AccessE11

AccessE11

von Netfore Software

Was ist AccessE11?

Software designed for local government. Improves efficiency by providing a centralized solution for all issues.

AccessE11 – Details

Netfore Software

http://www.accesse11.com

Gegründet 2010

AccessE11 – Preisübersicht

AccessE11 bietet keine Gratisversion und keine kostenlose Testversion. Weitere Preisinformationen für AccessE11 findest du unten.

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Kostenlose Version

Nein

Gratis Testen

Nein

Einsatz

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Kundenbetreuung

Support während der Geschäftszeiten

AccessE11 Funktionen

Kommunale Software

Der Softwareanbieter hat diese Information nicht vervollständigt.

AccessE11 – Nutzerbewertungen

Zeigt 2 von 2 Nutzerbewertungen

Gesamt
4.5/5
Benutzerfreundlichkeit
5/5
Kundenservice
5/5
Funktionen
4/5
Preis-Leistungs-Verhältnis
4.5/5
Jason L.
Business Systems Analyst
Staatsverwaltung, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 5.2.2020

"Making the Case for Access E11"

Kommentare: As an application integrator, it is my job to work with software vendors from all over the world on all kinds of tasks with various requirements. The team at Access E11 stood out amongst this crowd by going above and beyond to make the transition and implementation painless and efficient. If you are looking for a vendor that acts more like a partner, Access E11 is a great choice.

Vorteile: Cost
Ease of implementation
Design
Dashboard
Email workflows

Nachteile: Only available via Cloud
Some useful features are still in development

Antwort des Softwareanbieters

von Netfore Software an 7.2.2020

Thanks Jason. It is great to have you on board.

  • Quelle des Nutzers 
  • Bewertet am 5.2.2020
Rox-anne H.
Customer Service Representative
Regierungsbeziehungen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 10.2.2020

"Working With AccessE11"

Kommentare: Over the last 2 years, we have worked with the AccessE11 team on multiple issues which have been rectified. Here are some of the example of changes we made:
1. Merge contact which was created due to same contacts being created twice. As an Administrator, we can merge the two.
2. We asked to attach audio and video files to cases.
3. All case office BASIC USERS (Staff USER) can only see cases assigned to them and will never see other cases except the one you assign to him.
4. If you attach a picture to a file, after you save the case, you can hover over the icon and it will open the picture in a window to view.
5. A “Note” section had been added to the bottom of contacts so if you would like to keep notes on a person (by-law) you can add them to the contact. This will stay with the contact even if the resident moves! It allows for internal and secure notes, similar as in case work.
6. The over run on the PDF print of cases have been fixed.
7. The filter option on the top right corner of the dashboard have been modified to change the graphs.
8. You can hide the card view on the dashboard summary view, by clicking on the hide card Icon beside the card.
9. The system remembers your settings in the dashboard on any computer you log into.
10. Import function to create spreadsheets.

Vorteile: Intuitive, easy to use, great support, fantastic on-boarding staff, excellent knowledge base.
We use it daily to receive, resolve and report on issues that are of concern to the residents we serve.
We love how easy it is to customize to meet our municipalities specific needs.
The mobile app allows our multiple Departments and field staff to manage cases in real time and on the go, saving time for staff to manage and report on issues, translates into real savings for the municipality.
Visibility into the issues relevant to our residents allows us to make decisions that will truly benefit our community.

Nachteile: Graphics are not customary to case categories - search function on case page is difficult to find cases (easier in contacts/address then go to that contact/address's cases).

  • Quelle des Nutzers 
  • Bewertet am 10.2.2020