Wir helfen Unternehmen seit 18 Jahren,
bessere Software zu finden

Was ist HaloITSM?

Mit HaloITSM kannst du Vorfälle und Probleme im Zusammenhang mit bestimmten Assets leicht identifizieren und protokollieren, um systemische Fehler zu identifizieren, bevor schwerwiegende Vorfälle verursacht werden.

Automatisiere die Identifizierung der Assets in deinem Unternehmen mit HaloITSM. Vereinfache den Assetverwaltungsprozess, indem du die Erfassung mit der Auto-Asset-Discovery-Funktion von HaloITSM automatisierst.

Wer verwendet HaloITSM?

Ideal für Unternehmen jeder Größe und Branche, die nach einer intuitiven ITIL-ausgerichteten (Information Technology Infrastructure Library) Service Desk-Lösung suchen.

HaloITSM Software - 1
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HaloITSM Software - 5

Du bist nicht sicher, ob HaloITSM das Richtige ist? Mit einer beliebten Alternative vergleichen

HaloITSM

HaloITSM

4,7 (39)
45,00 £
Monat
Kostenlose Version
Kostenlose Testversion
122
26
4,6 (39)
4,6 (39)
4,7 (39)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
25,00 €
Monat
Kostenlose Version
Kostenlose Testversion
195
22
4,0 (18.769)
4,0 (18.769)
4,1 (18.769)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über HaloITSM

Durchschnittliche Bewertung

Gesamt
4,7
Benutzerfreundlichkeit
4,6
Kundenservice
4,7
Funktionen
4,7
Preis-Leistungs-Verhältnis
4,6

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
67%
4
33%
Owen
Owen
Director in UK
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Feature Rich and a Great User experience

5,0 vor 5 Jahren

Kommentare: Excellent Service with an Excellent Product. Their customer service is very good with someone always happy to help as soon as you call in.

Vorteile:

It has such a vast selection of features, Almost every aspect of customisable and the Web Interface is excellent.

Nachteile:

With it having such a WIDE selection of features, the issue I found is that the configuration is very complex, sometimes takes a moment to figure how to change a setting.

Sandeep
Security architect in UK
Einzelhandel, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

A simple tool to mange tickets and changes

5,0 vor 10 Monaten

Kommentare: Very well pleased with using Halo day in and day out.

Vorteile:

- Ease of use. - Check users and agent details in the same page - Real time notifications - Asset management - Integrated KB - Launch chat or email with the user.

Nachteile:

Reporting / Analytics could be better for the agent. At the moment, we have to ask our Halo administrator.

Ashley
HR Director in USA
Staatsverwaltung, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Would Recommend

5,0 vor 2 Wochen Neu

Kommentare: It works great for what we need it for and it makes getting back to employees/ internal customer service so effective and efficient.

Vorteile:

User friendly, easy to navigate, straight forward

Nachteile:

You kind of have to know where to click to see the newest tickets.

Paul
IT Manager in UK
Maschinenbau oder Wirtschaftsingenieurwesen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Multi Function

4,0 vor 8 Jahren

Kommentare: We've been using NHD for the last 4 years, and it has been suited to our needs to cover our IT, Systems and Facilities teams. It has sufficient customisation and security to allow us to use the system for logging our tickets across the departments, and security to allow segregation of information, for example IT cannot see Facilities tickets and vice versa. We also like the automated ticket function for regular tasks in IT and Facilities. Reporting functionality is suitable for our needs too, allowing us to report on the team's activities, monthly, quarterly and annually.

Smit
BA in Kanada
Kapitalmärkte, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

BA Review - HaloITSM

4,0 letzten Monat Neu

Vorteile:

Easy to use and manage IT tickets. UI is okay, not too fancy and not too dull.

Nachteile:

Sometimes the software takes time to load and function properly.

Kai
Network Manager in Irland
Bildungsmanagement, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

The best user experience

5,0 vor 3 Jahren

Kommentare: So far the experience has been excellent. Our account manager is regularly in touch, and the support available id excellent.

Vorteile:

At the heart of the halo service is the user experience. I think it’s customisation, ease of use and continual addition of new and improved feature sets are what makes Halo stand out from the rest. Many alternatives that we have tried resulted in us trying to work around the product, but with halo it truest does get tailored to your business needs. Best of all there’s always something new to implement to improve your service.

Nachteile:

As with all software there are features missing we would like, however I don’t consider this a con as Halo are always open to suggestions and implement requested features on a regular basis.

Adam
Trust IT Services Manager in UK
Bildungsmanagement, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great ITSM Tool

5,0 vor 3 Jahren

Kommentare: In general it has been very good, deployment was great (although a paid for extra of course).

Vorteile:

The software is much more modern looking then some of the competitors (Topdesk, Sysaid etc), meaning its easier to work within for long periods. The use of workflows means most things are possible. Support are generally good in replying quickly.

Nachteile:

Reporting could be easier with drop down selection of fields, instead of having to use SQL from scratch. Automation of asset creation from a client installed on PCs would be good.

Wendy
Desktop Support Lead in USA
Informationstechnologie & -dienste, 501–1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

In Betracht gezogene Alternativen:

Best Service Desk Software

5,0 vor 5 Jahren

Kommentare: We are using Halo for ticketing across multiple teams, not just IT. We have HR, Payroll, Workforce Management, Product Support, and Employee Experience teams all fielding requests from Halo.

Vorteile:

Halo is the first service desk/ticketing software that I've used in my almost 20 year IT career that I can honestly say I LOVE. Implementation was the smoothest I've ever seen. Our rep is fantastic and responsive to any of our needs. I love how easy things are to customize. Things like adding an action button, a new ticket type, or a workflow are super easy. I use it everyday and I've recommended it to other IT contacts who I know are struggling with other IT ticketing solutions. Hands down the best!

Nachteile:

It's hard to say anything bad about it. I'd love if the knowledge base was a bit more robust, like having a life-cycle for articles, being able to truly have an internal KB for agents that could also have FAQ lists, and maybe some extra security options for who can see some of the KB articles on the end user side (restricting something to say, managers only or an AD group or something like that).

Mike
Head of IT & Digital Strategy in UK
Verifizierter Nutzer auf LinkedIn
Bildungsmanagement, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent support and useful features

4,0 vor 3 Jahren

Kommentare: Very good experience, but we're still needing to take up the additional features

Vorteile:

The ease of implementation, and the telephone support

Nachteile:

Nothing particular. We don't use all of the features we could, which can be frustrating

Jacob
Operations Technical Lead in UK
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Slick web application with excellent support

5,0 vor 5 Jahren

Kommentare: We replaced our previous outdated ticket management system, like for like, as well as getting some much needed added features. Such as automated SLA tracking and assignment, as well as automated report generation and distribution.
It's saved us countless hours of administration work in the reporting process.

Vorteile:

NetHelpDesk (specifically the web app variant) is a slick, modern and powerful ticket management system, unlike the vast majority of its competitors it has a very clean interface, which in turn is customization. It's the fastest ticketing software I've ever used, at least in the cloud based environment. Customisation was a breeze thanks to the very knowledgeable and helpful consultants who were sent to our offices for the initial configuration of the system, they gave great advice and made understanding how the configuration sat together a breeze.

Nachteile:

For the most part the system is excellent, a few small cons: Configuration can be quite repetitive, as the solution is primarily rule based, so you find yourself entering lots of rules which are slightly different from each other, if at any point you decide to overhaul something like your priority matrix, but with a little thought during implementation, you should only need to do this once.

wilson
wilson
Tecnico en Sistemas in Kolumbien
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

La mejor herramienta para gestion de solicitudes de IT

5,0 letzten Monat Neu

Kommentare: Genail, nos ha permitido mejorar nuestros procesos de soporte dando agildiad a las gestiones internas y respuestas finales a los clientes completamente recomendada si tu empresa o tu requieren una herramienta compacta y robusta para gestion de solicitudes requerimientos incidentes y demas temas de IT

Vorteile:

es una herramienta que te va a permitir gestionar solicitudes de soporte en todo su rango de operacion generando una facilidad y agilidad excepcional

Nachteile:

Si so se ha trabajado antes con plataformas de ITSM puede llegar a ser complejo entenderla y requerira capacitacion del producto para pdoer aprovechar al maximo los beneficios o funcionaldiades que esta posee

Anthonese
Junior IT Administrator in Kanada
Erneuerbare Energien & Umwelt, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

A well-rounded ITSM system you cannot go wrong with!

4,0 letztes Jahr

Vorteile:

- efficient incident management- nice custom integrations - asset management is easy to use - automation and reporting were proving to be very helpful for our team

Nachteile:

We do not have any cons but would like to see what future updates they make to the system going forward.

Angie
Ing Software in Kolumbien
Informationstechnologie & -dienste, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Excelente experiencia de usuario.

5,0 vor 2 Jahren

Vorteile:

Su gran catalogo de caracteristicas y funciones brindan una experiencia sin igual.

Nachteile:

Teniendo en cuenta la gran cantidad de herramientas no he encontrado defecto alguno.

Juan Andres
Administracion de Empresas in Kolumbien
Informationstechnologie & -dienste, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

La mejor experiencia.

4,0 vor 2 Jahren

Vorteile:

Su personalizacion, facilidad de uso y demas dan una experiencia inolvidable.

Nachteile:

No tengo quejas, me gusta mucho esta aplicacion.

Auke
Owner-Manager in USA
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Happy with Halo!

5,0 vor 2 Jahren

Kommentare: Very professional and friendly people at Halo, both in the UK and the US offices. Fast responses. They seem to understand what our business needs.

Vorteile:

Ease of useFlexibility and alterability of the whole toolEnd user portal

Nachteile:

There is a LOT! of items you can configure, which can be a bit daunting at first. But it makes sense eventually.

DAryl
Head of Shared Service in UK
Bildungsmanagement, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great Solution with intuitive UX making onboarding and customisation a breeze

5,0 vor 3 Jahren

Kommentare: A great company to partner with from initial scoping to onboarding to continuous improvement, not overly pushy sales team...unlike some other companies I approached.

Vorteile:

Excellent onboarding process, and access to an excellent support that really ensure we where able to launch the service desk with ease and continue to add new features to our users as adoption increases. there are new features regularly added to the system too. The Licensing model is plan simple and fair, you get access to everything per agent account ... no bolt on or upgrades need so active more modules as you mature

Nachteile:

Asset Management is a relatively basic however integrates well with other modules, I would say I am comparing to dedicated Asset Management products

Mark
Head of Operations in Australien
Gesundheit, Wellness & Fitness, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

NetHelpDesk where have you been all my life?

5,0 vor 6 Jahren

Kommentare: The staff of NHD listen to you and tailor their approach to your business on an individual and customised method appropriate to your needs and expectations. The NHD team are incredibly versed in their product and any support assistance if needed is delivered incredibly efficiently and with minimal disruption to service if any. I can not recommend this product highly enough - so much so that I have now implemented this in two different organisations.

Vorteile:

I can not rate this product highly enough; the software has come on leaps and bounds since I first started using it and arguably the most noticeable improvement is the optional to use swish web interface which is easy on the eye, performs quickly and is fully customisable to your brand, colour schemes etc. The simplicity of the application is also incredible and actually improves the user and admin experience tenfold.

Nachteile:

The only negative I have at present is that not all functionality in the NHD client is available in the Web Portal - however this is on the development roadmap and will be imminently factored in. There is also a seemingly over complicated way of managing incidents that require different ticket templates to follow a incident > major incident > problem format rather than a more simple work flow trigger that could start this process for you. However this is more a lazy comment than anything else. I tell a lie, there is one more thing that is a negative; it wont make me a cup of coffee! However that being said, I have such confidence in the capabilities of the NHD team; I would bet it will make me a coffee in a future release!

Stella
Stella
Data Analysis and service Coordinator in Kenia
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Customer Support By nethelpdesk

4,0 vor 5 Jahren

Kommentare: It is good for a small medium enterprise

Vorteile:

The ability to easily pullout reports even when they is alot data to export

Nachteile:

Nethelpdesk software one cannot be able to randomly search a ticket using key words that were used by the client when logging in the site

Ali
COO in UK
Finanzdienstleistungen, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

A great piece of kit out of the box, and easily customisable

5,0 vor 3 Jahren

Kommentare: We use it for service / issue management between 1st line, 2nd line support and suppliers. It's been a game changer for us and has helped efficiency, transparency and communications.

Vorteile:

Lots of options to configure the tool easily by non-technical people. Easy for us to maintain without recourse to developers.

Nachteile:

Doesn't do everything that we want, but that list is very small and we have the option for dev if we wish

John
John
Service Desk Manager in UK
Verifizierter Nutzer auf LinkedIn
Computer-Vernetzung, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

A great helpdesk ticketing and tracking system

5,0 vor 6 Jahren

Kommentare: On the few occasions we have had to request technical support at NetHelpDesk, they have always been very responsive and helpful. Keeping track of hours used on contracts is simple and allows us to easily and accurately bill our customers.

Vorteile:

We have been using NetHelpDesk for two years now and have been extremely pleased with its performance and reliability over this time. It is very easy to use with a very user friendly interface that is adaptable to suit our needs. The reporting function is also simple to use and you can create your own bespoke reports.

Nachteile:

Can look to be a little bit overwhelming at first.

Mantas
IT Network Engineer in UK
Einzelhandel, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Halo review

5,0 vor 3 Jahren

Kommentare: I worked mostly with logging tickets and providing reports. Halo was easy to use for that. Support engineers were also great assisting with creating reports when they were needed urgently

Vorteile:

Easy to navigate through menus. Quick and responsive. Excellent customer support.

Nachteile:

Occasionally some reporting and features would break after scheduled updates to the platform.

Chris
Service Delivery Manager in UK
Non-Profit-Organisation Management, 501–1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

HaloITSM - A great solution!

5,0 vor 3 Jahren

Kommentare: Halo are really easy to work with. Everyone we have spoken to is really helpful. From sales to business as usual support, we have had a great experience. Halo has all the features you need for running an IT Service Management solution. There are no hidden charges for extra modules, you get everything you need out of the box.

Vorteile:

The software is really easy to use. Agents and users love the software. The customisation is really easy once you receive training on the system. We have managed to port over and improve our processes since we migrated to HaloITSM. They are really easy to work with and open to hearing any ideas you have for improving the system.

Nachteile:

I think the reporting could be improved. The system can provide great reports but you need a working knowledge of SQL to write reports. Halo do provide a report writing service as part of the contract which is really good. This does help a lot, but if you need to get some info from the system on the fly, it is difficult to do.

Anthony
Anthony
Technical Director in UK
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Servicedesk management

5,0 vor 6 Jahren

Kommentare: The NetHelpDesk team are always on hand to support and consistently go the extra mile to ensure we are getting the most from the product.

Vorteile:

Ease of use, Constantly evolving ITIL compliant service desk. Stable platform. Recently moved to the web interface and all the team are finding it extremely intuitive to work with.

Nachteile:

Very little, other than limited native integration with other products that we utilise.

Jayne
IT Services Team Leader in UK
Bildungsmanagement, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Cost effective IT Service Management Software

5,0 vor 6 Jahren

Kommentare: Great experience overall, from initial configuration of our specific requirements, ease of use, through to fast and friendly support.

Vorteile:

Having worked in IT for many years NetHelpdesk is by far the best Service Management tool I have worked with and the support team are always happy to help and quick to respond to any queries. Automatically logs tickets direct from email. All contact with the customer can be done direct from the ticket meaning there's a full audit trail throughout the life cycle of the ticket. Easy to allocate and re-allocate tickets to different teams and staff. Great reporting functionality.

Nachteile:

The technicians stats don't update immediately when you access the stats function - you have to wait a few minutes. It would be good if these refreshed on access.

Dan
IT Support Manager in UK
Einzelhandel, 10.000+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Second to None

5,0 vor 6 Jahren

Kommentare: The NetHelpDesk team have been extremely friendly and willing to help with anything we have asked for to make sure the software was tailored to our exact specifications.

Vorteile:

As part of trying to bring our IT service desk forward we decided the first step should be to find a new ticketing system that suited our needs. After a lot of research, we decided on NetHelpDesk. The package they provided for our on-premise installation was comprehensive and impressively integrated with our existing technologies. There were certain integrations which we required that NetHelpDesk did not support out of the box, but they quickly developed a package that was perfect for our needs and now is a crucial part of the working system. NetHelpDesk has increased our efficiency as a Service Desk exponentially and allowed us to streamline our process with regards to incident management creating a better relationship with our users. Thanks to NetHelpDesk the time to log a single phone call has gone from around 5 minutes down to roughly 30 seconds! We now log roughly 11,000 tickets a month with ease! Our agents find the NetHelpDesk system easier, faster and more intuitive than the solution we previously used.