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Was ist SpotOn?

Verändere deinen Barbetrieb mit blitzschnellen, einfach zu bedienenden POS- und Handheld-Lösungen, die den Service beschleunigen und den Umsatz steigern. Der Lösungshersteller bietet kontaktlose QR-Bestell- und Bezahloptionen, Marketing- und Bewertungsmanagement, Treueprogramme und vieles mehr.

Wer verwendet SpotOn?

Egal, ob du persönlich, online oder unterwegs verkaufst, SpotOn macht es dir leicht, Zahlungen schnell und sicher zu akzeptieren.

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SpotOn

SpotOn

4,3 (339)
99,00 $
Monat
Kostenlose Version
Kostenlose Testversion
176
27
4,2 (339)
4,2 (339)
4,2 (339)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
49,00 €
Monat
Kostenlose Version
Kostenlose Testversion
110
54
4,1 (980)
3,9 (980)
4,0 (980)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über SpotOn

Durchschnittliche Bewertung

Gesamt
4,3
Benutzerfreundlichkeit
4,2
Kundenservice
4,2
Funktionen
4,2
Preis-Leistungs-Verhältnis
4,2

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
69%
4
14%
3
4%
2
1%
1
11%
Christopher
Christopher
General Manager in USA
Verifizierter Nutzer auf LinkedIn
Restaurants, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Spot On Restaurant

5,0 vor 3 Jahren

Vorteile:

The customer service is top notch. Every time I call in, whoever is on the other line is always ready and eager to answer any questions I may have. They also provide useful input on strategy with how to create a button, modifier or how to implement an idea I have in my head and put it to use via our POS.

Nachteile:

The keyboard is the only negative thing with SpotOn. It's a funny joke amongst our staff at how awesome the system is top to bottom but the keyboard is the only part of SpotOn restaurant we don't understand.

Antwort von SpotOn

vor 2 Jahren

Thanks for the feedback! We're sorry to hear about the keyboard--send us an email at support@spoton.com and we can look into troubleshooting that for you!

Zoe
Assistant Manager, Marketing Director in USA
Restaurants, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

I definitely recommend SpotOn

4,0 vor 5 Monaten

Kommentare: Great reps, someone’s always nearby to help, very versatile. Overall I’ve enjoyed it and it works well with our restaurant amenities - happy hour, private parties, etc.

Vorteile:

Very user friendly for staff. Pretty user friendly for back of house. Tech support and (especially [sensitive content hidden]) are very responsive and helpful. I also appreciate how everything is intertwined if you go with the whole package - POS, Reserve, & Teamwork.

Nachteile:

Had black out issues and the entire POS deleted itself before dinner service one day, but it was back up and running pretty quickly. I also wish there was a way to add more than one button at a time to the menu screens list at the bottom of each screen. Very time consuming to set up, but once it’s done it’s done.

Antwort von SpotOn

vor 5 Monaten

We love to hear this! Thank you for taking the time to leave us this feedback.

Vince
President in USA
Restaurants, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Interested in SpotOn? MoveOn

1,0 vor 5 Monaten

Kommentare: I am extremely disappointed with SpotOn’s services and lack of professionalism. We entered into an agreement with SpotOn under the promise of a comprehensive food truck setup and a system that would function without internet connectivity. Unfortunately, none of these promises were fulfilled. The Kitchen Display System (KDS) has not been working as expected, and despite our repeated attempts to get help, we have received no resolution. Communication with SpotOn has been abysmal. Every request for a manager’s callback has been ignored, leaving us to deal with significant operational challenges on our own. This situation has led to the loss of multiple food truck events and forced a 24-hour delay in opening our brick-and-mortar establishment due to the menu team’s failure to complete their responsibilities. The lack of professionalism extends to the website team as well, who have consistently ignored our emails. This entire experience has been extremely frustrating and unacceptable. Given these ongoing issues, we are now seeking a full refund for the services and equipment provided, along with the termination of our contract. I urge SpotOn to address this matter immediately, as our attorney is now involved and will be sending a formal letter if this is not resolved promptly.

Vorteile:

Sales rep & installer were the only two employees from SpotOn that have attempted to rectify the ongoing issues. I’ve requested the local manager call me 5+ times now - I’ve never once heard from him.

Nachteile:

I like nothing about SpotOn. The in-house issues it’s now causing has taken it to a new level of dissatisfaction.

Antwort von SpotOn

vor 5 Monaten

Hi Vince, I know we're in the process of trying to resolve this for you! Please hold tight and we'll have some help sent your way immediately.

Kyesha
Gm in USA
Restaurants, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Do not do it

1,0 vor 4 Monaten

Kommentare: I want to love spot n but I can't. I've probably work for them more than I do running my restaurant. Its so embarrassing.

Vorteile:

The set up was easy, the system is user friendly.

Nachteile:

If it works its great but the handhelds always have issues. I have 8 handhelds most weeks I'm down to 1-2 due to systems issues. Not taking payments. Emv issues. They take up hours of my day trying to troubleshoot and it still doesn't work. I've only been open for 5 months and I have had hundreds of tickets and calls regarding fixing the same issue. Yes they expect me to troubleshoot and fix and its only temporary. Within a few more days I have to do the same thing, spent hours on the phone for a temporary fix.

Jamie
Barber in USA
Professionelles Training & Coaching, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Spot on observations

5,0 vor 6 Monaten

Kommentare: My overall experience with spot has been great! Quality Customer service, & equipment

Vorteile:

Customer service, Quality service, & merchant services

Nachteile:

Nothing, they've been great from the beginning...I haven't experienced anything i dislike yet.

Antwort von SpotOn

vor 6 Monaten

We're thrilled to hear you've had a great experience with our equipment, customer service, and rates. Thank you for this feedback!

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Gesundheit, Wellness & Fitness, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

SpotOn misled me while I had a decent service for a few months with what was then transparent pricing.

1,0 vor 6 Monaten

Kommentare: SpotOn advertised to me stellar rates, low fees, and a free machine, so I signed up to process cards with my business. Everything went well for a few months until I looked at my bank statement and saw that they started charging me more for the same program. Nothing changed on my end and my revenue stayed consistent. It took me a while to get in touch with someone to discuss and eventually cancel. They did not make me pay any penalties but nobody could provide me a valid reason as to why I had to pay more every single month without mention. I cancelled. Bad end experience overall.

Vorteile:

SpotOn does provide a competitive price for CC processing and POS systems included. They advocate cash discount pricing to eliminate credit card fees. They have multiple support lines. Month to month agreement no penalties for exiting.

Nachteile:

SpotOn increased my monthly fee rate without telling me. I had a $25/month POS system usage fee with a free Pax A920 Pro to use. Over time without mention, it went to $40 and then $50. I could not have anybody explain to me what happened. Not a fan of misleading pricing and undercuts. I cancelled.

Antwort von SpotOn

vor 6 Monaten

We're sorry to hear you had a negative experience. We are committed to price transparency and wish we had the opportunity to make this right. Thank you for taking the time to give us feedback.

Alejandro
FOOD TRUCK OWNER in USA
Lebensmittelproduktion, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Spot on survey answer by Taco-ish

5,0 vor 5 Monaten

Kommentare: Good, although once we loose a lot of money because it just did not work during a very important event.

Vorteile:

We like the POS prices, attention and services.

Nachteile:

The way the information is showed. It looks like vintage and hard to understand in the beginning.

Antwort von SpotOn

vor 5 Monaten

Thanks for the feedback! We know how important reliability is, and we're constantly working on the backend to make things operate smoothly.

Sahar
Owner in USA
Lebensmittelproduktion, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Easy working capital

5,0 vor 6 Monaten

Kommentare: Great! Same day transfer was perfect
Pay back plans is very convenient

Vorteile:

Quick & ver clear with with Question and Answer

Nachteile:

Loan amount would be helpful if it a little more

Antwort von SpotOn

vor 6 Monaten

Thank you for allowing us to support you and provide your business with extra funding.

Jackie
owner in USA
Restaurants, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Switch to Spot On

5,0 vor 10 Monaten

Kommentare: I would highly recommend SpotOn for a restaurant business. I look forward to being able to tap into more features as we grow.

Vorteile:

The customer service has been great and the variety of features it has will be helpful as we grow.

Nachteile:

The switch wasn't as easy as it looked but the customer service reps have been very quick to respond and help us through every issue.

Antwort von SpotOn

vor 9 Monaten

Thank you for your feedback on our customer service and restaurant tech! We know you'll love the reporting and other functions that are designed to help your business grow.

Bernadine
Owner in USA
Restaurants, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

I love Spot On

5,0 vor 6 Monaten

Kommentare: Ocerall the experience has been positive

Vorteile:

My rep has been very responsive. He has stuck with us through the entire sale and conversion. I highly appreciate [sensitive content hidden].

Nachteile:

We had issues with how the KDS was processing orders but it has been resolved.

Antwort von SpotOn

vor 6 Monaten

Thank you for the positive feedback! We love to hear that your rep has been so supportive.

Daniel
Director of Operations in USA
Restaurants, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

[sensitive content hidden] is STELLAR

5,0 vor 12 Monaten

Kommentare: Overall things are great. The support system is much improved than it was originally. I would still suggest that the same person working on a support ticket follow it through to the end/completion. We often have 3-4 people try to help us with issues and have to repeat the problem several times to get them up to speed. We are pleased with the improvements in reliability of the system compared to a year ago this time.

Vorteile:

[sensitive content hidden] is STELLAR! We have had the great fortune of working with him over the last 6 months. He is a man of many talents. He has helped us troubleshoot and resolve some printer issues (hardware), and worked through some programming issues (software) with our integration to R365 accounting. He is always very easy to work with and quick to respond. He is willing to really dig deep and figure out our issues. We love working with him.

Nachteile:

Early on we could tell that you were growing too fast and too big. There were lots of situations with lapse in communication and release of new features that didn't work properly. As well several times that the reporting sites when down during very busy shifts. It didn't earn a lot of trust with our teams. We really want to implement the Handheld devices for our servers and the product is completely different than the workstation. Its like teaching someone to use 2 different systems. Make them the same please. AND SOON!

Antwort von SpotOn

vor 12 Monaten

We appreciate your feedback, Daniel, and want to thank you for taking the time to leave us a review. We are constantly evolving our tech and its capabilities to better support businesses, so we've passed along your feedback on our handhelds and work stations. We're glad to hear about your experience with your Restaurant Success Manager and that you've had an improved experience with our support team. Customer service is extremely important to use. Thank you for being a part of the SpotOn family, Daniel and we look forward to continuing to help you grow your business.

Calar
Owner in USA
Essen & Trinken, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

The Dymond Experience Review

5,0 letztes Jahr

Kommentare: Most of my business comes through them because that’s where I direct my customers so there’s a trust there

Vorteile:

The convenience of the system and the help creating a menu and their hands on approach to getting me set up.

Nachteile:

I don’t like that my accounts has been charged 3 different times for amounts that should not have. They are in the process of rectifying it but it’s an inconvenience

Antwort von SpotOn

letztes Jahr

Thank you for the feedback, Calar. We're happy to hear about your experience with menu creation and our support team. We apologize for the difficulty with the charges - if you have any more issues with this, please don't hesitate to reach us at support@spoton.com. We look forward to continuing to help you grow your business.

Stamatia
Manager in USA
Essen & Trinken, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Customer Service

4,0 letztes Jahr

Kommentare: My overall experience is mixed feelings. However [sensitive content hidden] is our SpotOn Restaurant Success Manager and without him I probably would have had a coronary. He's such a wealth of knowledge and has made himself available to me through zoom calls. Again, without him I would have continuous heart palpitations.

Vorteile:

I like the format of the spotOn screen. It's similar to using an app in many ways

Nachteile:

It is not easily programmable without assistance. I refuse to call on the weekends. I don't know if the company outsources on the weekend, but I have never gotten an english speaking person on a Saturday.

Antwort von SpotOn

letztes Jahr

This is helpful for us to know, Stamatia, and we appreciate your feedback. We’ve passed this along to the appropriate teams on our end and shared your kind words with your Restaurant Success Manager. We look forward to continuing to help you grow your business.

Reagan
Owner in USA
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Wish I would've looked at reviews

2,0 vor 2 Jahren

Kommentare: I have had nothing but issues from the very moment I agreed to sign up. I was sold hard on the program as it was hard for me to make the change, and once I signed up- it was nothing but issues. At one point I just went back to my original Point of Sale and continued just making my monthly payments on the SpotOn program still trying to get my funds refunded back to me. One of the managers actually had the audacity to negotiate my refund amount with me. Then told me my previous rep had called them and told them she didn't make a mistake and that I had signed up for splitting the transaction fee with my customer? WHAT.

Vorteile:

I thought the ease of taking a credit card as payment would be beneficial to my business. A lot of Point of Sale systems charge a transaction fee for each transaction, so to me, it should help me make things flow smoother day to day.

Nachteile:

What I like the very least about SpotOn is the amount of missing funds that I found when I looked into my account. I had to then go spend quite a bit of time double checking everything to make sure I was getting paid. That alone was the biggest deterrent. The application, and what I found out later was their only contract, which was unfortunate because our service representative signed us up for both fee options not one or the other. Our business had the option to pass along the fee to the customer or to split the fee with the customer. For some reason, we were signed up for both. We had some pages that were showing one way and others for another option. I trusted my rep to submit the application in completion and for some reason that did not happen. The odd thing was that a couple months into our contract, the fee was option was switched. They claimed it was changed because it was incorrect. No one informed us of this. The new fee was different from what I had intially signed up for. One rep on the phone looked up our contract online and also made the statement that it looked like we had signed up for both options. But how could that have made any sense? Were we getting charged for even more? I reached out to my rep about the fees coming out on our end as well as the customers and was told she would look into it. Never heard back. Months later when my funds got frozen, I reached out to her only to find out she was let go. No one told me, I just was left without help.

Antwort von SpotOn

vor 2 Jahren

Hi Reagan, we're sorry to hear about the frustration you've experienced. It looks like we've been actively working with you on a resolution for the past week, and we look forward to getting things resolved for you as soon as possible!

Nachely
Administrative Manager in USA
Essen & Trinken, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Customer Service

5,0 letztes Jahr

Vorteile:

We appreciate the responsiveness of the staff at SpotOn. We feel supported by their support team and like we have contingencies in place in case something were to go wrong like internet outtage and system glitches. We feel these would be quickly handled and tended to.

Nachteile:

There's a learning curve with SpotOn. The system can be a little bit confusing to understand at first because you have to be navigate different websites. However, the staff is always available.

Antwort von SpotOn

letztes Jahr

We appreciate the feedback, Nachely. Customer support is important to us, and we're happy to hear about your experience with our team - especially during your initial learning curve. We look forward to continuing to help you grow your business.

Amy
Owner in USA
Essen & Trinken, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Best POS system in 25 years

5,0 letztes Jahr

Vorteile:

I like the user friendliness of the system. I love that training on the system was a breeze for my staff and the back of the house training was stellar and so easy to so.

Nachteile:

Nothing yet. We have only had the system for 3 weeks, and as of today I haven't noticed any cons.

Antwort von SpotOn

letztes Jahr

We're happy to hear about your experience, Amy, and thank you for taking the time to leave us a review. We look forward to continuing to help you grow your business.

RESUL
Owner in USA
Restaurants, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Owner company

1,0 vor 8 Monaten

Vorteile:

Nothing like anything. It’s terrible. Don’t waste your time and money’s.

Nachteile:

Garbage .. that’s it. Just stress and issues every week

Antwort von SpotOn

vor 8 Monaten

We're sorry to hear you've experienced difficulties working with us and want to help make this right. Please reply to our direct message with your contact information so we can assist you better.

john
Director of Operations in USA
Restaurants, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Redcoat Tavern

5,0 vor 12 Monaten

Kommentare: Overall It was great. good people helping make it come together

Vorteile:

Ease of use with exception of of the boh

Nachteile:

Back office is a bit bumpy, not easy to use

Antwort von SpotOn

vor 12 Monaten

We appreciate your feedback, John, and thank you for taking the time to leave us a review. Please don't hesitate to reach us at support@spoton.com should you need anything. We look forward to continuing to help you grow your business.

Emily
owner in USA
Restaurants, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Spot on replaces Emagine POS

3,0 letztes Jahr

Kommentare: 1-10, id say 2

Vorteile:

I think Spot on, since taking over Emagine POS, has gone down hill, You never know who you will be getting support from. The reporting does not seem accurate. Not happy with it at all. Would definately be looking in to another POS system if my father wasnt so dedicated to [sensitive content hidden] and [sensitive content hidden] who sold to Spot on (I think thats what happend). Sent us a computer that was "New" but was linked up with another company, so def not new. Trying to hook up a register drawer to our take out computer....yeah that doesnt work. Networks are all screwed up. Not easy to set up anything. Just simply not happy. Was better off with Emagine. But event with them towards the end. Would have looked into another POS system. Maybe you should send people out on the field to help people, that may not be computer literate, to get through issues. just saying.... not everyone knows a lot about setting up computers, etc. Send techs out to help, would make a big difference. Spot on, absolutely do not reccommend for small business owners. but yes, maybe you are good for the Lincoln Finaical Center in Philadelphia.

Nachteile:

You could improve by sending out people to help small business owners understand the step up and features you offer, you pretty much make us figure things out on our own.... adding a new printer or register, good luck. Our takeout register wont hook up with spot on and open, like our bar register. Try talking to "[sensitive content hidden] " from where ever the hell he is located, no answers. cant figure things out. Send out technicians or send out reps to help and not over the phone. you literally get nowhere and throw in the towel and half ass work with what you can use.

Antwort von SpotOn

letztes Jahr

That's not the experience we want you to have, Emily. I've spoken to a member of our customer service team about your case, and we will be reaching out to discuss the status of your account and the final SAAS charge. If you require additional assistance, please don't hesitate to contact clientengagement@spoton.com.

Courtney
General Manager in USA
Restaurants, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

[sensitive content hidden] is AMAZING

5,0 vor 11 Monaten

Vorteile:

The ease of the system now that I know what is happening.

Nachteile:

Reservations portal is the area that really has me confused.

Antwort von SpotOn

vor 11 Monaten

Thanks for the shoutout, Courtney! Customer service is important to us, and we're glad to hear about your experience with our team.

Shelley
Waitress in USA
Verbraucherdienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

SpotOn

5,0 letztes Jahr

Kommentare: Overall great. Haven't run into any problems that weren't easily solved

Vorteile:

Easy to use. Lots of functions to choose from

Nachteile:

Screen is sensitive. Sometimes it clicks out of SpotOn

Antwort von SpotOn

letztes Jahr

Thanks for your feedback, Shelley! We're glad to hear you're enjoying SpotOn's features and finding our software to be intuitive. We've noted your screen sensitivity feedback and passed this on to the appropriate team on our end. Thanks for being a part of the SpotOn family!

David
Owner in USA
Essen & Trinken, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

We love spot on.

5,0 letztes Jahr

Vorteile:

Spot On is a great restaurant POS and helps us operate our daily business. We have support specialist [sensitive content hidden] that works closely with us and makes everything even better.!

Nachteile:

Spot On is constantly evolving so from time to time there are updates that can take some time to load.

Antwort von SpotOn

letztes Jahr

David, we're happy to hear you're getting excellent support from our team and are enjoying your SpotOn experience. We look forward to continuing to help you grow your business.

Lucia
Owner in USA
Design, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

SpotOn payment services

5,0 vor 2 Jahren

Kommentare: Overall: I have worked with Spoton for over two years and I can tell that their technology keeps improving. I currently use the facing display and it is perfect for my loyal customers. I can provide a notch service and keep my customers engaged with Spoton’s all-around platform. [sensitive content hidden] has provided excellent customer service whenever I am in need or when I need new ideas to engage with my customers.

Vorteile:

. Customer service is the reason why I am with Spoton, in addition to the great technology and reporting.

Nachteile:

I would love to have equipment with dual display

Antwort von SpotOn

vor 2 Jahren

Thank you for your kind words, Lucia. We are thrilled to hear you've been with us for over 2 years! Small businesses are at the core of their local communities, and we're proud to help support them and the people who run them.

Jennifer
Director of Business Operations in USA
Restaurants, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

[sensitive content hidden] Review

4,0 letztes Jahr

Vorteile:

Once again, [sensitive content hidden], completed the task that I needed help with efficiently and effectively. He communicated with me throughout the process to keep me updated and informed about completion. It is always a breeze and a pleasure to work with him.

Nachteile:

For this particular task, everything was good.

Antwort von SpotOn

letztes Jahr

Thank you for the feedback, Jennifer. customer service is important to us, and we're glad to hear about your experience. Small businesses are at the core of their local communities, and we're proud to help support them and the people who run them.

Kevin
DOCTOR in USA
Krankenhausversorgung & Gesundheitswesen, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

spot on is a bunch of liars and scammers !! buyer beware or youll be out 924.00 like me !!

1,0 vor 2 Jahren

Kommentare: terrible company stay away they stole 924 from my account and also never gave me my 200 terminal fee back !! these guys are crooks !! stay away .. they make up rules as they go...

Vorteile:

nothing at all they lied to me the minute we started doing buisness !!

Nachteile:

everything communication and service is terribble !!

Antwort von SpotOn

letztes Jahr

Kevin, we are sorry to hear about your experience. I've looked into your case and spoke to a member of our customer team, Craig, who assisted you a few weeks back. A refund was submitted & our tea confirmed with you that the situation has been rectified. If this is not the case, don't hesitate to contact clientengagement@spoton.com for additional support.