Wer nutzt diese Software?
Plum Voice powers IVR, messaging, and voice communications for customers all over the world. Our clients range from medium- to large-sized enterprises across a wide variety of industries.
Durchschnittliche Bewertung7 Bewertungen
- Gesamt 4.9/5
- Benutzerfreundlichkeit 4.9/5
- Kundenservice 4.9/5
- Funktionen 4.7/5
- Preis-Leistungs-Verhältnis 5/5
- Kostenlose Version Nein
- Gratis Testen Ja
Cloud, SaaS, Web
24/7 (Live Vertreter)
Support während der Geschäftszeiten
Angaben zum Hersteller
- The Plum Group
- Gegründet 2000
Über Plum Voice Hosted IVR
As the leading independent interactive voice response (IVR) provider, Plum Voice equips companies with everything they need to create and manage superior automated communications, giving businesses more control over their customer-facing communications. By moving IVR outside the call center and providing tools to develop, measure and improve voice applications organizations can create great caller experiences, improve contact center ROI and lower overall customer service costs.
Plum Voice Hosted IVR Funktionen
- Call Center
- Mehrfache Skripts
- Text in Sprache (verwandeln)
- Weiterleitung von Anrufen (Call Routing)
Die hilfreichsten Reviews für Plum Voice Hosted IVR
Bewertet am 28.6.2019
PlumVoice is amazine
Vorteile: Their product does exactly what we need it to do; process payments in a PCI compliant environment over the phone. It's reliable and works great as promised. Their service is team is on top of it and always there to help. They have been very responsive with all communication. I can't say enough about their product and their team.
Nachteile: I don't have any negatives to say. They really have been great.
Bewertet am 19.6.2019
Kommentare: Plum has been a great business partner over the many years we have used them. Our needs started out small but over the years we have grown to using nearly 200,000 phone calls per month.
Very simple to integrate with plenty of documentation and an online forum.
The online logs when errors do occur are easy to review and determine what occurred.
The account management team has always very responsive and helpful when on-boarding our new clients.
See cons below, but to help address this Plum has been helpful in creating professional recordings for us to use where possible.
Nachteile: The text to speech engines that are supported can be a little robotic.
Bewertet am 18.6.2019
Fuse+ is incredibly simply to use and enables anyone to create, test and release a new IVR within a few days, if not sooner.
Case in point: Within a few weeks of using Fuse+, we received an order of 17 unique IVR applications from a single client, to be released asap. With the easy to follow flow-chart interface and audio manager, the toll-free provisioning feature, the easy-to-use deployment table and especially the cloning feature, we were able to release all 17 IVRs a month later. Our previous deployment timeframe would have been 4-6 weeks per IVR, so Fuse+ saved us at least a year in development time.
Nachteile: For a 'nice to have' feature, I would like to see an option to export data from the reporting section, and eventually an option to schedule a daily report that can be automatically emailed. (I know there is exportable data from VoiceTrends but that is almost too granular) Prior to the latest release, I would've said the main landing page where all IVR applications are listed. In the past, the page was difficult to navigate; however, new filters have now been added that make it easier to find recently edited apps or apps that only I have created. Excellent enhancement!
Bewertet am 14.12.2017
Extremely reliable with high uptime.
Vorteile: Great UI to build and manage IVR applications. Good analytics and reports that detail customer journey. Ease to manage phone number.
Nachteile: knowledge of VoiceXML is required to create more complex IVR applications. knowledge of speech rec is required to build conversational dialogs.
Bewertet am 20.6.2019
Easy to use and cost is ok
Vorteile: Easy to use, Customer caring and cost. easy for developer.
Nachteile: New features are not being communicated to customer.