germain APM

"One of the best APM solutions in the market"

Kommentare: We started off using Germain to monitor Oracle CRM application only, but for the past two years we were able to extend the usage to other applications as well such as Oracle Fusion Middleware. Germain has so many rich features that it can monitor any application irrespective of underlying technology, if it can access/connect to the application then it can monitor! Germain support is one of the best, have great experience working with them! The best part is, support team never hesitated to jump in and help us debug performance issues with the CRM application, suggested different ways to slice/dice the data using Germain to get to the root cause.

Vorteile: User experience monitoring and root cause analysis are few of the features that are unique to Germain compared to other APM solutions in the market. The application gives you information about every user click/action taken on the browser and correlates that information with corresponding data gathered from the back end (application servers, network, database), which helps the support teams tremendously to debug/diagnose problems faster.

Nachteile: When we started to use the tool few years ago, customization of the application used to be a challenge and Germain support had to be engaged, but there have been several enhancements to the product and now we are able to make most of the configurations by ourselves. The UI looks very crowded, I would like to see a redesign of the application UI such that navigation and

"Custom Portlets"

Kommentare: Very responsive help when an issue is experienced.

Vorteile: The ability to create custom portlets. Being able to have a color coded chart by hour and SLA is a wonderful way to depict issues.

Nachteile: I found it a little complicated to create a new dashboard for everyone to see. It's possible that I just didn't do it frequently enough to remember all of the steps.

"Full stack insight and alerting for many applications, including Siebel CRM"

Kommentare: We have found that working with the Germain APM team has been very productive. The team responds to issues raised quickly, and they provide feature updates and fixes monthly. The product has evolved with our needs and requests.

Vorteile: Gemain's best capability is its correlation from the users' desktops through the application, database, and infrastructure. For end users in a web app, JavaScript insights are especially detailed, and its alerting integration via email and web hooks are flexible enough to work within our enterprise. One particularly nice feature is being able to search first by field type (e.g., "Host Name") or even by a specific value. Typing in a specific value (user login, server name, SQL ID) runs a query across all searchable fields. This capability is especially helpful when the user does not know the exact field name but has a value ready. All matching fields with that value appear in a dropdown for selection.

Nachteile: The user interface is somewhat outdated relative to competing products; Germain APM is nearing release of a refactored UI.

"Extremely flexible APM software with amazing customer support"

Kommentare: We started in search of an APM tool that would give us great performance information for Siebel applications. After evaluating the standard offerings (RUIE, DCRUM, dynaTrace, and HP BPM) we discovered that Germain APM software was the only software that was able to capture the high-level performance and allow us to drilldown to the code base. That capability was what tipped the scales in Germain's favor. After we purchased the software and started configuring the application, I realized that Germain not only delivered a superb product, but their service was amazing. As we worked through the installation of the Germain APM software, we found a couple of items that were calculated wrong based on our configuration. The support staff at Germain would work with us to understand the problem and fix either the code or write a custom monitoring metric to accomplish what we needed. It has been very refreshing to work with a company that takes customer service to heart.

"I am Germain Software user since 2014."

Kommentare: My company starts using Germain APM since 2014 and replacing the Oracle RUEI/AMP monitoring. Germain provides better tool experience and navigation performance. The recent software upgraded which enable Germain for HTML Applications (e.g. Salesforce.com, Siebel OpenUI) performance monitoring and did a great job now on tracking pages and methods performance. I also love Germain now can build different monitoring for other applications(java, .net, etc) by using different data source. I am highly recommended.