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VaxCare
Was ist VaxCare?
Kostenfreie Impfungen | Patientenmanagement | End-to-End-Inventarmanagement | eGA-Integration (elektronische Gesundheitsakte)
Lösung für medizinische Fachkräfte, um alle Aspekte von Impfungen von Anfang bis Ende zu verwalten. Von der Bestandstransparenz über automatisierte Auffüllung bis hin zu Informationen über tägliche Impfungen und Patientenverfolgung – diese Software ist ein komplettes Impfmanagementsystem. Dienstleistungsunternehmen können wieder das tun, was sie am besten können: Erkrankte versorgen.
Für: Pädiatrische Fachkräfte | Innere Medizin | Familienpraxen
Wer verwendet VaxCare?
Die Impfstoffmanagementlösung hilft pädiatrischen Fachkräften, Kliniken für innere Medizin und Familienpraxen.
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VaxCare
Bewertungen über VaxCare
Love VaxCare
Kommentare: Amazing experience. It really helps the flow of immunizations and ease of not worrying about having stock!
Vorteile:
The ease of use and not having to stress about inventory!
Nachteile:
That we did not have it or utilize the services sooner!
Antwort von VaxCare Corp.
letzten Monat
Hi Katlyn, So glad to hear that you have had an amazing experience with us! Thank you for choosing VaxCare!
Ease of having Vaxcare
Kommentare: We have been a customer for several years now and the ease of having the vaccines available.
Vorteile:
The ease of having vaccines readily available. Checking insurance coverage of each vaccine for the patients.
Nachteile:
When the system is down to check the eligibility.
Antwort von VaxCare Corp.
vor 5 Monaten
Hi Julie - Thank you for your partnership over the years and for your feedback. Happy to hear that you have had a great experience with us!
Worst experience of my medical career
Kommentare: This is without a doubt the worst experience of my medical career. We agreed to try Vaxcare because it increased our ability to offer vaccines. However, after having someone drop off the equipment, there was no follow=up by the company. We literally could not use the system for six months and had to repeatedly attempt to contact them. It took them months to get the patient data uploaded, and it all had to be manually entered until it was, which took hours of staff time. The agreement was that they were supposed to purchase our inventory and then supply all the vaccines and compensate us $15 per vaccine for administration. They claimed our vaccine supply as their own, but never paid us for it. They only offered us less than half what we had paid for the vaccines, so we wouldn't have accepted the offer anyway (we were told that they would purchase our supply at our cost, but they never offered that). They now are trying to tell us that we owe them for those vaccines, even though they never purchased them from us. They only paid us $90 total for administering the vaccines for the entire year. That is compensation for only six vaccines, despite administering hundreds of vaccines for them. Their system is supposed to update the state vaccination database, but it rarely works. We had to make an appointment to speak to someone about problems, but they wouldn't keep the appointment. The only communication we had with them was apparently from a low level employee that is uninformed...
Vorteile:
They had vaccines, has promise, but that promise is not fulfilled
Nachteile:
Difficult to ImplementPoor supportWe lost thousands of dollarsDatabase did not always workPatients ended up getting billed for vaccines instead of insurances
It works for us
Kommentare: It has been a blessing for our clinic. It is a cost-effective means for immunizations that fits a small rural health department perfectly. We greatly appreciate VaxCare's willingness to listen and work through any issues. It has been a true partnership.
Vorteile:
Convenient, cost effective, and the ability to adapt it to our practice.
Nachteile:
We have not encountered major issues. There are technical glitches on occasion, but nothing major.
Antwort von VaxCare Corp.
vor 3 Monaten
Hi Joel, Thank you for the review! We are glad to hear that we have been a blessing for your health department. Thank you for your continued partnership!
Great program for small rural health departments
Kommentare: We have been with Vax care since 2015 and have always had a great experience when it comes to meeting the needs for our community.
Vorteile:
Vax care is a great program for vaccines for all ages, especially in the rural area's. Inventory management is easy and ordering vaccine and supplies is an easy process as well.
Nachteile:
nothing at this time, we have always had a great experience working with them.
Antwort von VaxCare Corp.
vor 5 Monaten
Hi Audrey, Thank you so much for your continued partnership with us. I am glad that VaxCare has been a great solution and an easy process for your rural health department.
Vaxcare is an awesome tool!
Kommentare: My experience with VaxCare has been nothing but top notch!
Vorteile:
We are able to provide risk free vaccines, the VaxCare system is so easy to use and provides us real time vaccine coverage which has increased the number of vaccines we give, easy inventory management, and the support team is promptly responsive, knowledgable and efficient in answering questions or solving issues.
Nachteile:
Can't think of anything I don't like about it.
Antwort von VaxCare Corp.
vor 3 Monaten
Hi Susan, We are glad to hear it! Happy that we have been an awesome tool for your practice. Thank you for your review!
10 OUT OF 10!!
Kommentare: I DEAL WITH THE SUPPORT TEAM OFTEN DUE TO MY INCOMPETENCE ON THE COMPUTER SCHEME LOL THEY ARE THE EASIEST TO DEAL WITH AND ALWAYS SO VERY NICE. 10 OUT OF 10!!
Vorteile:
VAXCARE IS A VERY EASY SYSTEM TO USE AND IF SOMETHING HAPPENS THAT I DON'T KNOW WHAT TO DO IT IS SO EASY TO CALL THE SUPPORT TEAM AND THEY ARE ALWAYS MORE THAN WILLING TO HELP!
Nachteile:
I HAVE NOTHING NEGATIVE TO SAY ABOUT VAXCARE!
Antwort von VaxCare Corp.
vor 3 Monaten
Hi Heather, Thank you for the positive feedback! Happy to hear that your experience has been 10/10!
VAXCARE IS A MUST!
Vorteile:
Easy to use, verify patient insurance coverage, bidirectional to GA Immunization Registry
Nachteile:
Nothing; I do not have to purchase vaccines
Antwort von VaxCare Corp.
vor 6 Monaten
Hi Jonathan! Thank you very much for your review and continued partnership - we appreciate your feedback!
Happy with the service!
Kommentare: Overall, our experience with has been excellent and we would happily recommend VaxCare to any practice!
Vorteile:
Easy to use, vaccines are sent to us automatically.
Nachteile:
Sometimes supply is limited but not usually an issue for us.
Antwort von VaxCare Corp.
vor 5 Monaten
Hi Dr. Manning - Thank you so much! Happy that your experience with us has been excellent!
So Glad We Have VaxCare
Kommentare: I wish I had VaxCare 3 years ago. I would have much less gray hair and slept many more hours instead of tossing and turning at night.
Vorteile:
VaxCare takes the guess work out of the billing process
Nachteile:
I can't think of a thing. The whole process is fast and easy.
Antwort von VaxCare Corp.
letzten Monat
Hi Dana! We are happy to hear that your experience has been great! Thank you for your continued partnership!
VaxCare Wyoming
Kommentare: This program is very beneficial for our community.
Vorteile:
The ease of the program. It is great for the community.
Nachteile:
Sometimes the count is off. But that is easily fixed.
Antwort von VaxCare Corp.
vor 5 Monaten
Hi, Stacey - Thank you so much! Your feedback and partnership is greatly valued! We are happy to hear that VaxCare has been helpful for you and your community.
Highly Recommend.
Kommentare: Great! The communication is excellent. I love the reminder emails we get when it's time to order; It helps our practice stay on track. Especially with the Forecast feature. It keeps us prepared for cold and flu season.
Vorteile:
Ease of use. The layout of the website is simple and communication is great.
Nachteile:
The website periodically won't load when toggling between menu options.
Antwort von VaxCare Corp.
vor 5 Monaten
Hi, Laurel - Thank you very much for your feedback! We are happy to hear that you have had a great experience with us and that we are able to keep your practice on track!
Director of managed care, medical assistant supervisor
Kommentare: I had the best experience with vaxcare no issues
Vorteile:
super easy to you the system. I truly enjoy using the system
Nachteile:
nothing everything works great, I have no issues
Antwort von VaxCare Corp.
vor 6 Monaten
Hi Herlinda, thank you very much for your review and continued partnership! We appreciate your feedback!
Great company!
Kommentare: We have worked with VaxCare for over 10 years and I've never had a problem that wasn't easily resolved.
Vorteile:
VaxCare is very easy to work with. They keep our vaccine stocked without delays. It is great to be able to offer private insurance vaccine without the hassle of becoming a provider and billing the insurance companies.
Nachteile:
Sometimes their website is slow with eligibility checks, creating a longer wait for some patients.
Antwort von VaxCare Corp.
vor 6 Monaten
Hi Lisa! Thank you so much for your review and for 10+ years of partnership. We are glad that VaxCare has been an easy and beneficial program for you.
Public Health Director
Vorteile:
VaxCare is a cost-effective way to provide vaccine coverage for patients who have private health insurance or are private pay.
Nachteile:
We are unable to transfer vaccines that are expiring soon (within 3 months) to another facility.
Antwort von VaxCare Corp.
vor 3 Monaten
Hi Kristy, Thank you for the review and your continued partnership!
Easy process
Kommentare: Vaxcare has really been great for our small clinic. It takes the billing out of our hands.
Vorteile:
It is very user friendly; easy to keep track of our vaccines
Nachteile:
Running Medicare- and it's not even a big deal- it takes time to run patient's Medicare and then have to have the patient sign for it as well
Antwort von VaxCare Corp.
vor 6 Monaten
Hi Megan! We are glad that we have been a great solution for your clinic. We understand that Medicare does take time to run - we value your feedback on this matter. Thank you again for your review and continued partnership!
Survey for vaccines
Kommentare: Good. Good customer service. Reasonable price
Vorteile:
Having vaccines in house convenient easy to use
Nachteile:
Having to order Vaccines Then wait on them.
Antwort von VaxCare Corp.
letzten Monat
Hi Cynthia, Thanks for the review! Glad to hear that VaxCare has been convenient for your practice!
great product but needs better communication
Kommentare: Great product to help the busy practices, I strongly feel like, better communication on preventing inventory losses /partner claims and insurances out of network can be better. Also would hope physical training in person can solve the problems.
Vorteile:
organized, time saver, financially viable
Nachteile:
losing money on partner claims,not communicating with us about tricare and umr insurances being out of network
Antwort von VaxCare Corp.
vor 6 Monaten
Hi Vijaya, I'm glad VaxCare is helping your team save time and money and stay organized. That's our goal! We would love to learn more about how we could help with communication. We have a current initiative in beta right now that provides regular communication about inventory loss and partner bill. If you would like to be included, please email me directly. Gartner will include my contact info via email. Thanks
Positive Experiences with VaxCare
Kommentare: Only positive experiences. Very knowledgeable and pleasant customer service when needed.
Vorteile:
Ease of setting up with our office and experienced support when needed.
Nachteile:
Can't think of a thing at the present time.
Antwort von VaxCare Corp.
vor 6 Monaten
Hi Gayle! We are glad that you have had a positive experience with us. Thank you for your positive review!
Excellent Service
Kommentare: Vax Care has been easy to work with. From training to customer support.
Vorteile:
Vax Care is an easy system to use & walk through to do everything from inventory to checking plan coverage before administering a vaccine to a patient.
Nachteile:
I have not had a bad experience with Vax Care.
Antwort von VaxCare Corp.
vor 3 Monaten
Hi Erin, Thank you so much for this review. Happy to hear that you have had a great experience with us!
Family Practice review of VaxCare
Kommentare:
It took a while to get use to their program.
They did go thru a employee change and it was for the better.
Now I get my vaccines when needed and inventory stays correct on both their side and our side.
Vorteile:
Having them on board with our practice has been able to save us time and money. Keeping up with inventory is much easier.
Nachteile:
They decide when it is time to send more vaccines.
Antwort von VaxCare Corp.
vor 6 Monaten
Hi Ginger! Thank you for your positive review - we are glad you are able to get your vaccines. Thank you for your partnership!
You can take care with VaxCare
Kommentare: Es un buen software, ayuda mucho con el inventario y la gestión de vacunas, lo recomiendo bastante.
Vorteile:
Es un software muy útil y intuitivo pues su uso es fácil para cualquiera y así mismo el manejo que tiene de la información de los clientes.
Nachteile:
El soporte al cliente podría ser mejor debido a que algunas veces el programa pierde conexión.
Had high hopes, but disappointed
Kommentare: It hasn't been smooth sailing, we are looking to drop.
Vorteile:
Helped shorten work flow of the vaccination process, helped save us money- not a whole lot, especially when we factor in the amount of time the issues we've had to deal with.
Nachteile:
They don't handle VFC, they take a large portion of admin fees, they bill my patients for high amounts that are out of network from their PC (they get confused because the invoice is from a random doctor in FL). The scanner is faulty and takes a few times to register the vaccine. The customer service is terrible.
Streamlines Vaccine Workflow
Kommentare: The customer service is great - all the reps are kind and patient. Emailing the team is also another great option, as they respond within 24-36 hours. There are some barriers when talking about patients, as they don't first ask for DOB or ACCT #, so at times, I'm having to spell a patient's last name that could be very similar, i.e. Johnstons, Howards, etc...
Vorteile:
When it comes to checking out vaccines for patients, it automatically prompts you if the vaccine is out of age range. It is an added safety feature - given vaccines can look similar, it does a double check to ensure you're administering the appropriate medications. I also appreciate the automated system of sending vaccines. After doing weekly inventory and having set thresholds for certain vaccines, it takes the guesswork out of when to order and even the act of having to order.
Nachteile:
It doesn't quite capture the expiration dates consistently. We are finding some vaccines need to be removed 1-2 weeks after the expiration date and it's a concern for safety as well.
Easy to use but doesn't always work
Vorteile:
The product is somewhat easy to use when it works. I like the fact that we can check inventory and orders that are ready to ship.
Nachteile:
When checking eligibility it will sometimes does not work. I really struggle with getting signed consents to Vaxcare. They are supposed to be uploaded but for some reason they never make it to them. There is no way partner bill so that is very confusing when it comes to who billed what.
Antwort von VaxCare Corp.
vor 5 Jahren
Hi Angie, thank you so much for the feedback. I understand there was an intermittent issue with our eligibility on the Friday that you filled this out. I assure you this was temporary. Our eligibility messaging speed is 4.0 seconds on avg for the year. If consent forms and PB doses are causing you any trouble, I will have your Customer Success Advisor reach out and consult with your team. The system is updated and configured to accommodate these workflows seamlessly. We will make sure your team feels confident in their use and the results it produces. Thanks again for the feedback.