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Zoho Commerce
Was ist Zoho Commerce?
Erstelle deinen eigenen Online-Shop mit Zoho Commerce. Gestalte einen professionell gestalteten Online-Shop ohne Designerpreisschild. Wähle eine Vorlage, ziehe Layouts per Drag-and-drop hinein, kaufe eine Domain und starte deine Marke. So kannst du deinen Bestand verwalten, Shop-Bestellungen termingerecht ausführen, den Versand konfigurieren, Steuern automatisieren und Zahlungen online und offline akzeptieren. Außerdem bietet die Lösung Echtzeitberichte und detaillierte Analysen auf der Grundlage der Leistung deines Online-Shops. Starte kostenlos durch.
Wer verwendet Zoho Commerce?
Zoho Commerce bietet wettbewerbsfähige Pläne für jeden Bedarf und jedes Budget. Wir richten uns an angehende Unternehmer, E-Commerce-Startups, kleine und mittlere Unternehmen.
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Zoho Commerce
Bewertungen über Zoho Commerce

One of the best suite that contains end-to-end tools to manage ecommerce business
Vorteile:
I like the best that it contains various tools like building a website, managing orders, tracking the entire inventory, processing payments, and working to ship. Moreover, it has additional tools that help me build the brand of my e-commerce business like marketing, branding, and website management, and even generating reports to help me analyze my entire customer data, order data, and click statistics.
Nachteile:
No cons identified so far. I like how it allows me to integrate with different sectors of tools like shipping carrier, payment gateway, marketing, analytics and much more.
In Betracht gezogene Alternativen:
One Single Software to Manage it ALL
Kommentare: Overall experience (tech system, features, security, integrations, support) has been quite good. Also, Zoho Commerce need to have a dedicated customer care toll free call facility as well as real time chat facility like their other products. Zoho Commerce is a customer facing software (unlike Books) hence it becomes critical to get support from Zoho team.
Vorteile:
Zoho Commerce has a tight integration with corresponding backend systems like Books, Inventory, SalesIQ, CRM etc which means that it becomes very easy to manage the after sales actions like order & inventory management, accounts, customer relationship etc.
Nachteile:
Most critical missing feature is bulk upload of product images and specifications. It takes a LOT of time to bulk upload products via excel and then map each variant manually to image in GUI.
The most basic Features of an ecommerce platform are "extras"
Kommentare: I investigated this for a client. However, it became very evident that if you want anything that resembles a professional eCommerce site, you don't want to use this. The most simple feature of an ecommerce website is to be able to filter your products. To do this on Zoho Commerce, they will want €150 a month to have this.Their API is very restrictive also to prevent you from using a third party e-commerce platform with their inventory platform, i.e you can only import one image
Vorteile:
Easy to Setup for a total beginner looking for a VERY basic ecommerce platform
Nachteile:
Basic ecommerce features are Extra i.e filters
Best In class and Best ecommerce solution
Kommentare:
we are building the biggest B2B parts and accessories store in India for service centers, field engineers and repair shops.
we have the freedom to move our business from B2B to B2B2C with lot of other supporting apps like zoho salesiq, marketing automation and zoho campaigns
Vorteile:
This software has given us the freedom to work from anywhere and syncing our inventory to accounts to control of every transaction in all aspects, not only this we can control lot of things from our mobile apps
Nachteile:
nothing much yes some features which we need to try as per our marketing and sales strategy is the limitation on all saas based ecommerce platform whether it is shopify or big commerce
Antwort von Zoho
vor 2 Jahren
Hi Sushil, Great to hear you had a 5-star experience using Zoho Commerce, and we are thankful for your continued patronage. We are glad that you were able to blend your offline and online B2B business model successfully with Zoho Commerce and control your inventory and pricing. We will do our best to ensure you have the best possible experience with Zoho Commerce in the future as well. Regards, Zoho Commerce Marketing
In Betracht gezogene Alternativen:
Zoho Commerce has changed the way our customers now shop and place orders!
Kommentare: We always had a traditional method of receiving orders and providing stock availability to our wholesale customers, via email and phone calls. This resulted in a very time-consuming and costly process for our company. With Zoho Commerce, our customers are now able to see the stock status of our products in real-time and place their orders without having to call us. Our cost and time savings have thus increased considerably.
Vorteile:
The software is easy to use, has a variety of design templates to choose from, easily synchronizes with other Zoho and non-Zoho applications, and is as good as any top-of-the-line e-commerce application on the market today.
Nachteile:
We found only a few features missing but it is also due to the fact that our business model requires features that are not common to most other e-commerce businesses. On this front, the Zoho design and engineering teams have been very cooperative and are working with us to incorporate these custom features for us.
Antwort von Zoho
vor 2 Jahren
Hi Farhan, We are delighted to hear that you successfully optimized your operational processes and reaped considerable cost and time savings after using Zoho Commerce to run your online business. Rest assured, we will always have your back throughout your journey with us. Regards, Zoho Commerce Marketing
In Betracht gezogene Alternativen:
After using for more than 6 months
Vorteile:
Easy integration with Zoho inventory and Books so invoicing and inventory management is much easier, integration with Google, FB etc is good
Nachteile:
Very less known in market, many 3rd party players do not provide support for this. Buggy many a times. Payment gets stuck in Razorpay. If you are suing multiple warehouses, commerce show stock combining from all warehouses even though we assign 1 particular warehouse to commerce.
Antwort von Zoho
vor 3 Jahren
Dear Abhishek, Thank you so much for taking the time to write us a review and thank you for your honest feedback. Every little feedback helps us improve our software and make the experience better for customers like you. Rest assured, we have noted your concerns and will strive to address them in the near future. In the meantime, if you have any specific queries or requests that we can address, we'd be happy to help you out. Please write to us at marketing@zohocommerce.com
Worst customer support I've ever faced
Kommentare: another expense on top of Zoho One apps, and much less support provided. I have to wait days to hear back from commerce support. Much less user-friendly than Zoho Sites. Less customization options.
Vorteile:
I love that it's a suite of apps that streamline daily operations.
Nachteile:
The support is awful. Hard to get any real answers and support staff know less about the software and apps than I do at this point. Had to figure a lot of things out myself while waiting for an answer from support. Too many solo apps that require additional monthly subscription fees. Software is buggy and support will just tell you to clear cache/cookies instead of resolving the issue.
Antwort von Zoho
vor 2 Jahren
Hi, Sorry to hear about your experience with our support team. Please write to marketing@zohocommerce.com with the specifics so we can try and resolve your issues better. Rest assured, your feedback will be taken in the right spirit! Regards, Zoho Commerce Marketing
Shopping cart
Kommentare: Zoho commerce allows user to create customers dashboard.
Vorteile:
Has all tools for building a well developed website for e-commerce website and allows integration with payment methods and making pricing carts for products.
Nachteile:
Data analysis for online small business is easily done with this site hence few integrations are done in managing orders
Great way to diversify your website hosting portfolio
Vorteile:
I was able to make a website easily as other places to build stores online. I can rely on zoho when others are giving me issues.
Nachteile:
I would get a 404 page sometimes when trying to add things.
Review
Vorteile:
The mobile app which is very great to use
Nachteile:
the software which sis very great to use
Zoho commerce mein user friendly anyone can use easily
Vorteile:
simplicity other mostly similar site making complicated
Nachteile:
If problem will come please resolve faster
In Betracht gezogene Alternativen:
Excellent Ecommerce Platform.
Vorteile:
Web creation is more easy. Create a website using drag and drop is a excellent experiance. Integration with other app like google analytic, facebook pixel is more easy. only copy the ID and past it in integretion part is excellent. zoho offering 40+ apps for monitering website, inventory, accounts, and everying. that all available in ZOHO only. i really love ZOHO.
Nachteile:
Product listing Page and Details page, all in selection mode. i need to change it using drag and drop like website. in attribute selection side, there is a default selection. Please remove the default selection. if a customer trying to add product pop up should come and should highlight the attributs for selecting.
Antwort von Zoho
vor 2 Jahren
Hi Selvakumar, Thank you for sharing your excellent feedback regarding your experience on Zoho Commerce. Our goal is to provide you with all the tools you need to build a website, accept orders, track inventory, process payments, manage shipping, market your brand, and analyze your data – on one platform. Your insights are essential to us - they help us improve our software and provide you with the experience you deserve, and we have conveyed them to our product team. Regards, Zoho Commerce Marketing
Review as an Agency for e-com clients.
Kommentare:
We use zoho commerce for testing purpose for our e-com clients. because lack of functionality and creative outlook of website. Slider header, and other elements are not editable. We cant be creative with the website design.
After establishing a digital marketing background and initial roadmap for client, we switch from ZC to shopify and Storehippo
Vorteile:
It is easy to use and simple to understand.
Nachteile:
The templates, (Extremely poor designs) No option for product to be zoomed during hover, while this is very basic but necessary feature of every e-com website. Creative limitation due to non availability of code customisation option. We can not create our theme.
ZOHO Commerce is a Simple & a User-Friendly E-Commerce Platform
Kommentare: Since our business was not a technology intense, we decided to use a 3rd party commerce platform - Zoho Commerce. From day 1, our experience with their sales & customer support team was great. With the help of their support team, I was able to setup & successfully launch our website in 2 hours, since then any additional support or issues was addressed immediately. With the help of Zoho Commerce, our sales grew to 5 folds within 1 year and expecting it to only multiply further. It is very user-friendly for a non-tech person like me. I also feel their pricing is very cost effective. I would strongly recommend Zoho for all SMEs.
Vorteile:
Pricing : It is definitely cost effective & affordable for all small & mid sized companies. User-Friendly: It's very easy to use, even for a non-technical professionals. Initial Integration: was very simple and quick. Customization: Build your website the way you wanted. Customer Support: Both sales & technical support.
Nachteile:
User Password: Signup User ID password can be made simple. Default Content: Few default contents (Eg. out of stock error/notification message and few more) require development. Honestly, no too many cons, compared to their pros.
Antwort von Zoho
vor 3 Jahren
Hi Balakumar, thank you for leaving us a 5-star review on Capterra, and congratulations on the success of your online venture! We strive to be the ecommerce platform of choice for our customers by providing the right mix of ease-of-use, customizability, pricing, powerful integration features, and customer support, and reading your review just made our day! Marketing TeamZoho Commerce
The Best Indian Software
Kommentare: This is my first experience and my first project with zoho commerce. Even after using the trial, I had a lots of doubts while working on my real project. So every time I emailed my doubts, I got relevant solutions, which I sometimes missed in the tutorials.
Vorteile:
Even the difficult features of ecommerce were made easy and simple to use like integrating with Razorpay, Google Analytics and setting the payment gateway
Nachteile:
The call on action feature (floating whatsapp icon for quick access), live chat option. It would be better if Instagram and YouTube social shares are also available. For new users like me, we have doubts every day as and when we work on it. So it would be great if your support team works on Saturday and Sunday also. If not on Sunday, atleast on Saturday's The live chat option is available only for the trial version. Once the project is moved from the trial version, the live chat is not available. It will be fine if live chat is available even to the premium projects, so that we'll be able to find solutions immediately or we have to wait till we receive the reply in email.
Not worth the money
Kommentare: Support is via email and very slow.. With some digging, I was able to find the phone support number. They are not very helpful.
Vorteile:
The themes and visual appeal are very good. It is possible with some effort and zero coding to make a site that does not look like the typical cookie cutter approach from some many of the other options out there.
Nachteile:
The cost is outrageous. I spent an already excessive sum to use the serial number tracking in Zoho inventory. I don't need it in the online store, and Zoho wants $160 per month for that feature alone. Stupid. Be forewarned that iF you have items with serial numbers in your inveNtory, THEY WILL NO LONGER BE AVAILABLE IN YOUR STORE.
Antwort von Zoho
vor 3 Jahren
Dear Reviewer, Thank you for taking the time to write us a review. Every little feedback helps us improve our software. I can understand your concerns about costs but I would like to assure you that Zoho prides itself on providing world-class software at highly affordable prices. If you are using multiple Zoho products, I would suggest taking a look at our Zoho One offering which provides more than 40+ Zoho products(including Zoho Commerce, Inventory, Books etc) at one unbelievably low price. Chances are, you might find moving to another software might be more expensive. I hope this helps you re-evaluate Zoho's offerings and you give us another chance to provide better value to you. If you'd like to reach out to us for any specific query, please write to us at marketing@zohocommerce.com. We'd be happy to help you out.
Brandy Jackson
Kommentare: It has been amazing the past 2 years. Love how it integrates into Zoho books
Vorteile:
How easy it is to use and create . Love that it integrates into Zoho books
Nachteile:
Wish there was a mobile app. This would make entries so much easier on the run
Antwort von Zoho
vor 2 Jahren
Hi Brandy, You made our day with your 5-star review of Zoho Commerce! Ease of use and seamless integrations with the Zoho ecosystem are core tenets of Zoho Commerce, and we are happy to see you mention both in your review as the key reasons for switching to Zoho Commerce. We have also shared your feedback regarding the mobile app with the product team. Regards, Zoho Commerce Marketing
In Betracht gezogene Alternativen:
Casamia fabrics
Kommentare: Good
Vorteile:
Easy to set up and integration with zoho books and inventory
Nachteile:
More options of website templates need to be provided
Antwort von Zoho
vor 2 Jahren
Hi Nafis, Thank you for this 5-star review! There's nothing like seeing a great review on our page. We are happy to know that you are enjoying Zoho Commerce's seamless integration with Zoho Inventory and Zoho Books and the ease of setup on our platform. This is precisely what makes Zoho Commerce an excellent fit for the textile industry. You will also be delighted to know that we are working on increasing the quality and number of our free designer website templates, which should be out soon. Regards, Zoho Commerce Marketing
In Betracht gezogene Alternativen:
Recognize this great tool called Zoho Commerce.
Kommentare:
Quiet honestly, this time with Zoho Commerce, Zoho has win our hearts.
The program is such a powerful tool with ease of access. Developers have done a great job really.
The best part is the customer service. I have met this girl [SENSITIVE CONTENT]
and a lad named[ SENSITIVE CONTENT]. Both of them have proved to be an excellent customer support representatives with required patience, skills and required knowledge of the product.
Vorteile:
The ease of access for starters. Compatible with all Zoho One programs that we use.
Nachteile:
Ease of access, like I stated before. It consists of almost every feature that we required to run our business which is really great.
Antwort von Zoho
vor 2 Jahren
Hi Aman, "Recognize this great tool called Zoho Commerce." - your words of praise just made our day! While ease of use and seamless integrations are the well-known USPs of Zoho Commerce, I am also delighted that our support team was able to sort out all your issues to your satisfaction. I will ensure to pass on your compliments to them - it would also make their day! We look forward to a long and fruitful relationship. Regards, Zoho Commerce Marketing
Tutto bene Delicatessen Review
Kommentare: Well, I have had many many many conversations with your support, in particular Sudha, Naresh, and recently with Arjun. I showed them many many many problems since the first time I started using the products, since then a few issues have been addressed, but many remain unresolved till date
Vorteile:
Payment Integrations (Razorpay, Paypal), Logistics (Shiprocket) Quick to set up, and work seamlessly
Nachteile:
Too many glitches Obvious functions missing High price for premium plans Too Slow, backend load time Does not meet all of the govenrment compliances Upgrades come out very slow
Antwort von Zoho
vor 2 Jahren
Hi Manoj, Thank you for sharing your honest feedback. A 3-star experience is not what we expect from our customers. We have noted your concerns and shared them with our product team. Regards, Zoho Commerce Marketing
Zoho Website Review
Kommentare: Our experience with Zoho is good overall. We get the required support whenever needed. Website speed is good and also its user friendly.
Vorteile:
The website speed is good and ease of use.
Nachteile:
Would be great if many other functionalities like wish list, gift options , gift card options are added soon as we can see there are so many e commerce platforms and competitors effectively using them.
Antwort von Zoho
vor 2 Jahren
Hi Doncy, We are thrilled to see the positive feedback regarding both the Zoho Commerce platform and the quality of Zoho Commerce's customer support; thank you for sharing your experience with us and the community. At Zoho Commerce, we constantly work on improving our product and the user experience. We are already working on the gift card feature, which should be rolled out shortly. Regards, Zoho Commerce Marketing
In Betracht gezogene Alternativen:
Setting up store
Kommentare: Support team is very cooperative and go extra mile to help.
Vorteile:
User interface of site builder is very appropriate and simple. Could set up the store in no time despite being a non technical in the field. Very easy to customize the page. This comes along with the options to integrate other Zoho products free of cost which make it complete package.
Nachteile:
In visual editor, while changing formatting options, user should be shown the outcome on the relevant page.
Antwort von Zoho
vor 2 Jahren
Hi Suneel, We appreciate you sharing your positive experience with Zoho Commerce regarding the ease of use and the quality of customer support. Genuine feedback plays an essential role in enhancing our product, and I'm happy to share that we've registered your feedback regarding showing a preview of changes when using the Visual Editor with the product team. Regards, Zoho Commerce Marketing
In Betracht gezogene Alternativen:
awesome
Kommentare: good you can go for it
Vorteile:
very good e commerce platform high security
Nachteile:
Lesser integration of software such as payment gateway
Antwort von Zoho
vor 3 Jahren
Hi Roshini, we are delighted to hear you had a 5-star experience running your online store on Zoho Commerce. We are humbled that you have placed your trust in us, and we wish to assure you that our security and privacy practices are built on the foundation of that trust. Your continued support means the world to us! Marketing Team-Zoho Commerce
Easy to setup and Use
Kommentare: Happy with the product, but looking for more enhancements
Vorteile:
Easy to Setup and Use and it also integrates well with Zoho Inventory
Nachteile:
Can have more layouts. Menu creation and assigning is little complicated
Antwort von Zoho
vor 2 Jahren
Hi Balamurugan, Thank you for sharing your positive experience on Zoho Commerce. We are continuously working on improving Zoho Commerce; your feedback helps greatly. Do try out our Mega menu feature; you might find it helpful: https://help.zoho.com/portal/en/kb/commerce/user-guide/settings/mega-menu/articles/mega-menu Regards, Zoho Commerce Marketing
Very good
Vorteile:
Very easy to use page building and supporting system
Nachteile:
I want to improve notification, third party integration & multi hub management
Antwort von Zoho
vor 2 Jahren
Hi Ashraf, Thank you for your positive review of Zoho Commerce. We've boosted our third-party integrations, and you will soon be able to look for them on the Zoho Marketplace. We're also constantly working to bring more integrations for our customers and enhance their experience. Regards, Zoho Commerce Marketing