OpenGov Citizen Services

Was ist OpenGov Citizen Services?

Verbessere die Art und Weise, wie Regierungen arbeiten.

Wer verwendet OpenGov Citizen Services?

Nicht vom Anbieter bereitgestellt

Wo kann OpenGov Citizen Services bereitgestellt werden?

Cloud, SaaS, webbasiert

Über den Anbieter

  • OpenGov
  • 2011 gegründet
  • Telefon-Support
  • Chat

Erhältlich in diesen Ländern

Vereinigte Staaten

Sprachen

Englisch

Über den Anbieter

  • OpenGov
  • 2011 gegründet
  • Telefon-Support
  • Chat

Erhältlich in diesen Ländern

Vereinigte Staaten

Sprachen

Englisch

OpenGov Citizen Services – Videos und Bilder

OpenGov Citizen Services Software - 1
OpenGov Citizen Services Software - 2
OpenGov Citizen Services Software - 3
OpenGov Citizen Services Software - 4
5 weitere anzeigen
Videos zu OpenGov Citizen Services
OpenGov Citizen Services Software - 1
OpenGov Citizen Services Software - 2
OpenGov Citizen Services Software - 3
OpenGov Citizen Services Software - 4

Kosten ähnlicher Produkte wie OpenGov Citizen Services vergleichen

OpenGov Citizen Services

Nicht verfügbar
Kostenlose Version
Gratis Testen
Nicht verfügbar
Kostenlose Version
Gratis Testen
Nicht verfügbar
Kostenlose Version
Gratis Testen
Nicht verfügbar
Kostenlose Version
Gratis Testen

OpenGov Citizen Services Funktionen

  • Berichterstattung / Analyse
  • Code-Durchführung
  • Compliance Management
  • Genehmigungserteilung
  • Inspektions-Management
  • Lizenzbestand
  • Prozess-/Workflow-Automatisierung
  • Self-Service Portal
  • für Regierung

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Bewertungen über OpenGov Citizen Services

Durchschnittliche Bewertung

Gesamt
3,9 (75)
Benutzerfreundlichkeit
3,7 (75)
Kundenservice
3,7 (75)
Funktionen
3,6 (75)
Preis-Leistungs-Verhältnis
3,8 (75)

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
33%
4
36%
3
23%
2
5%
1
3%
Melissa R.
Business Operations Manager - Professional Srvcs in USA
Staatsverwaltung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent Software with Ease of Use for All!

5,0 vor 3 Jahren

Kommentare: This software has allowed us to go completely paperless, has streamlined the permitting process, cut down on foot traffic into the office as well as phone calls checking on the status of permits. Customer Service has been very good, always quick to respond.

Vorteile:

This software is very easy to use and set-up. It has helped streamline our permitting process and has allowed better interaction with our applicants. Contractors love this software due to it's ease of use and that they no longer have to make it to our offices to pull apply for permits, they can now easily do it from their home and/or office.

Nachteile:

Would like to see the attachments revamped to allow for folders to be added or renaming of files easier. When you have a large project sometimes attachments can be confusing to the office and to the applicant. Would also like to see the fees for applicants be connected, so you don't have to go into each application and change the same fee type, this is very time consuming.

Dan R.
Assistant City Manager in USA
Staatsverwaltung, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best software implementation I have ever experienced in local government

5,0 vor 3 Jahren

Kommentare: It has been, hands down, by far the best software implementation that I have experienced in my sixteen years in local government. This product didn't just provide a new permitting platform, it significantly improved our operations and lessened the time necessary to review permits for our customers. It dramatically increased the number of online permit applications we receive, and resulted in a 10x increase in the number of electronic payments.

Vorteile:

The ease of use and obvious care that was put into the user interface and user experience. Both the back end and customer facing portions of this software are very easy to use. Employees were essentially able to train themselves with very minimal direction on how to navigate Viewpoint, and customers were wowed by the use of use that encouraged them to submit applications to us electronically and make electronic payments.

Nachteile:

When we first implemented Viewpoint nearly three years ago the product was young in its maturity and we had to make some compromises because of its somewhat limited functionality. Viewpoint has evolved a lot in the last three years, however, and we have found that the benefits of the overall product far outweigh any remaining issues.

Tamie C.
Admin Asst in USA
Staatsverwaltung, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

It's OK

3,0 vor 3 Jahren

Kommentare: disappointing overall!! I personally was not here when this software was first installed. I had to figure it own on my own. We tried to get View Point to come here to help us with showing us all the features...(which I'm sure I do not know about or haven't figured out or had the time)....but of course that comes with a high price tag !!! The town was not willing to pay such a high price for them to come here for a couple hours from Boston, which is only 50 miles away to really see what the software has to offer!! And I don't have time to read pages and pages of "help/support"

Vorteile:

Being able to look up permits at your fingertips. We are not live to the point of customers using it and we just use it for Inspectional Permits

Nachteile:

Reports.... not easy to figure out and use. Lots of long processing time....issues getting bumped out while working on a permit. Small annoying issues of such as addresses not recognized when they clearly are there and exist. sometimes I just deal with the annoying issues and don't bother with support, because, mostly it's not worth it!

John C.
CIO in USA
Staatsverwaltung, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Excellent Choice

5,0 vor 3 Jahren

Kommentare: Our implementation went very smoothly, and the interface was both simple and intuitive. The team does a nice job of adding functionality on a regular basis.

Vorteile:

The flexibility of the design allows us to customize our request forms, workflows, and screens to fit our requirements. And it allows us to adapt the process and adjust as new requirements emerge.

Nachteile:

I didn't buy stock in the company from the jump.

Mike H.
Development Services Manager in USA
Staatsverwaltung, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Review

4,0 vor 3 Jahren

Kommentare: I really like the processes with ViewPoint from Plan Review down to Inspections. I like how all pertinent information is captured in the system and I like the look.

Vorteile:

Value and ease of use. The software is intuitive and my staff and most customers like it.

Nachteile:

Lacks obvious functionality when it comes to email addresses. Limiting a permit to only one email address creates a lot of problems for customers and staff. Critical users cannot see their inspection results.