Onfido

very helpful and flexible tool to answer our daily bases.

Kommentare: great tool by a great company. very nice and helpful employees that always assist you with a smile
great working methodologies to understand user needs

Vorteile:

great customer support and sales fair negotiations tool function with no downtime

Nachteile:

support from onfido finance team is slow

Boosted our customer acceptance rates

Kommentare: We switched from an Experian solution to Onfido, and saw an immediate improvement in acceptance rates. This increased revenue while reducing customer support costs.

Vorteile:

It was quick and easy to implement, and customer support is great. Loved the SDKs and the great customer experience when switching from desktop/laptop device to mobile to capture identity documents with a camera, or take a selfie.

Nachteile:

The new Studio workflow product provides the decision-tree that has been missing to date, so there are very few negatives.Might like better accuracy for watchlist screening, as 99% of "consider" results are false negatives, but appreciate this is probably down to the quality of the PEP/Sanctions data available from Government sources.

Good facial verification

Kommentare: Helps businesses to ensure good verification

Vorteile:

Good facial recognition. This helps to prevent scam

Nachteile:

It delays when identifying. This makes it very tedious

Do not expect customer support after implementation

Vorteile:

Great KYC checks and user friendly maintenance portal.

Nachteile:

Do not expect any customer support: from the beginning Onfido sent us incorrect invoices. We informed their billing department several times by email, however never received a response. Also tried to call them, they do not have a phone number. In February they switched off their application without prior notice. After we left negative feedback on another platform, they suddenly replied and promised they would solve the issue. In the mean time we had several sessions with their customer support and technical team. They discovered an issue in their software that caused the incorrect invoices. They promised to solve this and correct the invoices. This is not three weeks ago. Again I sent numerous reminders to continue and solve the issue, so we could restart using the tool but complete silence on their behalve. I am really shocked after all the time we spent to solve the issues together with their team, this is the result. Complete waist of time. Now we switched to Sumsub that actually gives customer support.

Onfido is the best option for starter projects

Kommentare: Onfido was a key piece in our first electromobility project; we had no previous experience with data and identity validation tools and the sales team clarified all our doubts and put us in contact with specialists who helped us to clarify some doubts of our implementation.

Vorteile:

I really like the dashboars and the intuitive interface they have for viewing any applicant's information.

Nachteile:

It seems to me that you should improve a lot the technical support, it usually takes 24 hours to receive an answer by email. Maybe a chat with agents in real-time would be good to incorporate.