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Help Lightning
Was ist Help Lightning?
Die Lösung Remote Expertise von Help Lightning ermöglicht es den Experten, visuell zusammenzuarbeiten, bei Problemen zu helfen und Probleme zu lösen, als würden sie Seite an Seite mit einem Kollegen oder Kunden arbeiten.
Mit Merged Reality werden die Live-Videostreams der Experten- und der Remote-Techniker in einer kollaborativen Videoumgebung zusammengeführt. Die Teilnehmenden können Fernsteuern, Bilder einfrieren und Handgesten verwenden sowie Bilder, Anleitungen und Anweisungen hochladen.
Help Lightning läuft auf all deinen intelligenten Geräten.
Wer verwendet Help Lightning?
Dienstleistungsunternehmen aller Größen, die die Effizienz der Außendiensttechniker verbessern und den Kunden praktische Unterstützung aus der Ferne bieten wollen.
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Bewertungen über Help Lightning
Durchschnittliche Bewertung
Nutzerbewertungen nach Unternehmensgröße (Angestellte)
- <50
- 51-200
- 201-1.000
- >1.001
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Help Lighting experience
Kommentare: Private healthcare industry to provide remote doctor consultation using Augmented Reality.
Vorteile:
Augmented reality features, easy to use it.
Nachteile:
There is now especific features missing. However, it needs to be considerered in a short time road map to propose storage in EU datacenters to be compliance in GDPR for European customers.
Help Lightning for Remote patient care
Kommentare: I use the system to communicate, educate and guide at-home or other remote procedures during patient care encounters. In many cases, the receiver of help does not need to download the app. The virtual presence capability enables me to guide patients in a manner that would otherwise be very difficult remotely. This instills a significant degree of confidence and value into the encounter.
Vorteile:
Simple to use. Ability to start a video encounter using SMS texting. Enables bidirectional video, but also enables me to 'reach into' the task field to guide various procedures. This is unique and not available in any other 'telemedical' solution that I know of.
Nachteile:
Sensitive to network bandwidth due to bidirectional and interactive video. But it is definitely worth the use of bandwidth.
In Betracht gezogene Alternativen:
HelpLightning brings science fiction to real life!
Kommentare: HL its a great product and it is unique in the market, it can have thousands of use case all over the world. Hope you'll continue bringing great functionalities to your platform to convert HL in a world leader of videocalls.
Vorteile:
It automatically connects you to a remote expert by simple clicking on a link, there's no need for training cause it has a consumer UX (intuitive and ease to use) as well as literally no implementation costs if you want to use the stand alone application. I also like the fact that the commercial model is so simple that you have a monthly flat rate per user.
Nachteile:
I would suggest to have the possibility to launch a call directly from a remote expert to the phone number of the person who needs help, increasing the overall productivity of both by avoiding sending an SMS and waiting that the remote person clicks on the HL link.
Great product for entering the Merged Reality world
Kommentare: working with techs and customers to explain and troubleshoot CNC control related issues. This quickly gets me over the hurdle of explaining step by step instructions and gives me real-time feedback. i can quickly solve customer issues over HL that would have required e-mail and screenshots over a period of hours.
Vorteile:
Very easy to set up, connect and share with customers
Nachteile:
We don't always have the best signal strength, so connections don't work 100% of the time. this is a barrier to company adoption, and
Deliver value by maximizing remote support
Kommentare: Help Lightning is truly a customer centric organization. From the initial meeting to implementation their customer success team is along side you sharing best practices. Their team was dedicated to helping us deliver a great go-live and differentiated customer experience. The integration with smart glasses was effortless and provided another level of functionality and savings for our teams.
Vorteile:
HL is simple and easy to use which is critical when using with customers unfamiliar with the technology. It enables a session without end user app download which expedites time to deliver a solution. The merged reality enables side by side coaching while being remote which helped drive additional savings from dispatch avoidance.
Nachteile:
Enabling translations to further extend product globally would be helpful although the user interface is self-explanatory.
