--- description: Detaillierte Informationen über Hero zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Hero Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Reisebüro-Software ](/directory/20034/travel-agency/software) > [Hero](/software/199039/hero) # Hero Canonical: https://www.capterra.com.de/software/199039/hero Seite: 1 / 4\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/199039/hero?page=2) > Optimiere deinen Umsatz mit Hero\! Intelligente, cloudbasierte B2B-Reisebuchungsplattform, für Verkäufe im Geschäft und online. > > Bewertung: **4.8/5** von 69 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Hero? Agenten und Wiederverkäufer von Touren, Aktivitäten, Attraktionen und Transport. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.8/5** | 69 Nutzerbewertungen | | Bedienkomfort | 4.8/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.9/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.9/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.7/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 100% | (10/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Hero Travel - **Region**: Sydney, Australien - **Gegründet**: 2014 ## Gewerblicher Kontext - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Chromebook (Desktop) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Belgien, Deutschland, Dänemark, Finnland, Frankreich, Griechenland, Irland, Isle of Man, Japan, Jersey, Kanada, Luxemburg, Neuseeland, Niederlande, Norwegen, Polen, Portugal, Schweden, Schweiz und 4 weitere ## Funktionen - Angebote / Schätzungen - Berichterstattung / Analyse - Elektronische Zahlungen - Für Reisebüros - Integration in die Buchhaltung - Kundenmanagement - Online-Buchung - Preismanagement - Reiseplan erstellen - Reservierungs-Management - Zahlungsabwicklung ## Integrationen (11 insgesamt) - Checkfront - Cloudbeds - FareHarbor - ProCharter Tour - ResPax - Rezdy - SiteMinder - Stripe - Stripe Terminal - Xero - Zaui ## Optionen für Kundensupport - E-Mail/Helpdesk - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Reisebüro-Software ](https://www.capterra.com.de/directory/20034/travel-agency/software) ## Alternativen 1. [Perk](https://www.capterra.com.de/software/171040/travelperk) — 4.7/5 (421 reviews) 2. [Signature](https://www.capterra.com.de/software/181137/signature) — 4.8/5 (29 reviews) 3. [Toogo](https://www.capterra.com.de/software/160230/toogo) — 4.8/5 (40 reviews) 4. [WeTravel](https://www.capterra.com.de/software/163474/wetravel) — 4.8/5 (524 reviews) 5. [Ezus](https://www.capterra.com.de/software/190113/esus) — 4.7/5 (60 reviews) ## Nutzerbewertungen ### "Amazing user friendly platform" — 5.0/5 > **Andrew** | *27. Februar 2020* | Gastgewerbe | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Hero provides, clear and concise reporting - easy to analyse > > **Nachteile**: We haven't yet discovered many cons with Hero\! > > The team provide great, personal customer service and support ----- ### "Great system" — 5.0/5 > **Leslie** | *31. Mai 2020* | Marketing & Werbung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I have been involved with Hero Booking System since the start and highly recommend it. I deal with a few tourism companies, and have been greatly involved in the back end with loading the tour products and maintaining their information. The support service has always been amazing. > > **Nachteile**: No cons at all. If I have ever encountered a problem their service team are prompt and thorough . > > I highly recommend Hero Booking system. It is safe, trustworthy and easy to use and understand. The \[SENSITIVE CONTENT HIDDEN\] and the crew are all very approachable and available to talk you through any questions. Their service is second to none. ----- ### "Review" — 3.0/5 > **Madison** | *27. Februar 2020* | Marketing & Werbung | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: Being able to book tours search tours, set up specific times, edit quotes, have multiple quote drafts set up and putting customers refunds in the Pax Wallet instead of refunding. > > **Nachteile**: That you can't call someone for customer support. Sometimes you don't get an answer on the live chat for a few minutes and then you gotta message again to try and get someone's attention. They are also in a different time zone, so when you need to get a hold of the Finance Team or higher up, you gotta wait til the next day to see if they replied back with any results. Sometimes your trying to process a refund and the Hero Team has to handle it on there end. They would tell me I can tell the customer to expect their refund in their account in 5 - 11 business days. But a couple times in the past they would forget to actually process the refund after they fixed the quote and I would receive an email from the customer two weeks later asking why they haven't received their refund... When I contact the Hero Team on the status of the refund, they find out it was missed and the customer will have to wait another 5-11 business days for their refund. > > It's got its kinks but it's a pretty cool tool to use with lots of features for my job. I love the amount of information is stored for each activity. ----- ### "Super user friendly & innovative" — 5.0/5 > **Marketa** | *28. Mai 2020* | Erholungseinrichtungen & -dienstleistungen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: - It's so easy to use / train new staff - Outstanding support - Great visibility of commission (% and amount) - Weekly invoicing - Zero issues with any types of payments - Timeline view for product availability > > **Nachteile**: None really. Whenever there's some glitch it gets fixed so fast after contacting the lovely support team \#GoHero > > Hero is an amazing platform connecting our industry. If you are a small agent you've got absolutely nothing to loose by signing up with Hero - quite the opposite - you'll gain instant access to thousands of products you can start selling immediately and start earning commission. Love the invoicing and DD weekly - all automated so no need to worry about any accounting at all. With Hero you can only WIN - always ----- ### "Amazing product with the support to back it up." — 5.0/5 > **Verifizierter Rezensent** | *11. Juni 2020* | Freizeit, Reisen & Tourismus | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Introducing Hero not only improved our booking process but saved us time and money. The customer service is second to none. A great function of the software is that you can share the booking screen with customers which adds a layer of transparency and confidence in the service. > > **Nachteile**: The only negative was that we didnt start using this software earlier\! ----- Seite: 1 / 4\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/199039/hero?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/199039/hero) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Strukturierte Daten