Acefone

Acefone is an excellent choice for any companies online phone system and IVR needs.

Kommentare: Overall, I can not say enough good things about Acefone. I had never heard of them prior to testing out a few other IVR Integrations with the Zoho Software we use. I was getting so frustrated trying to find a company that would take the time to understand our requirements and then offer honest and cost effective solutions. The Zoho Telephony integrations have 50 or more choices. I started at the top and read through every one of the offers. Finally, I selected Acefone. [SENSITIVE CONTENT] called me back promptly after I filled out their inquiry form. I explained both the specific requirements our company had as well as the experiences we had with the trials of other telephone products. He briefly reviewed the benefits of Acefone and then took a day to review each of our requirements and then find solutions for us on how Acefone could resolve the issues we were facing. While some of the solutions were directly in Acefone, others required third party integrations. Still, it was very refreshing to know that I was being taken care of, and that my client service representative actually treated my company as a challenge and took the time to figure out an economical solution. I doubt you will find that kind of prudent and exemplary support from many other companies these days. I am really looking forward to working with Acefone and growing my businesses.

Vorteile:

So far, I am very happy with the ease of use. The main dashboard and layout of the entire system is straight forward and can be setup and configured quickly and easily. You can record your own voicemail and IVR messages as well as choose from a huge number of male and female voices and different accents which will read the words you type and create the greeting or voicemail. The product integrates seamlessly into the Zoho Software we use, as well as Microsoft Teams and Google products. I am looking forward to setting up our outgoing call centre. We have looked at over 10 different solutions and all were extremely high priced and had options we did not require. Acefone seems to be a very flexible solution company that will figure out the most cost effective solutions to our company requirements.

Nachteile:

So far, I can not think of anything that has been an issue yet. The onboarding session with the Onboarding Specialist [SENSITIVE CONTENT] was AWESOME and our Client Services Representative [SENSITIVE CONTENT] is so accommodating, I really have nothing I can say is a downside to this company or product.

Feature Packed and cheaper than a standard single BT phone line

Kommentare: I recently signed up for an account with Acefone for my company to keep operational during Covid-19 lockdown. I had very little VOIP knowledge but Acefone were extremely helpful. I had one point of contact [SENSITIVE CONTENT HIDDEN]. throughout the whole process and I had as much technical help as needed. The technical support was second to none, they actually did most of the work remotely so this setup is highly recommended even for individuals or companies with limited technical skills. An added bonus is that it works out cheaper than my existing single BT Phone Line. I have no hesitation in recommending Acefone to anyone who wishes to have a professional telephone system at a reasonable cost.

Vorteile:

The setup process was so easy, it was all done remotely by technical support. Loads of features included that usually cost more with other suppliers. [SENSITIVE CONTENT HIDDEN] was a great help when designing a package that best suited my business needs. I would highly recommend.

Nachteile:

Too early to tell, but so far I have no gripes about this software.

Set UP

Vorteile:

Customization of the service opened up, capabilities we didn't have before.

Nachteile:

Not keeping up with my time request and poor communication skills from tech support

On-boarding

Vorteile:

Call recordings seems interesting feature as its unlimited and the Support seems so nice not to mention the quality of the calls

Nachteile:

None so far and will see if there is any

Very professional Team

Vorteile:

Very Very Helpful and patient with the knowledge of the process. Specially Mo helped And the platform offers no hidden charges.

Nachteile:

Nothing right now about the platform. Happy service