROI return
Nachteile:
Was a huge fan of their included resources - a dedicated CSM & copywriter. However, they announced that those are gone and customers no longer have access to any personalized resources. Instead they have a "strategy team" which is a faceless group of people who you can contact via a Zendesk form. They also have webinars to replace the CSM relationship, but in my experience, these have not been valuable to our brand (almost entirely just heavy sales tricks - not community building ideas)
Verifizierter Rezensent
In Betracht gezogene Alternativen:
Emotive's unfilled promise and denied cancelation
Kommentare: Bad, clearly. I've never left a negative review for anything before.
Vorteile:
It worked at a basic level of mass texting a list of subscribers - the bare minimum of any such service.
Nachteile:
They were unable to ever integrate with Woocommerce in the way we most needed - a text reminder for abandoned carts. A promise of a service they never kept. We stayed with them for a year, aware of that contractual obligation, only to fine that it auto-renewed without notice and we were repeatedly denied cancelation. I am currently still paying for their overly-expensive service for an additional year also paying for a better priced service that actually works as needed.
Brian
Growth = Emotive+Execution
Kommentare: Emotive is awesome. If you are looking to add to your current marketing stack do not hesitate with Emotive SMS. Their customer service, integration, and overall experience had been awesome. Not to mention our ROI is off the charts.
Vorteile:
We use WooCommerce as our e-commerce platform. Most of the other SMS tools do fine with Shopify but don’t play nice with WC. We were looking for tools to support abandoned carts keywords, and broadcasting. The things I love the most about Emotive are the keyword growth tools and broadcasts. The keywords not only allow you to segment customers and leads by keywords that you can associate with behaviors/products, but it also lets you create links that you can put into places like Instagram, Facebook, and emails. The broadcasts are amazing because you can create campaigns that show the results of each broadcast. Very cool. One last thing I want to mention are the sequences. We use an abandoned cart sequence that is converting very high as well as a sequence that asks for reviews from our customers 7 days after a purchase.
Nachteile:
The only thing I would like to see is an app or better mobile web design. The mobile web page is hard to navigate at times.
Taylor
In Betracht gezogene Alternativen:
Very impressed and so excited
Kommentare: We are using Emotive to help with our customer service experience and overall marketing efforts. We're very excited to use this both to help drive sales and also improve conversion rates.
Vorteile:
The ease of use is extremely impressive and makes me even more eager to use the platform. I love the UX/UI of the Emotive platform and how responsive it is, both with the set up and visually with the Conversation builder.
Nachteile:
So far, I don't have anything that could be improved. The only thing that would come to mind, if I had to pick, would be Wise Pops built into the Emotive dashboard so it's not two separate log ins, but honestly, that's not a big deal to me at all. I have nothing bad to say!
