Emailgistics

Emailgistics for team inboxes

Vorteile:

The software is easy and pretty straightforward. There aren't a whole lot of features cluttering up the design and functionality of what it was made for. Very easy to use.

Nachteile:

It feels like email goes a tad bit slower with the outlook add in. I've noticed that some outlook add ins can cause it to lag. It's not too bad, barely noticable.

Emailgistics

Vorteile:

How easy it is to use. How it has streamlined the flow of email in our office. How it integrates with outlook so easily. Your staff doesn't require any extensive training.

Nachteile:

It doesn't answer emails automatically. That was a joke obviously ... lol I can't honestly think of a con at the moment.

In the balance it is positve

Kommentare: Answered above

Vorteile:

Its general organization has led to an improved methodology for delivering responses: 1/ Respond within 4hrs. Close within 8 hrs. Use snooze if you expect to have an answer within 8 hrs. Close when you have provided the customer with an answer or your next step and timeframe. Use tasks to schedule you actions. Use the conversation ID in the Task title.

Nachteile:

Inability to have rules apply to the inbox. No association to tasks Inability to save a dash board view. Not having a count of snoozed items on the dashboard

Lighten the Load of Shared Inboxes

Kommentare: Sales team is pleasant, support is pretty quick to respond, and they were very hands on during the onboarding process, which was much appreciated. Overall, no major complaints! I couldn't recommend them more highly.

Vorteile:

We love the automatic routing of ongoing correspondences for our team members. Cuts down on the amount of time our team spends locating and directing emails. Additionally, they no longer have to wait for the message coordinator to manually route the email to them once it's been assigned--it hits their inbox within minutes of arriving

Nachteile:

Our team dislikes having a separate personal inbox & "emailgistics" folder for their shared conversations. Conversation histories are behind a paywall at the "pro" level and can make it difficult to sort out the source of a problem once you have issues. Occasionally, people's inboxes will glitch or crash, but it's occurred less than half a dozen times in the last seven months.

Making Managing Email Easier

Kommentare: We would recommend Emailgistics to anyone with multiple users in an email account. It has been awesome. The support team has been there when needed as we iron our rules outs. Training was great. [sensitive content hidden] was there for us whenever we needed him to be. Everyone very responsive. Awesome software and team.

Vorteile:

The ability to organize has been outstanding. Having metrics in place to identify coaching opportunities and the ability to identify staffing needs since you have the ability to automatically archive useless emails has been a game changer for us. Also, since we use Outlook, we didn't have to utilize a 3rd party for integration therefore, streamlining the process. Also the price for this software with the features they offer cant be beat. We also were able to stop multiple team members handling the same email therefore giving them the ability to work on other tasks.

Nachteile:

We have no cons since we have been on Emailgistics. It has been our internal learning curve and we will get there utilizing this product to the best of

Emailgistics was a game changer for our organization.

Kommentare: I would recommend Emailgistics any day. The tool itself, as described, is such a game changer for simplifying day-to-day communication with customers and internally with team members. Additionally the team is incredible. We have received the utmost customer service from [SENSITIVE CONTENT] and the support team. Both are so responsive when I reach out for something that they usually are following up before I've even gotten back to them. Even functionality that is still in the works, or dependent on external providers, they work with me to innovate solutions for my team's needs within the available options so we don't lose any speed. Making my team and I THAT much more productive on top of the tool itself!

Vorteile:

Emailgistics has a ton of value-adding features, but our top utilization falls in routing, ownership and reporting. The email routing goes beyond moving emails to folders like Outlook and other providers. With this tool we are able to organize our processes based on optimizing the tool which ultimately reduces handoffs and process waste. We were able to use the reporting capabilities to prove out that our team's response time had improved by over 50% as a result of implementing Emailgistics! With that also came a clear improvement in quality of conversation because fewer emails were being sent back and forth since less distraction was in each team member's inbox. We demonstrated this in a Client QBR in two ways - (1) they were our "noisiest" client and we were able to quantify the volume of emails sent by their team members compared to other clients! (2) In pulling those metrics, we also were able to show the decrease in email volume over time, showing a measurable impact of each email being more productive.

Nachteile:

The tool is actually quite user friendly and our wish list has continued to align with their productive queue of enhancements they roll out nearly every quarter. They're also tremendously communicative about them.

Outstanding Service and Value

Kommentare: With the addition of Emailgistics we were able to remove the need to manually sort emails to the correct parties, resulting in an immediate increase in productivity. With their auto soft feature, you can easily apply rules to ensure that the email goes to the correct CSR. The reporting has provided insight into the volume of emails that we receive and has helped us be more productive in managing our email volume and also allows us to manage staffing levels more effectively. With visibility into our average response time, for both the hours of operation and the 24-hour period, we can measure our service level and ensure that our customers are receiving responses in a timely manner. Emailgistics is easy to use and if you have any questions, the team is always available to help. Members from the team regularly reach out to just “check in” and see how things are working. The service is very personal, making it easy to reach out when you have questions.

Vorteile:

The team offered a 30-day trial and then extended the trail for several months through the start of COVID. This extended time allowed us to fully test the system even through this unpredictable time. This thoughtful level of service was truly appreciated. The program works right in Outlook and our shared inboxes – no need to use a different program or change the way that we handle emails. Emailgistics support team is amazing, quick to respond and very open to ideas on how they can improve or make the program work for you. The “assign to previous owner” feature ensures that when a customer responds back on an email, that email will go back to that person. The Add-In feature allows the team to log in and out of the shared folder direct from their email, as well as easily assign an email to another team member, make comments for follow up and snooze the email for a later time.

Nachteile:

There are a few features that would be helpful that I know the team is working, such as being able to tag emails and more in-depth reporting. In the 7 months that we have been using it they have already added several features and they are extremely open to input and suggestions on how to make the program work for us. We did have some issues with installing the add-in with some of our users, however the Emailgistics support team was extremely helpful and solution orientated. There were also some lag issues in the beginning, but those bugs were discovered and resolved quickly.

Thumbs Up for Emailgistics

Kommentare: Emailgistics has drastically reduced the amount of time each of us spends in our emails. We have become more efficient and are able to focus on our work instead of sifting through everyone's to find what we need to focus on. Hooray!! Onboarding and set up was very fast and seamless. Chris and Rick have been there every step of the way for any questions and have been very informative. They are both very professional and knowledgeable about the product they offer. Thank you!

Vorteile:

Previous to having Emailgistics, there were 10+ people that would open and read every email that came in to our shared email. Since having Emailgistics, the emails are routed to the right people before anyone has to look at the email and determine if it is for them or should be reassigned to another Coordinator. This has drastically reduced the amount of time each of us needs to spend reading emails that were intended for another coordinator.

Nachteile:

Currently, if an email comes in that is meant for more than one person, there is no way to assign it to multiple people. It would have to be forwarded to both intended recipients or assigned to one and then passed on to the other intended recipient. That may leave room for human error and the message not get passed on.

Great piece of software for queue management

Kommentare: I couldn't efficiently manage our workflow without it.

Vorteile:

Integration was fairly seamless and the dashboard is easy to navigate around. The support you receive from the team is also great, especially at the start. They helped us work out the appropriate rules for our business and helped us through some initial technical teething problems. They are quick to respond to any queries you have as well.

Nachteile:

Some of the aspects in the dashboard could be improved for more complex scenarios like being able to add one holiday schedule for all users however the team are always open to constructive feedback when forwarded on.

Newbie to Email Management

Kommentare: Emailgistics has provided me with a means to monitor workload in a way that I was manually doing previously. The reporting functions have saved me hours a week.

Vorteile:

The automatic assignment was a good change for my department. Knowing that the workload could be better balanced and "force" some individuals to make time for project work was a blessing. Previously, in a first come, first serve category system for emails, some individuals would get caught up in "emptying the inbox" before working on projects. Naturally, projects didn't get worked on often. Changing where they looked for work has already been providing dividends. Customer service and support has been top notch so far.

Nachteile:

There were some bugs in the beginning. Slow Outlook operation, admin page acting goofy, and some of our internal processes making the use of rules tricky to rollout. However, support for any of these issues has been readily available and we've been getting through each of these in turn.

Simple and Effective

Kommentare: Emailgistics has improved my team's email management as well as made us more effective as a support function to our organization.

Vorteile:

The routing feature has saved my team time and reduces our response time. It simplifies the process of getting a message to right person and eliminates all of the email forwarding.

Nachteile:

The only issue we found was that we were running an outdated version of Outlook. Once we updated our version of Outlook, we were able to update to Emailgistics latest version (free of charge) and experience the full suite of functionality.

Emailgistics Is Tip Top

Kommentare: The team was instantly likable and understood our needs and what we wanted to achieve. We had an Excellent training session which was very clear and easy to follow. The two guys are a credit to your Emailigistics team.

Vorteile:

The distribution of emails for the users in the inbox, also the feature of replyed emails coming back to the sender and not just going back to the main inbox and being distributed to another user.

Nachteile:

Honestly, there is nothing. Everything is spot on.

Great Product

Kommentare: Fantastic support throughout. Easy to set up and use. Great real time reporting.

Vorteile:

It is easy to implement and use. It is quick to set up and train users. Full visibility of reporting across the team.

Nachteile:

It would be great if there was a 2 week or monthly schedule.

Emailgistics Works!

Kommentare: Our sales person, the onboarding team, and the ongoing interactions have been great! They all were very hands on to train us on future deployments and to make sure we were successful day one. The Emailgistics team listened intently and really focused on finding us the best solution with their product.

Vorteile:

This software is great for group mailboxes. With a very small demo, I was able to excite a team with multiple mailboxes to consolidate them into one. With the rules and routing, things were no longer falling through the cracks. We really like the ability to continue to create rules based on message details and route them to the specialist that can handle it best. Really like the reporting and the ability to identify areas for improvements!

Nachteile:

Nothing at this point. We just upgraded to the PRO features and it solves a lot of what we were missing.

So easy to us

Vorteile:

This was far better than any other of the software we have trialled. It's in Office365 so no logging in to separate places to get sorted. The rules for forwarding work really well as does the snooze facility.

Nachteile:

Took me a little bit to get going with it but the support from EMailgistics was really quick

Solution to our problems

Kommentare: Great customers service, the onboarding was fast and friendly.

Vorteile:

Ability to create rulesets for our inbound emails.

Nachteile:

I feel that we could easily need more granular rulesets as we grow. I am sure this company will continue to evolve its offering.

Great product for our Office365 Team Inboxes

Kommentare: Our benefits have been realized, in that we needed to measure SLA times for our customers and can do that with confidence.

Vorteile:

It was important that all incoming emails were answered in a timely manner, as we have customer SLAs that must be met. This software makes it easier to ensure that is happening.

Nachteile:

The integration and implementation was quite simple. Would be great to have some customization on the dashboard, but I am being overly picky with that comment.

Great Software!

Vorteile:

All of it! The fact that i no longer have to monitor and route the emails to correct departments or members of staff is great! The user friendly set up...

Nachteile:

Just minor features that can be implemented...