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MSP360 Connect
Was ist MSP360 Connect?
MSP360 Remote Desktop. Einfach. Zuverlässig.
MSP360 Managed Remote Desktop ist ein leistungsstarkes Tool zur Verwaltung, Verbindung und Unterstützung deiner Kunden. Die Anwendung wurde für MSP-Kunden entwickelt und verfügt über Organisationsmanagement, Statistiken und einfachen Bereitstellungsfunktionen.
Wer verwendet MSP360 Connect?
IT-Fachkräfte, MSPs, Systemadministratoren, Tech-/IT-Support und normale Nutzer.
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MSP360 Connect
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Bewertungen über MSP360 Connect
Great product
Vorteile:
Easy to install, easy to use, easy to implement encryption/security. It's also nice (and secure) that unattended access is only achievable with encryption configured.
Nachteile:
The only 2 complaints I have are the fact that the list of recent connections is just that; a list. It would be awesome if the interface could be allowed to be edited with aliases. Even better would be an account that could be used to maintain a list for administrative purposes. Also, it seems the software can only make unattended connections if a local user account (or domain account) is configured with a password (this is more secure but if single users want their desktop to load immediately on boot, they usually don't have and don't want a password). This also means you have to know an account and its password (and remember the password every time you connect) to utilize the software. I have not seen a way to save the password or allow automatic login.
In Betracht gezogene Alternativen:
Easy connection without user attention
Vorteile:
I can carry out reviews, interventions and troubleshooting through the program since I can do it quickly and without intervention from the end user and this helps improve solution time.
Nachteile:
Sometimes the software behaves slowly and incorrectly
tried it once, didn't spend any more time on it. I have only tried the Trial
Vorteile:
Works a bit like teamviewer. When finally connected it worked perfect. User interface is ok, but not perfect yet.
Nachteile:
you have to actually install the product, and it is not just click install, you have a full installation to remote a pc. I'm using teamviewer and ScreenConnect, I far prefer these product as they are easier for my customer to run. ScreenConnect doesn't need the user to read 9 digits and a code. As an idea you could adopt the administrator feature, or team feature, so that you will have a special client for the end user, and they just click and run (NO INSTALL) and then it will popup on the supporters desktop that a person needs help and with one click you are connected.
Antwort von MSP360
vor 7 Jahren
Hello Michael, Thanks a lot for your feedback. We're working on improving our product every day and all the features you suggested in your review are on the roadmap already and we're striving to release them as soon as possible, for example quick support client is one of them. I noticed that you mentioned that in order to start the session the user has to read 9 digits and a code. Please let me know, did you have a chance to use the "Send invitation link" function? It's right under the menu button and is designed for the easy connection experience. Your opinion is always precious for us and we¿d like to hear from our customers, that¿s why we always send follow up e-mails. Could you please drop us a couple more lines about your experience at ra-contact@cloudberrylab.com? Looking forward to hearing from you, Harry B, Remote Assistant Team.
In Betracht gezogene Alternativen:
Review of MSP360 Remote Assistant
Kommentare: To date I have been satisfied with this remote desktop program and it is a great replacement for Teamviewer, and some other remote desktop software, who claim to be "simple to use" but in fact are not. I am eager to try the Android product as most of the friends & family that I supply remote support to, are all Android users.
Vorteile:
Easy to install and easy to deploy to friends and family who may need IT support, on Windows based machines. There are adequate features built in, for the level of support that I need to offer, however this is as yet not known if this application needs to be scaled up. Aside from the advertising banner, they are true to their word (refreshing) in supplying a free product without functional limitations.
Nachteile:
Mobile OS Platforms (Android) are not yet supported. I have signed up for the Beta version once it is available. I would have thought that Android OS would have been ready to deploy alongside IOS given the prolific use of Android OS on so many devices.
Great with room for feature growth
Vorteile:
One agent deployment. Fast. Multi -User sessions
Nachteile:
Unable to remote to IOS and Android devices
