HaloITSM

Feature Rich and a Great User experience

Kommentare: Excellent Service with an Excellent Product. Their customer service is very good with someone always happy to help as soon as you call in.

Vorteile:

It has such a vast selection of features, Almost every aspect of customisable and the Web Interface is excellent.

Nachteile:

With it having such a WIDE selection of features, the issue I found is that the configuration is very complex, sometimes takes a moment to figure how to change a setting.

The best user experience

Kommentare: So far the experience has been excellent. Our account manager is regularly in touch, and the support available id excellent.

Vorteile:

At the heart of the halo service is the user experience. I think it’s customisation, ease of use and continual addition of new and improved feature sets are what makes Halo stand out from the rest. Many alternatives that we have tried resulted in us trying to work around the product, but with halo it truest does get tailored to your business needs. Best of all there’s always something new to implement to improve your service.

Nachteile:

As with all software there are features missing we would like, however I don’t consider this a con as Halo are always open to suggestions and implement requested features on a regular basis.

Multi Function

Kommentare: We've been using NHD for the last 4 years, and it has been suited to our needs to cover our IT, Systems and Facilities teams. It has sufficient customisation and security to allow us to use the system for logging our tickets across the departments, and security to allow segregation of information, for example IT cannot see Facilities tickets and vice versa. We also like the automated ticket function for regular tasks in IT and Facilities. Reporting functionality is suitable for our needs too, allowing us to report on the team's activities, monthly, quarterly and annually.

Great ITSM Tool

Kommentare: In general it has been very good, deployment was great (although a paid for extra of course).

Vorteile:

The software is much more modern looking then some of the competitors (Topdesk, Sysaid etc), meaning its easier to work within for long periods. The use of workflows means most things are possible. Support are generally good in replying quickly.

Nachteile:

Reporting could be easier with drop down selection of fields, instead of having to use SQL from scratch. Automation of asset creation from a client installed on PCs would be good.

Excellent support and useful features

Kommentare: Very good experience, but we're still needing to take up the additional features

Vorteile:

The ease of implementation, and the telephone support

Nachteile:

Nothing particular. We don't use all of the features we could, which can be frustrating