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seit 15 Jahren bei der Softwareauswahl

Was ist Acefone?

Acefone ist ein Anbieter von VoIP-Lösungen, dem mehr als 10.000 renommierte Unternehmen vertrauen. Von einer garantierten Verfügbarkeit von 99,99 % und 24/7/365-Support bis hin zu unbegrenzten Anrufen – erhalte alles, was dein Unternehmen für einen einwandfreien Kundenservice und einen reibungslosen Betrieb benötigt. Vergrößere deine Reichweite und maximiere deine Konversionen jederzeit und überall. Mit Acefone bist du bestens bedient. Starte deine 14-tägige kostenlose Testversion.

Wer verwendet Acefone?

Der Anbieter betreut kleine, mittlere und große Unternehmen in allen Bereichen ihrer Telefoniebedürfnisse und ist spezialisiert auf leistungsstarke Integrationen und maßgeschneiderte Lösungen, die auf die Anforderungen des Unternehmens abgestimmt sind.

Acefone Software - 1
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Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Acefone

Durchschnittliche Bewertung

Gesamt
4,7
Benutzerfreundlichkeit
4,7
Kundenservice
4,8
Funktionen
4,7
Preis-Leistungs-Verhältnis
4,8

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
85%
4
11%
3
2%
1
3%
Neil
Neil
Director of Business Development in Kanada
Verifizierter Nutzer auf LinkedIn
Krankenhausversorgung & Gesundheitswesen, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Acefone is an excellent choice for any companies online phone system and IVR needs.

5,0 vor 2 Jahren

Kommentare: Overall, I can not say enough good things about Acefone. I had never heard of them prior to testing out a few other IVR Integrations with the Zoho Software we use. I was getting so frustrated trying to find a company that would take the time to understand our requirements and then offer honest and cost effective solutions. The Zoho Telephony integrations have 50 or more choices. I started at the top and read through every one of the offers. Finally, I selected Acefone. [SENSITIVE CONTENT] called me back promptly after I filled out their inquiry form. I explained both the specific requirements our company had as well as the experiences we had with the trials of other telephone products. He briefly reviewed the benefits of Acefone and then took a day to review each of our requirements and then find solutions for us on how Acefone could resolve the issues we were facing. While some of the solutions were directly in Acefone, others required third party integrations. Still, it was very refreshing to know that I was being taken care of, and that my client service representative actually treated my company as a challenge and took the time to figure out an economical solution. I doubt you will find that kind of prudent and exemplary support from many other companies these days. I am really looking forward to working with Acefone and growing my businesses.

Vorteile:

So far, I am very happy with the ease of use. The main dashboard and layout of the entire system is straight forward and can be setup and configured quickly and easily. You can record your own voicemail and IVR messages as well as choose from a huge number of male and female voices and different accents which will read the words you type and create the greeting or voicemail. The product integrates seamlessly into the Zoho Software we use, as well as Microsoft Teams and Google products. I am looking forward to setting up our outgoing call centre. We have looked at over 10 different solutions and all were extremely high priced and had options we did not require. Acefone seems to be a very flexible solution company that will figure out the most cost effective solutions to our company requirements.

Nachteile:

So far, I can not think of anything that has been an issue yet. The onboarding session with the Onboarding Specialist [SENSITIVE CONTENT] was AWESOME and our Client Services Representative [SENSITIVE CONTENT] is so accommodating, I really have nothing I can say is a downside to this company or product.

Antwort von Acefone

vor 2 Jahren

Thank you Mr Neil for choosing Acefone and for sharing your valuable feedback with us. We're glad you liked our onboarding process. Our team is always all ears when it comes to you because we value you choosing us when you could've gone anywhere else. If there's anything else you'd like to share more, reach out to us at contact@acefone.com or at 0800-084-3663. ~Team Acefone

Lee
Manager in UK
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Feature Packed and cheaper than a standard single BT phone line

5,0 vor 3 Jahren

Kommentare: I recently signed up for an account with Acefone for my company to keep operational during Covid-19 lockdown. I had very little VOIP knowledge but Acefone were extremely helpful. I had one point of contact [SENSITIVE CONTENT HIDDEN]. throughout the whole process and I had as much technical help as needed. The technical support was second to none, they actually did most of the work remotely so this setup is highly recommended even for individuals or companies with limited technical skills. An added bonus is that it works out cheaper than my existing single BT Phone Line. I have no hesitation in recommending Acefone to anyone who wishes to have a professional telephone system at a reasonable cost.

Vorteile:

The setup process was so easy, it was all done remotely by technical support. Loads of features included that usually cost more with other suppliers. [SENSITIVE CONTENT HIDDEN] was a great help when designing a package that best suited my business needs. I would highly recommend.

Nachteile:

Too early to tell, but so far I have no gripes about this software.

Antwort von Acefone

vor 3 Jahren

Thank you very much for your valuable time. We are always delighted to hear from you. We are glad that you could take advantage of our auto-provisioning system, which has been built to make set-up easy for customers like you. Similarly, we appreciate that you found our pricing suitable; we strongly believe that a business necessity such as your communication system should not burn a hole in your pocket. Feel free to connect with us anytime. Write to us at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone

Mohammed Nakash
Director in UK
Fluggesellschaften/Luftfahrt, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

[sensitive content hidden]

5,0 vor 2 Monaten Neu

Vorteile:

Just spoken to one of the customer representative [sensitive content hidden] who was very efficient in his work explained everything to me in a perfect manner hats off to the guy .

Nachteile:

no cons so far faced

Eric
Director of Business Development in USA
Logistik & Lieferkette, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

United States Customers Stay Away

1,0 vor 3 Jahren

Kommentare: Horrible, waste of time, and a complete frustration

Vorteile:

1. The customer support team tries their best to be helpful. The issue is getting them to return a call or email.

Nachteile:

1. Reoccurring Voice Quality Issues - Took over 5 calls with tech support to make calls understandable 2. Calls not connecting - This still doesnt connect for 5-10 calls per day 3. SMS not working - After many requests to activate and later fix SMS 4. Required to add country code to all calls even for my own country (+1 for United States) - This is an issue for all numbers in my contact list that did not have country codes added. 5. I am now unable to port out my number for over a week - The port out information they provided is incorrect. 6. Their IT teams says they are 24/7, but they consistently try to call in the middle of the night (12am-4am) even though we advised many times that we are in PST

Antwort von Acefone

vor 2 Jahren

Hi Eric, we are extremely glad that you have shared your concerns with us. At the same time, we are extremely sorry that you had to face so many issues. Our US capabilities are still in progress, and we will make sure that your review reaches our product team so, in the near future, we can optimise the user experience in a better way. Acefone currently provides most of its service in the UK, and we are slowly expanding ourselves in the United States as well. The bugs in the IOS applications will be fixed soon with an upcoming update. Whatever problems you faced, we apologise again for it, and we'll make sure that this doesn't happen again. Thank you so much for sharing your review; it actually matters to us and helps us develop a better product. You can get in touch with our team at contact@acefone.com or call us at 0800-084-3663 any time with your concerns, and we'll make sure to provide you with a solution. ~Team Acefone

Ian
Company Director in UK
Computer-Software, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Awesome support

5,0 vor 3 Monaten

Kommentare: Awesome! Aman was so helpful and really understood the needs of our business.

Vorteile:

How helpful the support was in setting up the system

Nachteile:

That the call quality wasn't so good but found out this was because we were using the wrong software