Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Was ist Helpwise?

Helpwise ermöglicht es dir, deine Teamposteingänge (sales@xyz.com, support@xyz.com, hr@xyz.com) mühelos zu verwalten. Die Einrichtung dauert weniger als fünf Minuten.

Mit Helpwise kannst du Konversationen zuweisen und markieren, innerhalb des Teams kollaborieren, CSAT (Customer Satisfaction) einrichten und alle Berichtsmetriken mit einem Klick abrufen. Du kannst auch eine Wissensdatenbank in Helpwise erstellen, um sie mit deinem Team oder Kunden zu teilen.

Konvertiere Kundenanfragen in Kundenzufriedenheit, indem du nie wieder eine E-Mail verpasst.

Wer verwendet Helpwise?

Helpwise ist ein Teamposteingang für Supportteams, um Kundenanfragen auf mehreren Kanälen zu beantworten. Helpwise bietet derzeit Teamposteingänge für E-Mail, SMS, WhatsApp, Facebook, Twitter und Live-Chat.

Helpwise Software - 1
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Du bist nicht sicher, ob Helpwise das Richtige ist? Mit einer beliebten Alternative vergleichen

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Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Helpwise

Durchschnittliche Bewertung

Gesamt
4,7
Benutzerfreundlichkeit
4,6
Kundenservice
4,7
Funktionen
4,7
Preis-Leistungs-Verhältnis
4,7

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
81%
4
11%
3
7%
Masuk Sarker
Masuk Sarker
Online Instructor in Bangladesch
Verifizierter Nutzer auf LinkedIn
Bildungsmanagement, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

One of the Best Helpdesk Software

5,0 vor 4 Jahren

Kommentare: HelpWise is my everyday used tool. I've tried many helpdesk services in the past, and they were either too complicated to use or too expensive. But helpwise is very super easy to use and support system is just amazing.
Continues development make the helpwise software even better. I hope very soon this will be feature a feature rich product like helpscout.

Vorteile:

I have 3 different businesses and I manage everything inside in Helpwise. My team check and reply to all emails, provide customer support, chat with customers. Overall it's just increasing my overall companies productivity. Also, I have created help center using helpwise. This way customer can find their answers by themself. It's reduced the support tickets a lot. Last the not least, If I face any problem, their support team tries to fix my problem immediately. It feels like, helpwise is my family :)

Nachteile:

Help center UI is not so modern and Needs improvement in Chat beacon.

Sarah
Director in Neuseeland
Unterhaltung, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Helpwise Fan!

4,0 vor 3 Jahren

Vorteile:

I secured a great deal through Appsumo and have been so happy with helpwise that I brought across a second company to use Helpwise. The Support team is very attentive and respond within 24 hours. I love that I can schedule emails to send at a later time. Overall am very happy with Helpwise and look forward to a long partnership with them!

Nachteile:

While the idea of an iOS app is awesome, I have found it challenging and glitchy to use so far. The UI could really use a modern touch but it isn't the end of the world. I rely heavily on the help centre feature and would really love for that to have a make over so that the design is more modern and aligns with my branding. But these are all minor things that really shouldn't put you off this great piece of software that is only going to get better and better!

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great when it works, but too many bugs

3,0 vor 2 Jahren

Kommentare: Very time consuming support process will drain you physically end emotionally.

Vorteile:

When it works (which is rarely) it's awesome. However there are far too many showstopper bugs

Nachteile:

Far too many bugs. I am emailing support on a weekly/daily basis. It feels like I should be being paid to find bugs and spend time with support to resolve them instead of improving my business.

Abraham
Abraham
Social Media Manager & Administrative Support in Philippinen
Verifizierter Nutzer auf LinkedIn
Metallabbau, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great Help Scout Alternative

5,0 vor 3 Jahren

Kommentare: I am very satisfied and happy with the product. I switched to it without thinking twice.

Vorteile:

Helpwise works just like Help Scout and it does more! You can create canned responses, automation rules, snooze or schedule a reply or email, make forms that can be embedded, integrate their own live chat widget, has an in-house file manager, and so much more! As you can see, some of these are not available in Help Scout! I really like the UI/UX of this app, it's very modern-looking and easy to navigate. The onboarding was very easy for me. I was able to add a few inboxes in just a few minutes. They also have a good amount of integrations. I use Asana daily on my work and I'm so glad it has native integration with it. Being able to connect your social media channels as inboxes is also another thing to love. Facebook comments can also be connected! That's a time saver for me as I manage our Facebook page. I wanted to try their live chat widget but I haven't had the time to install it yet. This customer support app is a must-have for my e-commerce businesses. I'm so glad I found Helpwise, it will be my go-to service for my customer support tasks.

Nachteile:

I hope they can add more integrations in the future. I'm using Sendinblue and I hope I can also connect it with this app. Other than that, there's nothing to dislike on Helpwise.

Marcelo
Marcelo
CEO in Spanien
Verifizierter Nutzer auf LinkedIn
Bildungsmanagement, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Brilliant and Easy to use.

5,0 vor 4 Jahren

Kommentare: The experience has been brilliant. I have nothing to complain about. Only good things to say. In addition to that, the customer support is brilliant.

Vorteile:

The ability to do the tasks fast. The interface is very easy to use and to navigate. By the way, the support is superb. [SENSITIVE CONTENT HIDDEN]gives a brilliant support... As the software is in English and my audience does not speak english, the team made some changes inside Helpwise so that I could use it for my audience. Can you believe that? Neither do I. They added fields inside the platform so that I could use it for my audience. It is really amazing what these guys did. Again Helpwise is very well designed tool, easy to use so that you can achieve what is was developed to do. Help you to give the best support to your clients.

Nachteile:

The chat support is very new. I was expecting them to have a more robust chat support. I really believe that they will improve it in the future.