Aptean Respond CM

Aptean Respond CM

von Aptean

Wer verwendet Aptean Respond CM?

Respond serves financial services organizations - including banking, insurance, and consumer credit - that manage complex customer complaints and want to make customer experience a key differentiator.

Was ist Aptean Respond CM?

Manage complex customer feedback and elevate the customer experience with Aptean Respond. Respond is a complaint management platform that helps teams capture and resolve complex customer complaints while identifying areas for business and process improvement. Design your ideal complaint management process, drive quality and efficiency with customizable templates and escalation paths, and identify trends and root causes with Responds interactive dashboards and reporting tools.

Aptean Respond CM – Details

Aptean

http://www.aptean.com

Gegründet 1984

Aptean Respond CM – Preisübersicht

Aptean Respond CM bietet keine Gratisversion und keine kostenlose Testversion. Weitere Preisinformationen für Aptean Respond CM findest du unten.

Kostenlose Version

Nein

Gratis Testen

Nein

Einsatz

Cloud, SaaS, Web

Installiert - Windows

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Support während der Geschäftszeiten

Aptean Respond CM Funktionen

Beschwerdemanagement Software
Fall-Management
Feedback-Management
Formularverwaltung
Klassifikation der Beschwerden
Korrekturmaßnahmen (CAPA)
Kundenreklamations-Tracking
Problem-Nachverfolgung
Qualitätssicherungs-Management
Routing
Self-Service Portal
Social Media-Überwachung
Umfrage-Management