Zenvia Conversion

Need more automation and a better phone app

Kommentare: Good, easy to use, need more features, more detail reports, forcast.

Vorteile:

Easy to use, friendly. easy to integrate with other apps, in general is this.

Nachteile:

We don't like the app to ios, we need a catalog of products or services, we most have this feature, and more automation.

A must in this everyday new reality

Kommentare: Sirena made it easy via Whatsapp, the most used and urgent channel for cummunication, available for anyone to make their inquiry and administrated by several users, it was water on the dessert.
We used to have several numbers of whatsapp available for our users, but each one administrated by one person, the demand was disaggregated and unmanageable.

Vorteile:

We where stacked with piles of clients shouting for attention, buyers that bought over several digital channels that weren´t happy at all with our service. Sirena made it easy via Whatsapp, the most used and urgent channel for cummunication, available for anyone to make their inquiry and administrated by several users, it was water on the dessert. We used to have several numbers of whatsapp available for our users, but each one administrated by one person, the demand was disaggregated and unmanageable.

Nachteile:

At first i was reluctant about pricing.. but the value that adds make the equation as positive as it should get

Where is the support team?

Kommentare: No support after 20 days. No access available. Mobile and Web funcionality with erroresI can't even access with my all users. No comments...

Vorteile:

nothing.

Very good app

Vorteile:

The software has an easy to use interface. And with great statistical support.

Nachteile:

The selection of leads with the different groups.

The worst part: Searching contacts and Contacting Sirena's Support Team

Kommentare: Good.

Vorteile:

It is very user-friendly, the executives that work for us at Tortooga are not always related or familiar with CRM o tech platforms. So this makes it easy for them and for us

Nachteile:

As my title says, the worst part is Searching contacts and Contacting Sirena's Support Team, sometimes I need to look for a specific contact and it won't find it by its number, but its name, which very frequently is changed by the prospect. Also, the Support Team has not been helpful, and your Support Bot just doesn't work.

Excellent WhatsApp integration

Kommentare: Very proactive development and support team, training is offered when required, and constantly improving the product

Vorteile:

We are loving Sirenas integration with WhatsApp, since it offers a very fast channel directly to our costumers.

Nachteile:

The app still has a lot of room to improve metrics, and customize reports for users aiming to base the customer relationship in Sirena

A solution for your digital team!

Kommentare: It has been wonderful! An excellent team to work with. 100% recommended

Vorteile:

Sirena helps with teams to comunicate with an unique and automatized channel, such as WhatsApp. The integration with severals tools allow to external software, but, the most like about the software is the possibility to use one WhatsApp number for all my team!

Nachteile:

A bot developer option, massive sending message to your opt-in contactas

Useful service at a reasonable price

Kommentare: It is a perfect way to see and control all your customer service messages, get better answer times, and a more professional image to our clients.

Vorteile:

Easy to use, easy to setup, and is a great way to admin all our customer service comunications.

Nachteile:

Use of emojis in the web version would be great!

I like it, but it can improve

Kommentare: They are on the right track, but they still need to improve.

Vorteile:

I like the idea, with few competitors and very useful.

Nachteile:

I think it needs to improve. For example the visualization for adm is more similar to whats.

highly recommended system for contact management

Vorteile:

it is used to manage a large volume of inquiries and to create reminders

Nachteile:

sometimes technical problems occur causing delay in the delivery of information

CHECK HEALTH COMPANY DANIEL SANTAFE

Kommentare: We got it more clients and better the costumer flow.

Vorteile:

This software is easy to use for co-wokers and interaction with the customer.

Nachteile:

The proceses to answer should be more simple. example ¡How can we overwrite a consultation over the chat?

Very good product

Kommentare: Support team is good and dedicated. Sales rep is excellent. We like the software and look forward to improvements. This is all very new.

Vorteile:

Ease of use. Pretty straight forward. Easy to implement.

Nachteile:

Rotation rules can improve. Zoho integration too. Would like better integration with our crm rather than think of sirena as a crm. For us sirena is a communication tool to better assist customers but not a crm.

Opportunities Areas of Sirena

Kommentare: Amazing, actually helps a lot my bussines

Vorteile:

It is simple and basic to use, essay to use and comfortable at momment to respond a client.

Nachteile:

Templates should be easier to update and the time for response should be 2 days

Sirena in real estate

Kommentare: The experience is really good. Help a lot to our company.

Vorteile:

The possibility to use WhatsApp with a Crm

Nachteile:

Integration with Facebook sometime is a problem

Great to increase your sales

Kommentare: Very useful, easy to use and a perfect way to increase my sales.

Vorteile:

Proposes an objective way to follow your leads until the sale is completed.

Nachteile:

sometimes problems with data integration, like all other systems

Good idea poor execution

Kommentare: Very poor. Looking to switch to alternative platform.

Vorteile:

The functionality of servicing customers with one central WhatsApp number and directing their orders to the most convenient location.

Nachteile:

Advertised CRM features were practically non existent. Down time at non acceptable levels. Extremely poor customer service.

Sirena has a lot of room for improvement

Vorteile:

centralization of multiple communication channels

Nachteile:

- no integration with facebook & instagram that allows to answer DMs and Comments in posts - no integration with chats - poor reports

Great !

Vorteile:

The best tool we have ever had to centralise the communication with our customers and potential ones.

Nachteile:

Still under development. Marketing datta regarding the source of the leads.

Tremendous change, some features should be implemented

Kommentare: I am using it for the first month yet but things are working pretty well and I am really enjoying the better results.

Vorteile:

I really can expand the capability of the team where we can be helping clients at the same time. Before Sirena I was depending on Whatsapp Business and a phone son our attention to customers was pretty bad.

Nachteile:

Since you are having conversations with customers, sometimes de responses that customer do over a previous text are quite important. But Sirena does not support that, so you dont know what is the customers message reffering to, so you need to lose time asking what message is he reffering to. Pretty bad in that sense.

My Sirena overview

Kommentare: It is a great tool but still checking if it is functional for our segment. Because they are not salespeople who use it, but analysts of the accounts in our portfolio who use it to improve communication with our customers.

Vorteile:

The visual ease of monitoring the activity flow of the whole team. Conversation progress and response time.

Nachteile:

There are some things that can be improved, for example, being able to edit and delete data, without having to delete the created profile, because once a profile is created you cannot edit (delete data to insert another current one).

GENERAL REVIEW

Kommentare: REGULAR

Vorteile:

THE INTREGATION WITH OTHER APPS,

Nachteile:

THE API DON'T HAVE INFORMATION MORE THAN 30 DAYS TO DATA EXPORT

hard to start

Kommentare: The software es helpful with WhatsApp contacts, but we couldn’t integrate messenger, we also couldn’t relate the credit card for paying and, after 2 weeks, we still couldn’t set up the bot. So, as a conclusion, de software is a good idea, but the barriers to start using it in e full way are pretty high

Vorteile:

I like the view, is easy to understand, and easy to administrate the contacts

Nachteile:

The problem wasn’t the software, but the services around it (paying, capacitation, etc.)

Sirena

Vorteile:

stability, overview of user conversations.

Nachteile:

lack of functionality for quick service, such as sending files in quick messages, commands for user transfers, service metrics vs active users on the platform.

Unsatisfied customer

Vorteile:

Very user friendly interface

Nachteile:

Problems in the testing phase that were not resolved by the support team

Bad for services support

Kommentare: I would not recomend the software at all.

Vorteile:

Easy to follow the customer solicitation

Nachteile:

You cant create Transmition List, hard to find the conversations, you cant create a new customer...