Wer verwendet ProProfs Knowledge Base?

ProProfs Knowledge Base software is designed for small-sized businesses, as well as large enterprises, operating across a spectrum of industries.

Was ist ProProfs Knowledge Base?

Simple yet powerful ProProfs Knowledge Base software is designed to help businesses create documentation, knowledge base, help sites, FAQs, user manuals, user guides and more. Comprising unmatched features, smart settings, and integrations, the software is immensely helpful for reducing customer support tickets, managing business knowledge, and facilitating easy access to it. The software is widely used by organizations across the globe to achieve their organizational objectives.

ProProfs Knowledge Base – Details

ProProfs

https://www.proprofs.com

ProProfs Knowledge Base – Preisübersicht

ProProfs Knowledge Base ist verfügbar ab 6,00 $/Monat. ProProfs Knowledge Base bietet eine Gratisversion und eine kostenlose Testversion. Weitere Preisinformationen für ProProfs Knowledge Base finden Sie unten.

Startpreis

6,00 $/Monat
Preisinformationen

Preisinformationen

FREE - $0, ESSENTIALS- $6, PREMIUM - $12 *Most Popular, [Per 20 pages]

Kostenlose Version

Ja

Gratis Testen

Einsatz

Cloud, SaaS, Web

Training

Persönlich

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Support während der Geschäftszeiten

Online

ProProfs Knowledge Base Funktionen

Wissensmanagement Software
Content-Management
Diskussionsforum
Entscheidungsbaum
Katalogisierung / Kategorisierung
Kollaboration
Self-Service Portal
Volltextsuche
Wissensbasis-Management

ProProfs Knowledge Base – Nutzerbewertungen

5 von 17 Nutzerbewertungen angezeigt

Gesamt
4.6/5
Benutzerfreundlichkeit
4.6/5
Kundenservice
4.5/5
Funktionen
4.4/5
Preis-Leistungs-Verhältnis
4.7/5

Best tool for customer support

Bewertet am 23.5.2016
Jacqueline R.
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
Quelle: GetApp
5/5
Gesamt
5/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis

Kommentare: I was receiving a lot of complaints regarding my call support as customers had to wait on IVR for long time. So, I wanted to set up a help site for my customers and I came across ProProfs Knowledgebase. It was so simple to set up the site and I was able to use videos & images to visualize the help articles. ProProfs rules!

Vorteile: I think it is a great tool for reducing expenses as customers can access helpsites and resolve their issues themselves without any hassles. Also, helpsites can be easily accessed from anywhere & anytime.

Nachteile: It served me all the purposes, so for me, there was nothing that I disliked about this product.

Antwort des Softwareanbieters

von ProProfs an 14.10.2019

Thank you for sharing your review.

Very Flexible Knowledgebase Software for Managing Multiple Sites

Bewertet am 9.1.2020
Verifizierter Rezensent
Product Communications Manager
Computer-Software, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Ability to manage multiple knowledgebase sites in one portal. Easy to use. Update content in real time. Ability to scale easily.
Integrates with Salesforce support tickets; White label; Custom domain; Version control; Single sign-on authentication; Single sourcing (content snippets); Integrates with Google Translate

Nachteile: Workflow approvals could use improvement. Tooltips, lightboxes & pop-ups require involvement from our development team.

Antwort des Softwareanbieters

von ProProfs an 22.1.2020

Thanks for sharing your views on ProProfs knowledge base.

We use ProProfs KB as the primary documentation platform for all our new Cloud-based products.

Bewertet am 10.7.2018
Ron J.
Senior Principal, R&D
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis

Vorteile: ProProfs KB is similar to much more expensive and complicated Help Authoring Tools, but extremely user-friendly, always available online, and can be used on any platform with a browser. The tool is very flexible for a variety of purposes, and can be used as simple FAQ/knowledgebase or complex enterprise documentation solution, as we've done. ProProfs KB is also extremely reliable, we've experience almost no discernible down-time over the two years of using them. The customer service is outstanding... very courteous and prompt responses to questions. And fixes and improvements are usually applied faster than what I've experienced with other SaaS vendors.

Nachteile: For the price/value, there aren't too many cons with ProProfs KB. There are a few quirks and some features don't always work as advertised, but we've usually been able to find reasonable work-arounds on our own or with help from support.

Antwort des Softwareanbieters

von ProProfs an 14.10.2019

Thank you for sharing your review.

Decent, but did not live up to the expectations

Bewertet am 14.4.2016
Giora S.
Global Head of Client Experience
Quelle des Nutzers 
3/5
Gesamt
4/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
3/5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: We chose ProProfs with the intention of creating a great KB site that will make the process of creating wiki's easy and fast. At first it seemed to be just that - simple to get around, easy to edit, however I have been experiencing a lot of formatting issues especially when using images that are becoming a time consuming hassle.
We have also been experiencing a lot of issues in integrating with Desk.com and customer support takes a long time to resolve.
Overall the software provides what we need for our organization, however the execution is not great and requires a lot of improvement.

Antwort des Softwareanbieters

von ProProfs an 14.10.2019

Thank you for sharing your review.

A Great Way to Organize Documentation for Our End Users

Bewertet am 11.7.2019
Peg R.
Director of eLearning
Bau, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We used ProProfs to separate documentation from our learning management system when the volume got overwhelming. Our users love it.

Vorteile: We love the search function, and how it provides Google-like results. We no longer hear complaints about not being able to find information.

Nachteile: There were a couple of things that were not that intuitive, but support was great about educating us when needed.

Antwort des Softwareanbieters

von ProProfs an 14.10.2019

Thank you for sharing your reviews for our product, ProProfs Knowledge Base.
Also, support team at ProProfs is glad to hear this appreciation from your end.