--- description: Detaillierte Informationen über ProProfs Knowledge Base zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ProProfs Knowledge Base Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Wissensmanagement Tools](/directory/30094/knowledge-management/software) > [ProProfs Knowledge Base](/software/200137/proprofs-knowledge-base) # ProProfs Knowledge Base Canonical: https://www.capterra.com.de/software/200137/proprofs-knowledge-base Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/200137/proprofs-knowledge-base?page=2) > Die Knowledge Base-Software von ProProf eignet sich für die Erstellung von Wissensdatenbanken, FAQs, Hilfeseiten, Dokumentation, Nutzerhandbüchern und mehr. > > Bewertung: **4.7/5** von 28 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet ProProfs Knowledge Base? DieKnowledge Base-Software von ProProf wurde sowohl für kleine als auch für große Unternehmen in einer Vielzahl von Branchen entwickelt. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 28 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.5/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: ProProfs - **Gegründet**: 2008 ## Gewerblicher Kontext - **Startpreis**: 79,00 $ - **Preismodell**: (Kostenlose Version verfügbar) (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Unterstützte Sprachen**: Arabisch, Chinesisch, Chinesisch (traditionell), Deutsch, Dänisch, Englisch, Finnisch, Französisch, Hebräisch, Indonesisch, Irisch, Italienisch, Japanisch, Koreanisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Thailändisch, Tschechisch, Türkisch, Ukrainisch, Ungarisch - **Verfügbare Länder**: Australien, Brasilien, Deutschland, Indien, Japan, Kanada, Mexiko, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Anpassbare Vorlagen - Befragungs-/Umfragemanagement - Benutzer-Management - Berechtigungsnachweis-Management - Berichterstattung / Analyse - Berichterstattung und Statistik - Beziehungs-Mapping - Catalog Management - Content-Management - Dashboard - Datenvisualisierung - Discussions/Forums - Dokumentation - Drag-and-Drop - Feedback-Management - IT-Asset-Management - IT-Betriebsmittelverwaltung - Kundenspezifisches Branding - Mehrsprachig - Multichannel-Datenerfassung - NPS-Umfragestruktur - Negatives Feedback Management - Prozess-/Workflow-Automatisierung - Rich-Text-Bearbeiter - SEO-Management - Self-Service Portal - Suchen / filtern - Textanalyse - Textbearbeitung - Third-Party Integrations - Umfragen & Feedback - Volltextsuche - Vorlagen - Werkzeuge zur Zusammenarbeit - Wissensbasis-Management - Wissensmanagement - Zugriffskontrollen / Berechtigungen - Änderungsverfolgung ## Integrationen (14 insgesamt) - Disqus - Freshdesk - Google Analytics 360 - Jira - LiveChat - Lucidchart - Microsoft Azure - Olark - ProProfs Chat - Salesforce Starter - Slack - Tidio - Wufoo - Zendesk Suite ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Wissensmanagement Tools](https://www.capterra.com.de/directory/30094/knowledge-management/software) ## Ähnliche Kategorien - [Wissensmanagement Tools](https://www.capterra.com.de/directory/30094/knowledge-management/software) - [CEM Software (Customer Experience Management)](https://www.capterra.com.de/directory/30671/customer-experience/software) - [Wissensdatenbank Software](https://www.capterra.com.de/directory/32454/knowledge-base/software) - [IT-Dokumentationssoftware](https://www.capterra.com.de/directory/33755/it-documentation/software) ## Alternativen 1. 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Single sign-on, password protection, IP restriction, SSL encryption, and two-factor authentication are some of the features I find helpful regarding data security. > > **Nachteile**: I have nothing to dislike but would appreciate even simpler context-sensitive help. > > I have mainly used it to share information with different audiences, such as internal staff, external partners, or customers. It has helped me maintain the confidentiality and integrity of my data and comply with various regulations and standards. ----- ### "Very Flexible Knowledgebase Software for Managing Multiple Sites" — 5.0/5 > **Verifizierter Rezensent** | *9. Januar 2020* | Computer-Software | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Ability to manage multiple knowledgebase sites in one portal. Easy to use. Update content in real time. Ability to scale easily. Integrates with Salesforce support tickets; White label; Custom domain; Version control; Single sign-on authentication; Single sourcing (content snippets); Integrates with Google Translate > > **Nachteile**: Workflow approvals could use improvement. Tooltips, lightboxes \& pop-ups require involvement from our development team. ----- ### "ProProfs needs to add features to their software to keep up with Thinkific" — 2.0/5 > **Valerie** | *22. August 2021* | Rechtsberatung | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: I liked that ProProfs is very user friendly and it's easy to create courses or quizzes and add certificates and social media and email features. > > **Nachteile**: I did not like that it was very expensive compared to similar platforms and it does not come with a website. Managing the landing pages is difficult as it is almost impossible to find access. Many features have hidden access, not very visible and it's easy to forget where things are as a lot of features are not labeled. > > The training platform is very expensive for what you get and the quiz maker is equally expensive for the features it offers. The platform does not come with a website and many features are almost impossible to find as there is no clear direction to them nor is there a list of what the features are or where to find them. For example, there is a landing page, but in the 5 years that I was with ProProfs, I never knew it existed. ----- ### "Ideal for Customer Support Process" — 5.0/5 > **Verifizierter Rezensent** | *11. Juni 2021* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: ProProfs Knowledge Base is a simple tool that scores high on its powerful features and third-party integrations. When we first started using the tool, we had no idea that it would be a no-brainer to use. The interface is very simple, and the tool integrates well with our current help desk tools. We use Freshdesk currently for help desk tickets. ProProfs integration with Freshdesk has further enhanced our support process. > > **Nachteile**: Frankly, we will have to use the tool for some more time to identify any possible faults in it. > > ProProfs Knowledge Base came as a breath of fresh air for us at a time when we were struggling with our support process. The speed at which we were receiving tickets was overwhelming to handle for a small support team. Our support system was about to crash, with the large inflow of tickets each day. That’s when ProProfs Knowledge Base came to our rescue. It helped us build a self-service help center for our customers to reduce the frequency of common and trivial issues and relieve our support team from ticket overload. And we are happy that we achieved this in a short time. ----- ### "With Contextual Help, user experience has improved a lot\!" — 5.0/5 > **Deepak** | *26. September 2023* | Computer-Software | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: I like how the Contextual Help feature provides integrated assistance to our help site, making it an easy-to-read experience for our knowledge base. It helps our team understand complicated terms and includes additional information with tooltips, lightboxes, and popups. > > **Nachteile**: While the contextual help is extensive, there might be room for adding more tooltips or pop-ups. > > We were overwhelmed with support requests for common issues that could easily be solved. With contextual help, we have empowered our users to find solutions independently, significantly reducing our support workload and enhancing customer satisfaction. ----- Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/200137/proprofs-knowledge-base?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/200137/proprofs-knowledge-base) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Strukturierte Daten