Was ist Acefone?

Acefone is a leading provider of cloud telephony services like VoIP phone systems, toll-free numbers and contact centers - each meant to simplify and automate your business communication processes. Be it 24x7 support, an all-in-one admin portal, HD audio or reliable, customizable remote solutions, our products are built for your convenience. With Acefone, you always get the very best. Start your 14-day FREE trial today.

Wer verwendet Acefone?

We serve Small, Medium and Large enterprises for all their telephony needs and specialize in powerful integrations along with bespoke solutions as per the business requirements.

Wo kann Acefone bereitgestellt werden?

Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil)

Über den Anbieter

  • Acefone
  • 2019 gegründet
  • Telefon-Support
  • 24/7 Live-Support
  • Chat

Erhältlich in diesen Ländern

Vereinigtes Königreich

Sprachen

Englisch

Über den Anbieter

  • Acefone
  • 2019 gegründet
  • Telefon-Support
  • 24/7 Live-Support
  • Chat

Erhältlich in diesen Ländern

Vereinigtes Königreich

Sprachen

Englisch

Acefone – Videos und Bilder

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Videos zu Acefone
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Kosten ähnlicher Produkte wie Acefone vergleichen

Acefone

4,99 £/Monat
Kostenlose Version
Gratis Testen
Nicht verfügbar
Kostenlose Version
Gratis Testen
10,00 $/Monat
Kostenlose Version
Gratis Testen
Nicht verfügbar
Kostenlose Version
Gratis Testen

Acefone Funktionen

  • API
  • Aktivitäts-Dashboard
  • Alarmfunktion / Benachrichtigungen
  • Anpassbare Berichte
  • Anrufaufzeichnung
  • Anrufer-ID
  • Anruferprofile
  • Anruftext-Aufzeichnung
  • Anrufverfolgung
  • Anrufverteilung
  • Anrufüberwachung
  • Archivierung & Aufbewahrung
  • Audio / Video-Konferenzen
  • Aufzeichnung
  • Aufzeichnung bei Bedarf
  • Automatische Anrufannahme
  • Automatische Anrufverteilung
  • Automatisches Telefonwahlgerät
  • Berichterstattung / Analyse
  • Berichterstattung und Statistik
  • Berichterstattung über Anrufe
  • Call Screening
  • Call-Center-Management
  • Chat / Messaging
  • Computer Telephony Integration
  • Dateitransfer
  • Drittanbieter-Integration
  • Echtzeit-Analytik
  • Echtzeit-Berichterstattung
  • Echtzeit-Chat
  • Echtzeitüberwachung
  • Filesharing
  • Für Cloud-Telefonsysteme
  • Für kleine Unternehmen
  • IVR / Spracherkennung
  • Kollaboration mehrerer Nutzer
  • Kommunikationsmanagement
  • Konferenzschaltung
  • Konferenzschaltungen
  • Kontaktmanagement
  • Management der Anruflisten
  • Mobiler Zugriff
  • Multi-Channel-Kommunikation
  • Online-Sprachübertragung
  • PBX
  • Programmierte Aufnahme
  • Rollen-basierte Genehmigung
  • Rückruf-Terminplanung
  • SIP-Trunking
  • SMS-Nachrichtenversand
  • Sprachanrufe
  • Suchen / filtern
  • Syndikat-Gruppen
  • Telefon-Tasteneingabe
  • Umleitung der Anrufe
  • Vereinheitlichte Kommunikation
  • Verfolgung von Interaktionen
  • Videokonferenzen
  • Virtuelle Erweiterungen
  • VoIP-Verbindung
  • Voice-Mail
  • Voicemail-Transkription
  • Warteschlangenmanagement
  • Wechselseitige Audio & Video
  • Weiterleitung von Anrufen (Call Routing)
  • Werkzeuge zur Zusammenarbeit

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PureCloud macht Kundenbeziehungen einfach. Wir verbinden Telefon, E-Mail und Chat durch ein einziges Tool für eine bessere Kundenbindung.

Bewertungen über Acefone

Durchschnittliche Bewertung

Gesamt
4,8
Benutzerfreundlichkeit
4,7
Kundenservice
4,8
Funktionen
4,7
Preis-Leistungs-Verhältnis
4,7

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
83%
4
15%
1
2%
Neil
Neil
Director of Business Development in Kanada
Verifizierter Nutzer auf LinkedIn
Krankenhausversorgung & Gesundheitswesen, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Acefone is an excellent choice for any companies online phone system and IVR needs.

5,0 vor 2 Monaten Neu

Kommentare: Overall, I can not say enough good things about Acefone. I had never heard of them prior to testing out a few other IVR Integrations with the Zoho Software we use. I was getting so frustrated trying to find a company that would take the time to understand our requirements and then offer honest and cost effective solutions. The Zoho Telephony integrations have 50 or more choices. I started at the top and read through every one of the offers. Finally, I selected Acefone. [SENSITIVE CONTENT] called me back promptly after I filled out their inquiry form. I explained both the specific requirements our company had as well as the experiences we had with the trials of other telephone products. He briefly reviewed the benefits of Acefone and then took a day to review each of our requirements and then find solutions for us on how Acefone could resolve the issues we were facing. While some of the solutions were directly in Acefone, others required third party integrations. Still, it was very refreshing to know that I was being taken care of, and that my client service representative actually treated my company as a challenge and took the time to figure out an economical solution. I doubt you will find that kind of prudent and exemplary support from many other companies these days. I am really looking forward to working with Acefone and growing my businesses.

Vorteile:

So far, I am very happy with the ease of use. The main dashboard and layout of the entire system is straight forward and can be setup and configured quickly and easily. You can record your own voicemail and IVR messages as well as choose from a huge number of male and female voices and different accents which will read the words you type and create the greeting or voicemail. The product integrates seamlessly into the Zoho Software we use, as well as Microsoft Teams and Google products. I am looking forward to setting up our outgoing call centre. We have looked at over 10 different solutions and all were extremely high priced and had options we did not require. Acefone seems to be a very flexible solution company that will figure out the most cost effective solutions to our company requirements.

Nachteile:

So far, I can not think of anything that has been an issue yet. The onboarding session with the Onboarding Specialist [SENSITIVE CONTENT] was AWESOME and our Client Services Representative [SENSITIVE CONTENT] is so accommodating, I really have nothing I can say is a downside to this company or product.

Dean
CEO in UK
Konsumgüter, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

great on boarding process

4,0 letzten Monat Neu

Vorteile:

great service quick setup software is great !

Nachteile:

can't think of anything that could be improved service and features are great!!!

Eric
Director of Business Development in USA
Logistik & Lieferkette, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

United States Customers Stay Away

1,0 vor 11 Monaten

Kommentare: Horrible, waste of time, and a complete frustration

Vorteile:

1. The customer support team tries their best to be helpful. The issue is getting them to return a call or email.

Nachteile:

1. Reoccurring Voice Quality Issues - Took over 5 calls with tech support to make calls understandable 2. Calls not connecting - This still doesnt connect for 5-10 calls per day 3. SMS not working - After many requests to activate and later fix SMS 4. Required to add country code to all calls even for my own country (+1 for United States) - This is an issue for all numbers in my contact list that did not have country codes added. 5. I am now unable to port out my number for over a week - The port out information they provided is incorrect. 6. Their IT teams says they are 24/7, but they consistently try to call in the middle of the night (12am-4am) even though we advised many times that we are in PST

Antwort von Acefone

vor 6 Monaten

Hi Eric, we are extremely glad that you have shared your concerns with us. At the same time, we are extremely sorry that you had to face so many issues. Our US capabilities are still in progress, and we will make sure that your review reaches our product team so, in the near future, we can optimise the user experience in a better way. Acefone currently provides most of its service in the UK, and we are slowly expanding ourselves in the United States as well. The bugs in the IOS applications will be fixed soon with an upcoming update. Whatever problems you faced, we apologise again for it, and we'll make sure that this doesn't happen again. Thank you so much for sharing your review; it actually matters to us and helps us develop a better product. You can get in touch with our team at contact@acefone.com or call us at 0800-084-3663 any time with your concerns, and we'll make sure to provide you with a solution. ~Team Acefone

israr
director in Pakistan
Transport/Güterfrachtverkehr/Schienenverkehr, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

cheap calling and quality services

5,0 letzten Monat Neu

Kommentare: i have been using them more than two years had no complain

Vorteile:

perfect voip services both countris uk and usa

Nachteile:

so far no cons found in their system recommend their services

Sanja
Managing director in UK
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

acefone

5,0 letzten Monat Neu

Vorteile:

The software is easy to follow, has all features required.

Nachteile:

I've just started to using the software so I can point to any cons so far.