--- description: Detaillierte Informationen über CM.com Communications Platform zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CM.com Communications Platform Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [SMS Marketing Tools](/directory/30842/sms-marketing/software) > [CM.com Communications Platform](/software/196877/cm-com) # CM.com Communications Platform Canonical: https://www.capterra.com.de/software/196877/cm-com Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/196877/cm-com?page=2) > Erreichen Sie Ihre Kunden über populäre Messaging-Kanäle, SMS und Sprachanrufe über die Kommunikationsplattform CM.com. > > Bewertung: **4.9/5** von 7 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet CM.com Communications Platform? Unternehmen jeder Größe und Vertikalgeschäfte, die mit ihren Kunden in ihren bevorzugten Kanälen kommunizieren wollen. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.9/5** | 7 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 5.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.7/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: CM.com - **Region**: Los Angeles, Niederlande - **Gegründet**: 1998 ## Gewerblicher Kontext - **Startpreis**: 0,01 € - **Preismodell**: (Kostenlose Testversion) - **Preisinformationen**: Je nach Bedarf gibt es drei Preismodelle für Conversational Channels: Monatlich aktive Benutzer, Konversationen oder Nachrichten. Jeder von ihnen kann mit einem Bundle Paket oder Pay-as-you-go-Plan verwendet werden. Weltweite SMS-Preise basierend auf dem Zielort, mit einem Festpreis pro Land. Sprachdienste werden pro Anruf (OTP und Sprachkampagne) oder pro Sekunde (Sprach-API und SIP-Trunking) und auch pro Ziel abgerechnet. - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Chinesisch, Chinesisch (traditionell), Deutsch, Englisch, Französisch, Italienisch, Japanisch, Niederländisch, Portugiesisch, Spanisch, Türkisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 208 weitere ## Funktionen - Alerts/Escalation - Anrufaufzeichnung - Anrufverfolgung - Anrufüberwachung - Automatische Anrufverteilung - Automatische Antworten - Berichterstattung / Analyse - Berichterstattung und Statistik - Call-Center-Management - Chat / Messaging - Computer Telephony Integration - Engagement-Tracking - Geplanter Nachrichtenversand - Human Handover - Kampagnenanalysen - Kampagnenmanagement - Kampagnenplanung - Kampagnenplanung - Kollaboration mehrerer Nutzer - Kontaktmanagement - Kundenprofile - Kundensegmentierung - Lead-Distribution - Lead-Qualifizierung - Massen-SMS - Mobiler Zugriff - Multi-Channel-Kommunikation - Nachrichten-Personalisierung - Personalisierung - Push-Benachrichtigungen - SIP-Trunking - SMS Marketing - SMS-Nachrichtenversand - Third-Party Integrations - Umleitung der Anrufe - Verfolgung von Interaktionen - VoIP (IP-Telefonie) - Weiterleitung von Anrufen (Call Routing) - Zielgruppen-Targeting - Zwei-Wege-Messaging ## Integrationen (17 insgesamt) - APIANT - Adobe Campaign - Adobe Commerce - Coosto - Drupal Commerce - Giosg - Mendix - Mysolution - OpenCart - OutSystems - Salesforce Platform - Selligent - Shopify - Watermelon - WooCommerce ... und 2 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [SMS Marketing Tools](https://www.capterra.com.de/directory/30842/sms-marketing/software) ## Ähnliche Kategorien - [SMS Marketing Tools](https://www.capterra.com.de/directory/30842/sms-marketing/software) - [CCM-Software](https://www.capterra.com.de/directory/31002/customer-communications-management/software) - [UC Software](https://www.capterra.com.de/directory/31035/unified-communications/software) - [Kommunikationsplattformen](https://www.capterra.com.de/directory/31362/cloud-communication-platform/software) - [Conversational Marketing Plattformen](https://www.capterra.com.de/directory/31562/conversational-marketing-platform/software) ## Alternativen 1. [Bitrix24](https://www.capterra.com.de/software/113540/bitrix24) — 4.2/5 (984 reviews) 2. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1754 reviews) 3. [JustCall](https://www.capterra.com.de/software/157853/justcall) — 4.1/5 (223 reviews) 4. [Sinch Engage](https://www.capterra.com.de/software/187336/sinch-engage) — 4.4/5 (44 reviews) 5. [Squaretalk](https://www.capterra.com.de/software/219046/squaretalk-matrix) — 4.9/5 (101 reviews) ## Nutzerbewertungen ### "M\&A Firm Reviews e-Signature and SMS Products" — 5.0/5 > **Mac** | *8. April 2020* | Finanzdienstleistungen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Intuitive, easy to use from creating an account, adding both the sign and the campaigns apps to my dashboard, learning how and then actually going through the process of creating templates and campaigns, to scheduling them or sending them out immediately. From start to finish, it took me less than 30 mins to use. The process of using the apps were highly enjoyable and I can see value and ROI in using this versus our current process already. > > **Nachteile**: The only challenge I encountered was the ability to edit the e-signature documents within the CM.com Sign interface. This would cause a bottleneck when working with a document that required modifications/revisions from external parties before the signature phase. Otherwise, this is a highly efficient product. Additionally, it wasn't 100% straightforward that I had to add the addressbook app in order to upload a list of my contacts that I wanted to send my campaign to. It would make more sense if the addressbook was linked somewhere in the initial intro guide so that users knew how to send bulk messages without manually entering individual contact information. > > Signing up and getting started with CM.com platform was super easy. I was recommended it by a work friend so I decided to try it out. It was super easy to create an account and add both the sign and campaign apps to my portfolio. I started with the sign app as this could have the most functionality with what I do. It was intuitive and easy to figure out how to upload a document and send that document with fields. It had everything I would look for - e-signatures, ability to cc', add text and dates, etc.. ----- ### "Sicuramente utile a livello di marketing aziendale" — 4.0/5 > **Francesco** | *10. Januar 2024* | Medizinische Geräte | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Il fatto che si integrassero i piu' importanti social di messaggistica > > **Nachteile**: Il prezzo e' alto in rapporto alla qualita' del servizio offerto. > > Buona esperienza che sicuramente continuero' dopo il periodo di provo ----- ### "Prime Meridian Direct Photos made simple" — 5.0/5 > **David** | *23. April 2020* | Versicherung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: It was a very smooth integration that allowed us to get our WhatsApp message directly into our system. This allowed us to make use of many of the other developments we had done on our side. It was extremely simple but effective. This change had a huge impact on our turnaround times going from days to minutes. It also made a massive contribution to improving our overall client's experience. > > **Nachteile**: I don't think there are cons at this stage. I would just say that there is a lot more that we can explore and improve on. The integration of WhatsApp into our system has lots of potential and we need to gain as much benefit as possible to be a fully omnichannel business. > > Overall it has been a great experience. CM.com and \[SENSITIVE CONTENT HIDDEN\], in particular, helped give us all the information we needed to make an informed decision. I would say \[SENSITIVE CONTENT HIDDEN\] support is what swayed us to join CM.com opposed to Clickatell. We look forward to a long and mutually beneficial relationship in the future. ----- ### "CM.com makes it possible to maintain effective customer engagement" — 5.0/5 > **Michelle** | *18. Mai 2022* | Gesundheit, Wellness & Fitness | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: CM.com has various features that make it quite easy to increase the efficiency of our engagement with our cutomer base. > > **Nachteile**: CM.com needs to extend their country coverage with supporting marketing to other destinations. ----- ### "One Step Closer to Valued Client Engagements" — 5.0/5 > **Marsalin** | *29. April 2020* | Versicherung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The software is extremely user friendly, which is critical for new users and for the context of these applications. We were most intrigued by the reporting capability and the function of drilling down. The entire integration process was seamless even without the world-class support given by the team > > **Nachteile**: One of the improvements we would recommend is the grouping and categorization of the data intelligence to be able to extrapolate reporting overviews within the software. > > Our experience with the CM team was impeccable. We worked together more after-hours than during business hours in an effort to accommodate us and our requirements. They are super professional and yet so easy to connect and communicate with. They made themselves available to us, kept us appraised, and did a stellar job with everything they touched. They have provided a reliable service and enabled us to get our solution implemented. ----- Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/196877/cm-com?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/196877/cm-com) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | tr | | ----- ## Strukturierte Daten