Wer nutzt diese Software?
Businesses in need of service-as-a-software solution for field services.
Durchschnittliche Bewertung453 Bewertungen
- Gesamt 4.4/5
- Benutzerfreundlichkeit 4/5
- Kundenservice 4.2/5
- Funktionen 4.4/5
- Preis-Leistungs-Verhältnis 4.1/5
- Startpreis 75,00 $/Monat
- Preisinformationen Billed Annually
- Kostenlose Version Nein
- Gratis Testen Ja
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
24/7 (Live Vertreter)
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 1999
Über Field Service Lightning
Salesforce helps transform the agent and customer experience in the field to drive satisfaction. Monitor performance in real time. Salesforce's real-time reporting and analytics let you tap into business data from multiple systems to know more about your customers. Drill down into data on the fly from any device. And gain visibility into agent, dispatcher, technician, and partner performance from a single platform.
Field Service Lightning Funktionen
- Abrechnung & Rechnungsstellung
- Angebote / Schätzungen
- Elektronische Unterschrift
- Mobiler Zugriff
- Online Stempeluhr
- Zahlungseinzug im Außendienst
Die hilfreichsten Reviews für Field Service Lightning
Bewertet am 18.8.2018
SalesForce is the best web-based platform to do Sales, BD and Recruiting!
Kommentare: SalesForce is a great tool that will help small to big companies in driving revenue, and helping each company drive results and performance to each client in their business development, recruiting and lead generation efforts in just a short span of time.
Vorteile: We've been using SalesForce for roughly 3 years now, and it helped us drive great ROIs due to its easy usage in terms of data entry, categorizing each client or candidate, and also the functionality it provides such as mass emails that we can add HTML codes to make it look personalized or targeted, and also the option that let us see if a client or candidate already opened the email we sent. Our Academy, BD, and Recruiting department drove great revenue because of this, and SalesForce did a great job in helping us drive sales, and place candidates to our clients in a short span of time.
Nachteile: What I least like about SalesForce is its downtimes. The only drawback I experience from SalesForce is the time to time down time it causes, but that was just minimal and not often so no harm really made.
Bewertet am 4.5.2018
Salesforce makes it easy to maintain a large group of sales prospects and integrates with outlook
Kommentare: I really like the ease of use with this CRM and the fact that it integrates with our other softwares. We operate as a sales unit, so it is essential that we are aware of what other members of the team are doing at all times, and where they stand on different leads, territories, etc. It eliminates the need for additional forms of communication, documents, spreadsheets, you name it. This is essential for any sales team out there, regardless of industry.
Vorteile: We are a sales and distribution company for a number of investment companies that run mutual funds, hedge funds etc. We have a GIANT list of prospects and trying to manage all of that in excel spreadsheets would be a nightmare when you consider that we operate as a team and not on an individual basis. It's easy enough to use and integrates well with outside software, such as outlook and excel. Great product for sales teams**.
Nachteile: I'm really not a fan of the lack of a genuine support system. If you have any issues, your only option is to email the support team and they have not been very helpful in my experience. Unless you pay for the top tier of salesforce, there's no phone number that you can call. I wish they had a decent tutorial and moreover, there are some no brainer adjustments that could really improve the CRM, such as mass email integration. Perhaps there is a way, but the fact that I have not been able to figure it out or get a decent answer from support speaks to their support system.
Bewertet am 5.2.2020
Kommentare: Overall experience is awesome. I still use this software often
Vorteile: I use this software for work, it’s very useful and easy to use. It’s good for uploading documents and sharing them.
Nachteile: I do not have anything about this software that I don’t like. Like states it’s very easy to use and good for work.
Bewertet am 6.11.2019
Everything I need on one page
Kommentare: I love that I can manage our sales team's goals vs. actuals all in one place. I can see exactly where each prospect/opportunity is in the sales process, who the contact is and information about the company all on one screen. With the links that let me get more information about each of those areas, it's a seamless process.
Vorteile: I love that, compared to Salesforce Classic, I can see all of the information about the Prospect or Client that I need all on one page. I don't have to go from one page to another
Nachteile: It's not like any of the other CRMs that our sales team has used so there was a bit of a training curve for some of them.
Bewertet am 21.12.2018
Customer Support Tool
Vorteile: Salesforce is very expansive and can be a powerful tool if it is setup correctly. The resources required (time and money) for the investment of this is....steep.
Nachteile: The same thing I like the most is the same thing I like the least. Salesforce is very expansive. It makes finding and understanding buttons complex, and making changes are complex. With the custom interface I have to use on a daily basis, I find many redundancies. There are typically 2-4 ways to do the same function on the view I'm looking at for Customer Support to assist with customer cases. The UX/UI looks outdated, and the setup is not intuitive. For example, email threads are hard to read and comments from associates on the emails get buried and are not easily viewable. For my line of work, this makes it difficult as I need to often read an entire flow of a conversation with a customer and then read critical notes an associate has left for me. Reporting on metrics (tickets resolved, etc) has also been a bear to learn and difficult to even find in how to set up.