ProProfs Knowledge Base

Accessible and Secure Knowledge Base

Kommentare: I have mainly used it to share information with different audiences, such as internal staff, external partners, or customers. It has helped me maintain the confidentiality and integrity of my data and comply with various regulations and standards.

Vorteile:

ProProfs Knowledge Base allows me to control the access and visibility of my knowledge base. I can make it public or restrict it to specific users or groups by enabling the privacy settings. Single sign-on, password protection, IP restriction, SSL encryption, and two-factor authentication are some of the features I find helpful regarding data security.

Nachteile:

I have nothing to dislike but would appreciate even simpler context-sensitive help.

Very Flexible Knowledgebase Software for Managing Multiple Sites

Vorteile:

Ability to manage multiple knowledgebase sites in one portal. Easy to use. Update content in real time. Ability to scale easily. Integrates with Salesforce support tickets; White label; Custom domain; Version control; Single sign-on authentication; Single sourcing (content snippets); Integrates with Google Translate

Nachteile:

Workflow approvals could use improvement. Tooltips, lightboxes & pop-ups require involvement from our development team.

ProProfs needs to add features to their software to keep up with Thinkific

Kommentare: The training platform is very expensive for what you get and the quiz maker is equally expensive for the features it offers. The platform does not come with a website and many features are almost impossible to find as there is no clear direction to them nor is there a list of what the features are or where to find them. For example, there is a landing page, but in the 5 years that I was with ProProfs, I never knew it existed.

Vorteile:

I liked that ProProfs is very user friendly and it's easy to create courses or quizzes and add certificates and social media and email features.

Nachteile:

I did not like that it was very expensive compared to similar platforms and it does not come with a website. Managing the landing pages is difficult as it is almost impossible to find access. Many features have hidden access, not very visible and it's easy to forget where things are as a lot of features are not labeled.

With Contextual Help, user experience has improved a lot!

Kommentare: We were overwhelmed with support requests for common issues that could easily be solved. With contextual help, we have empowered our users to find solutions independently, significantly reducing our support workload and enhancing customer satisfaction.

Vorteile:

I like how the Contextual Help feature provides integrated assistance to our help site, making it an easy-to-read experience for our knowledge base. It helps our team understand complicated terms and includes additional information with tooltips, lightboxes, and popups.

Nachteile:

While the contextual help is extensive, there might be room for adding more tooltips or pop-ups.

User-Friendly & Versatile Software

Kommentare: The intuitive interface and user-friendly editor have made the tool accessible to team members with varying technical expertise. By centralizing our knowledge base, we have experienced improved collaboration, streamlined information sharing, and enhanced productivity.

Vorteile:

From the moment we started using the software, their support team has been responsive, knowledgeable, and dedicated to resolving any issues or queries we had. Their prompt assistance and willingness to go the extra mile have made our experience with ProProfs Knowledge Base even more positive.

Nachteile:

The reporting and analytics features could be more robust, providing deeper insights into user engagement and content performance.