OpenGov Permitting, Licensing, and Code Enforcement

OpenGov Permitting, Licensing, and Code Enforcement

von OpenGov

Was ist OpenGov Permitting, Licensing, and Code Enforcement?

Improve the way government works.

OpenGov Permitting, Licensing, and Code Enforcement – Details

OpenGov

https://opengov.com

Gegründet 2011

OpenGov Permitting, Licensing, and Code Enforcement – Kostenübersicht

OpenGov Permitting, Licensing, and Code Enforcement bietet keine kostenlose Testversion.

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Gratis Testen

Nein

OpenGov Permitting, Licensing, and Code Enforcement Funktionen

Genehmigungsmanagement Software

Der Softwareanbieter hat diese Information nicht vervollständigt.

Der Softwareanbieter hat diese Information nicht vervollständigt.

Der Softwareanbieter hat diese Information nicht vervollständigt.

OpenGov Permitting, Licensing, and Code Enforcement – Nutzerbewertungen

Zeigt 5 von 60 Nutzerbewertungen

Gesamt
3,7/5
Benutzerfreundlichkeit
3,5/5
Kundenservice
3,5/5
Funktionen
3,4/5
Preis-Leistungs-Verhältnis
3,4/5
Dan R.
Assistant City Manager
Staatsverwaltung, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 19.12.2019

"Best software implementation I have ever experienced in local government"

Kommentare: It has been, hands down, by far the best software implementation that I have experienced in my sixteen years in local government. This product didn't just provide a new permitting platform, it significantly improved our operations and lessened the time necessary to review permits for our customers. It dramatically increased the number of online permit applications we receive, and resulted in a 10x increase in the number of electronic payments.

Vorteile: The ease of use and obvious care that was put into the user interface and user experience. Both the back end and customer facing portions of this software are very easy to use. Employees were essentially able to train themselves with very minimal direction on how to navigate Viewpoint, and customers were wowed by the use of use that encouraged them to submit applications to us electronically and make electronic payments.

Nachteile: When we first implemented Viewpoint nearly three years ago the product was young in its maturity and we had to make some compromises because of its somewhat limited functionality. Viewpoint has evolved a lot in the last three years, however, and we have found that the benefits of the overall product far outweigh any remaining issues.

  • Quelle des Nutzers 
  • Bewertet am 19.12.2019
Melissa R.
Business Operations Manager - Professional Srvcs
Staatsverwaltung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    8/10
  • Quelle des Nutzers 
  • Bewertet am 19.12.2019

"Excellent Software with Ease of Use for All!"

Kommentare: This software has allowed us to go completely paperless, has streamlined the permitting process, cut down on foot traffic into the office as well as phone calls checking on the status of permits. Customer Service has been very good, always quick to respond.

Vorteile: This software is very easy to use and set-up. It has helped streamline our permitting process and has allowed better interaction with our applicants. Contractors love this software due to it's ease of use and that they no longer have to make it to our offices to pull apply for permits, they can now easily do it from their home and/or office.

Nachteile: Would like to see the attachments revamped to allow for folders to be added or renaming of files easier. When you have a large project sometimes attachments can be confusing to the office and to the applicant. Would also like to see the fees for applicants be connected, so you don't have to go into each application and change the same fee type, this is very time consuming.

  • Quelle des Nutzers 
  • Bewertet am 19.12.2019
Tamie C.
Admin Asst
Staatsverwaltung, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    3/5
  • Preis-Leistungs-Verhältnis
    3/5
  • Wahrscheinlichkeit der Weiterempfehlung
    5/10
  • Quelle des Nutzers 
  • Bewertet am 23.12.2019

"It's OK"

Kommentare: disappointing overall!! I personally was not here when this software was first installed. I had to figure it own on my own. We tried to get View Point to come here to help us with showing us all the features...(which I'm sure I do not know about or haven't figured out or had the time)....but of course that comes with a high price tag !!! The town was not willing to pay such a high price for them to come here for a couple hours from Boston, which is only 50 miles away to really see what the software has to offer!! And I don't have time to read pages and pages of "help/support"

Vorteile: Being able to look up permits at your fingertips.
We are not live to the point of customers using it and we just use it for Inspectional Permits

Nachteile: Reports.... not easy to figure out and use. Lots of long processing time....issues getting bumped out while working on a permit. Small annoying issues of such as addresses not recognized when they clearly are there and exist. sometimes I just deal with the annoying issues and don't bother with support, because, mostly it's not worth it!

  • Quelle des Nutzers 
  • Bewertet am 23.12.2019
John C.
CIO
Staatsverwaltung, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 20.12.2019

"Excellent Choice"

Kommentare: Our implementation went very smoothly, and the interface was both simple and intuitive. The team does a nice job of adding functionality on a regular basis.

Vorteile: The flexibility of the design allows us to customize our request forms, workflows, and screens to fit our requirements. And it allows us to adapt the process and adjust as new requirements emerge.

Nachteile: I didn't buy stock in the company from the jump.

  • Quelle des Nutzers 
  • Bewertet am 20.12.2019
Mike H.
Development Services Manager
Staatsverwaltung, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    8/10
  • Quelle des Nutzers 
  • Bewertet am 23.12.2019

"Review"

Kommentare: I really like the processes with ViewPoint from Plan Review down to Inspections. I like how all pertinent information is captured in the system and I like the look.

Vorteile: Value and ease of use. The software is intuitive and my staff and most customers like it.

Nachteile: Lacks obvious functionality when it comes to email addresses. Limiting a permit to only one email address creates a lot of problems for customers and staff. Critical users cannot see their inspection results.

  • Quelle des Nutzers 
  • Bewertet am 23.12.2019