Nrby

Nrby

von Ping4

Wer verwendet Nrby?

Nrby's mobile collaboration platform is changing field service, operations, and customer service teams from being reactive to proactive. Pin-it, Share-it, Manage-it.

Was ist Nrby?

Nrby is a location centric, mobile collaboration platform that is changing field service, operations, and customer service teams from being reactive to proactive, driving organizational efficiency, decreasing operating costs, and skyrocketing customer satisfaction.

Create a more efficient mobile workforce, consistent process, and drive customer satisfaction.

Nrby – Details

Ping4

https://nrby.com

Gegründet 2015

Nrby – Preisübersicht

Nrby bietet eine Gratisversion und eine kostenlose Testversion. Weitere Preisinformationen für Nrby findest du unten.

Kostenlose Version

Ja

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

Nrby Funktionen

CEM Software (Customer Experience Management)
Analytik
Befragung / Umfragemanagement
Dashboard
Empfindungsanalyse
Feedback-Management
Kundensegmentierung
Multichannel-Datenerfassung
Prädiktive Analytik
Textanalyse
Wissensmanagement
Aufgabenmanagement
Bearbeiten in Echtzeit
Brainstorming
Content-Management
Diskussionsforum
Dokumentenmanagement
Kalenderverwaltung
Kontaktmanagement
Projektmanagement
Versionskontrolle
Videokonferenzen
Abrechnung & Rechnungsstellung
Angebote / Schätzungen
Arbeitsauftragsverwaltung
Elektronische Unterschrift
Inventarverwaltung
Kontakt-Datenbank
Kundendienst-Historie-Nachverfolgung
Mobiler Zugriff
Online Stempeluhr
Routing
Terminplanung
Versandmanagement
Vertragsmanagement
Zahlungseinzug im Außendienst
Datenvisualisierung
Demografische Daten
Geocoding
Geofencing
Handelsraumanalyse
Prädiktive Analytik
Standortverfolgung
Verhaltensbezogene Analysen
Auftragnehmer-Management
Bedarfsplanung
Budgetierung/Prognosen
Fähigkeiten-Nachverfolgung
Lebenszyklus-Management für Mitarbeiter
Leistungskennzahlen
Mitarbeitereinsatzplanung
Personalbeschaffungs-Management
Variable Mitarbeiter
Zeit- und Anwesenheitsmanagement

Nrby – Nutzerbewertungen

Zeigt 5 von 23 Nutzerbewertungen

Gesamt
4.4/5
Benutzerfreundlichkeit
4.4/5
Kundenservice
4.8/5
Funktionen
4.2/5
Preis-Leistungs-Verhältnis
4.6/5
Verifizierter Rezensent
VP Engineering
Internet, 201-500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Overall Rating
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Likelihood to Recommend
    10/10
  • Quelle des Nutzers 
  • Bewertet am 10.1.2020

"Clean, efficient data collection tool for OSP needs"

Kommentare: Since deploying NRBY we have been able to optimize the data collection work flow for OSP teams. We continually find new uses for the platform and making changes are very simple using the web based control panel. The NRBY support team has been very responsive and routinely checks in on us.

Vorteile: The time to deploy and ease of use were key factors when we made the decision to deploy NRBY. Being cloud based, there is no need for complicated VPNs. The operating costs are very manageable and easy to justify based upon the increase in process efficiencies we have seen.

Nachteile: At this time, we have had no issues with the software and are very pleased with the decision to choose NRBY.

Antwort des Softwareanbieters

von Ping4 an 13.1.2020

Thanks for taking the time to provide a review of Nrby and your kind words!

We will continue to make improvements and always appreciate the feedback.

  • Quelle des Nutzers 
  • Bewertet am 10.1.2020
Nathan S.
VP, SysMaint & Plant Ops
Telekommunikation, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Overall Rating
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Likelihood to Recommend
    10/10
  • Quelle des Nutzers 
  • Bewertet am 20.1.2020

"Increased Accountability & Ownership"

Kommentare: From single-market testing to company-wide deployment our experience has been overwhelmingly positive. It seemed whatever application ideas we thought up the Nrby Engineering team was able to deliver on making the implementation process relatively seamless.

Vorteile: The ease of use is phenomenal allowing technicians to easily capture location and job data detailing the work they've performed as well as use the saved data fro future reference.

Nachteile: There were limitations at first with some of the features we wanted to see implemented but we were able to work through them with the help of the Nrby Engineering team.

Antwort des Softwareanbieters

von Ping4 an 22.1.2020

Nathan,

Thanks for taking the time to provide a review of Nrby and your kind words!

We appreciate everything WOW! has done for us and your team's willingness to work closely on projects. It's been very helpful and instrumental in the development of the product.

  • Quelle des Nutzers 
  • Bewertet am 20.1.2020
Tyler E.
Field Technician- Locator
Internet, 1.001-5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Overall Rating
    4/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    Unrated
  • Preis-Leistungs-Verhältnis
    Unrated
  • Likelihood to Recommend
    7/10
  • Quelle des Nutzers 
  • Bewertet am 15.1.2020

"Organized, sleek, easy to use "

Kommentare: I am happy with my overall experience with this app. I am able to track my progress through the day, the amount of work I can get done, and also log on the pins way a particular job may have taken longer then it should have.

Vorteile: This software has helped to organize many processes and seeing how productive you are being which helps you to stay on track to meet daily production goals. It is easy to log information into the drop-down menus and see what items you need to finish.

Nachteile: I least liked the number of pictures you could upload to a drop pin before the app crashed. This is one crucial part of my job and slows down productivity to load a low amount of pictures and drop multiple pins

Antwort des Softwareanbieters

von Ping4 an 16.1.2020

Tyler,

Thanks for taking the time to provide a review of Nrby and your kind words!

We will continue to make improvements and always appreciate the feedback. The Nrby app is being updated weekly so please go to the app store and make sure you're on the latest release. If you continue to experience issues, you can reach out directly through support@nrby.com.

  • Quelle des Nutzers 
  • Bewertet am 15.1.2020
Jason S.
System Technician
Versorgungsunternehmen, 1.001-5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Overall Rating
    3/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    Unrated
  • Preis-Leistungs-Verhältnis
    Unrated
  • Likelihood to Recommend
    5/10
  • Quelle des Nutzers 
  • Bewertet am 10.1.2020

"Good idea, mixed opinion"

Kommentare: Overall the app works decently and the idea of the app is great. Could use some optimization but other than that its okay.

Vorteile: The way it tracks time on job sites is useful.

Nachteile: Freezes and crashes on Android phones, not every time but often enough to be frustrating.

Antwort des Softwareanbieters

von Ping4 an 16.1.2020

Jason,

Thanks for taking the time to provide a review of Nrby and your kind words!

We will continue to make improvements and always appreciate the feedback. The Android app is constantly updated so please check the Google Play Store for the latest release. If you are still having issues you can always email us directly at support@nrby.com!

  • Quelle des Nutzers 
  • Bewertet am 10.1.2020
William S.
System Technician, Lead
Telekommunikation, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Overall Rating
    4/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Likelihood to Recommend
    8/10
  • Quelle des Nutzers 
  • Bewertet am 15.1.2020

"Excellent concept"

Kommentare: We are using Nrby to track the productivity of techs within the maintenance department of our company. A lot of the work that we do does not have a paperwork trail, so Nrby gives us a way to track our daily functions.

Vorteile: The app is small, simple, and functions well for its intended purpose. The GUI is simple, easy to use, and well laid out. The development team has been amazing at adding new features upon our request, and are really responsive.

Nachteile: The admin side, on the website, can get a little confusing to set up and takes a little playing with to get used to.

Antwort des Softwareanbieters

von Ping4 an 16.1.2020

William,

Thanks for taking the time to provide a review of Nrby and your kind words!

We will continue to make improvements and always appreciate the feedback. For more dashboard help please don't hesitate to use nrbyhelp.zendesk.com or email support@nrby.com.

  • Quelle des Nutzers 
  • Bewertet am 15.1.2020