Ascent360

Incredible Support

Vorteile:

The service you get from Ascent is the highlight. They are great partners who can help you accomplish anything you set out to do. They're willing to let you be as autonomous or hands on as you need. As our sophistication as an org grew, they're ability to evolve and become more consultative and strategic matched it.

Nachteile:

It's getting better, but at times the speed of the software is slower than what I've seen from other systems.

CRM for the people!

Kommentare: Very, very positive. I recommend them at every opportunity. Automation really streamlined and greatly enhanced our feedback mechanisms.

Vorteile:

We have a small marketing staff, but with big needs. When we were preparing for a ski season during the pandemic, it became immediately clear we needed a CRM to keep in touch with guests regarding requirements of our guests. The pre-arrival emails were successful and easy to deply, in addition to the other communications tools.

Nachteile:

I wish there were more options for analytics out-of-the box, but the tools are sufficient. I was weary of handing off the email design to other staff members due to the complexity.

Ascent360 for our Bike Shop

Kommentare: I've spent much less time uploading email lists and keeping them current. Email automation has both increased our customers experience and driven traffic in stores

Vorteile:

The integration was painless and it's great for us to have our customers loaded into our email client right away without any data dumping or manual uploading. I appreciate that it's easy to build up lists for specific customers and contact them right away

Nachteile:

The email builder is ok. I'd love to have a website email pop up functionality come straight from Ascent360

Ascent360 for Resort Use

Vorteile:

The ability to integrate all of our different resort programs into Ascent360 and create targeted marketing campaigns depending on our needs is an invaluable tool and has resulted in measurable growth. The ability to automate these campaigns makes it easy to set and forget, saving time.

Nachteile:

There is a bit of a learning curve when using Ascent360; however, once you learn the program it's fairly easy to manage.

An Indispensable Part of Our Marketing and Customer Relationship Building

Kommentare: Our original problem dealt with multiple silos of information that we needed combined into one integrated database. Since that time, Ascent360 has grown to include all of our email sends, customer survey results, developing a bridge between our point of sale system and our traffic counters, and many more.

Vorteile:

From the very beginning, Ascent360 has provided Alpine Shop with an integrated database from multiple sources that we could use effectively to get our marketing messages out to our customers on a timely and interest-based manner. Along the way, they have been instrumental in helping us get a better idea of what aspects of our marketing were most successful and getting direct feedback from our customers. We've worked with Ascent360 for more than 10 years at this point, and every account manager that I have worked with has helped add more and more effective tools for us to use. Can't recommend them highly enough

Nachteile:

The only thing that I have had problems with have been almost exclusively with the audience selector which can hang on some requests. Every time that issue has come up, however, an account rep has taken care of the issue in a matter of minutes.